[Help] Computer Freezing and Not Responding to Power and Reset Switches

[Waifles]

I recently built my pc and I had received all my parts except for my ram at the time so I borrowed some ram from my friend and my pc ran without any issues. What he had was a single 4gb stick of hynix ddr4 memory clocked at 2133 mHz I believe. After my ram did come in (this kit https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product ) I swapped the sticks and booted my pc on. My pc booted and everything was normal until I went to install the software to control the lights (asus aura) when I downloaded it and installed it, I worked around with the lights and after a few minutes of tinkering within the software, my pc crashed with the monitor not displaying anything and the pc still running (all the fans were still spinning and the leds on the ram and motherboard were still lit up). What I noticed was that when I tried to press the reset and power switch, was that nothing would happen, my pc would not respond. When I did get my pc back up (restarting it through shutting off the power supply) I uninstalled the asus aura software, thinking that it probably was the reason why my pc crashed in the first place, that didn't help. I've also noticed that the timings for the ram while using it is 15-15-15-36 when the kit is supposed to run at 16-16-16-36 and whenever I try to bump up the frequency to 2400MHz which is what it's supposed to run at, it refuses to boot into windows so I'm stuck with my ram running at 2133MHz. To this day, my computer still randomly crashes at times and will not respond to the reset/power switches. Is it possible that my ram is faulty or it's just not compatible with my motherboard? 

 

My specs:

Ryzen 5 1600 (stock clock)

Asus Strix B350-F motherboard

Evga gtx 1060 3gb SSC

16gb Geil super luce ram ( https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product )

Evga 450bt power supply

Fractal design meshify c case

[Geraldino]

9 minutes ago, Waifles said:

I recently built my pc and I had received all my parts except for my ram at the time so I borrowed some ram from my friend and my pc ran without any issues. What he had was a single 4gb stick of hynix ddr4 memory clocked at 2133 mHz I believe. After my ram did come in (this kit https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product ) I swapped the sticks and booted my pc on. My pc booted and everything was normal until I went to install the software to control the lights (asus aura) when I downloaded it and installed it, I worked around with the lights and after a few minutes of tinkering within the software, my pc crashed with the monitor not displaying anything and the pc still running (all the fans were still spinning and the leds on the ram and motherboard were still lit up). What I noticed was that when I tried to press the reset and power switch, was that nothing would happen, my pc would not respond. When I did get my pc back up (restarting it through shutting off the power supply) I uninstalled the asus aura software, thinking that it probably was the reason why my pc crashed in the first place, that didn't help. I've also noticed that the timings for the ram while using it is 15-15-15-36 when the kit is supposed to run at 16-16-16-36 and whenever I try to bump up the frequency to 2400MHz which is what it's supposed to run at, it refuses to boot into windows so I'm stuck with my ram running at 2133MHz. To this day, my computer still randomly crashes at times and will not respond to the reset/power switches. Is it possible that my ram is faulty or it's just not compatible with my motherboard? 

 

My specs:

Ryzen 5 1600 (stock clock)

Asus Strix B350-F motherboard

Evga gtx 1060 3gb SSC

16gb Geil super luce ram ( https://www.newegg.ca/Product/Product.aspx?Item=N82E16820158605&cm_re=geil_super_luce-_-20-158-605-_-Product )

Evga 450bt power supply

Fractal design meshify c case

Your ram is compatible with your motherboard, but it is wierd that it doesnt stay at its correct frequency...

Try checking if the ram is well inserted, and check if its in a 2 channel configuration (probablythe culprate)last thing is to do a cmos reset 

[Waifles]

15 minutes ago, diogo_the_man said:

Your ram is compatible with your motherboard, but it is wierd that it doesnt stay at its correct frequency...

Try checking if the ram is well inserted, and check if its in a 2 channel configuration (probablythe culprate)last thing is to do a cmos reset 

I'll check if the ram is well inserted and i'll do the cmos reset afterwards but my ram is currently in slots 2 and 4 on my motherboard.

[Geraldino]

35 minutes ago, Waifles said:

I'll check if the ram is well inserted and i'll do the cmos reset afterwards but my ram is currently in slots 2 and 4 on my motherboard.

Change the ram slots to 1 and 3 

[Waifles]

I thought slots 2 and 4 were the ones that should be used for dual channel memory, also after reseating the memory and doing a cmos reset, I booted my pc up again and it crashed yet again.

[Waifles]

22 minutes ago, diogo_the_man said:

Change the ram slots to 1 and 3 

is it possible that my ram could be faulty? Because this problem only occurs at random periods of time and sometimes it'll run for an entire day without any issues

[Geraldino]

it might be... Does the same behaviour happen with your friends ram?

[Waifles]

31 minutes ago, diogo_the_man said:

it might be... Does the same behaviour happen with your friends ram?

no, it never happened with my friend's ram