warranty opinion

[LeDude]

Hello,

 

So about a year ago I got myself a Razer Blackwidow chroma v2, I noticed since day one that sometimes 8 its led's don't light the color it is supposed to.

I was thinking that it was just a software thing and waited, but to this day it still does it, I have tried using both synapse 2.0 and 3.0 (up to date version), using it on other computers, reinstalling driver and such, but it still happens.

I have warranty on it, and it is in pretty much perfect condition, no scratches or anything.

Do you think I could/should return it since it still bothers me?

 

 

[Crunchy Dragon]

I personally would recommend refunding it and getting a better keyboard(unless you need to match an aesthetic), Razer peripherals aren't really known for being good quality.

 

If you don't want to do that, then you should probably get a warranty repair on it if it's a thing that bothers you.

[Oshino Shinobu]

If it's still under warranty, there's no harm in checking to see if you can get it replaced. Faulty LEDs should be grounds for a replacement. I returned 2 Corsair H100is due to parts of the RGB LEDs dying and they returned them both times no questions asked. 

[Princess Luna]

A razer product that broke? what sorcery is this?

 

You OBVIOUSLY should RMA it before you lose the warranty, it will only get worse, at sight of any defect it is a warn the whole product is faulty, just a matter of time.

[LeDude]

Thanks for your response
 

I'll will go to the store tomorrow and see if I can get a replacement.

I know you are questioning why I keep coming back to razer, but tbh this is the first time for my that I have had issues with their products, I use razer in general because I like their products, maybe a bit overpriced and  not the best build quality (even tho they have improved in my opinion).

My first keyboard was the original deathstalker, then blackwidow 2014, then chroma and now chroma v2. The chroma v2 was the only keyboard that failed failed for me

 

 

For those intrested, here is a list of razer products I use or have used:
Razer Kraken 7.1 (original)

Razer Kraken 7.1 v2

Razer deathstalker (Original)

Razer Blackwidow 2014, chroma and chroma v2.

Razer Orbweaver (original)

Razer Mamba TE (it just sits un my disk, I pref Logitech g900 way more)

Razer Spectre Star craft 2 edition

Razer firefly

Razer BaseStation Chroma

Razer levaithan mini and 5.1

Razer hoodie