WINDOWS CRASHING ON RYZEN

[Gomir]

Hello, i have just built a pc with theese specs: Ryzen 1600 , asus b350-plus , 8gb crucial balistx 2666mhz , kfa2 gtx 1060 3gb. When i m in windows my pc randomly crashes and i get a bluescreen with an error, i uodated the bios to the latest version and installed all the drivers but it still crashed very often, what should i do? I also have an older version of windows and i am trying to update it right when i m writting this message. Haven' t done any overclocking and temps are ok

[iRileyx]

Whats the error that it says when you blue screen

[Gomir]

Clock watchdog timeout

[Gomir]

1 minute ago, RKRiley said:

Whats the error that it says when you blue screen

Clock watchdog timeout

[iRileyx]

Have you overclocked the cpu at all?

[NelizMastr]

4 minutes ago, Gomir said:

 I also have an older version of windows and i am trying to update it right when i m writting this message. Haven' t done any overclocking and temps are ok

Which version? 7? 8? 3.1 for Workgroups?

[Joseph Stacklin]

1 minute ago, Gomir said:

Clock watchdog timeout

Could be you need to re-seat your components. Check that the CPU is all the way in, that you removed the "remove before installation" sticker and that there is appropriate thermal paste.

 

"The CLOCK_WATCHDOG_TIMEOUT error means that your processor is having trouble with cooperation from its cores and threads. Threads are tasks taken by cores, and some cores can take many threads simultaneously. The problem here is that a thread is waiting for a proper response from another thread — or a core is waiting for a response from another core — and those responses aren’t coming. Therefore, you get this BSoD error.

 

If so, just use System Restore to go back to a point where the system worked. Be wary of using any new devices that may have caused the problem.

If you’re able to boot into Safe Mode when your computer starts, run Driver Reviver to update all your drivers to their latest version. There’s a good chance this will clear up the problem.

 

You should also use Windows Update, and if you aren’t already using the latest device driver, install that as well.

 

Drivers are what is used to get your devices like your keyboard to interact with your computer, and while some misconfigured drivers can result in bad performance, bad drivers overwhelmingly result in BSoDs like CLOCK_WATCHDOG_TIMEOUT.

 

Windows Update can usually solve these problems, but installing new drivers is always advised if you don’t already have the latest version. You should also update your BIOS, which you can find at your motherboard manufacturer’s website, and install from there.

 

If, however, you can’t boot into your computer at all or this error is still occuring, you’re going to have to get personal help from Microsoft or your manufacturer."

[Joseph Stacklin]

If you also have Win7, it will cause this as Ryzen isn't "supported" on Win7.

[Gomir]

1 minute ago, wolfboytech said:

If you also have Win7, it will cause this as Ryzen isn't "supported" on Win7.

 

2 minutes ago, NelizMastr said:

Which version? 7? 8? 3.1 for Workgroups?

I have windows 10 Home

[Gomir]

3 minutes ago, RKRiley said:

Have you overclocked the cpu at all?

No

[Joseph Stacklin]

1 minute ago, Gomir said:

 

I have windows 10 Home

Then you shouldn't have the issue. Try re-seating the CPU and RAM (I know, it's annoying), and then try to re-do what you were doing when it crashed. If it still happens, try to update the bios of your mobo (using another computer and a flash drive) to the latest version. If that still doesn't fix it, try to get your CPU RMA'ed.

[knightslugger]

Use this to create a fresh USB installer of Windows 10 and perform a nuke and pave (formatt and fresh) installation.

 

https://www.microsoft.com/en-us/software-download/windows10

[Gomir]

I can t use that tool, i tried using it on my other pc and it simply gives me an error at 50%

[Joseph Stacklin]

Just now, Gomir said:

I can t use that tool, i tried using it on my other pc and it simply gives me an error at 50%

Can you download the ISO direct from MS?

[knightslugger]

1 minute ago, Gomir said:

I can t use that tool, i tried using it on my other pc and it simply gives me an error at 50%

"other pc" ... but not this one.

[Gomir]

I used an older win 10 cd that i have ( it is licensed ) but i think i have it since the lauch of win 10

[Joseph Stacklin]

1 minute ago, knightslugger said:

"other pc" ... but not this one.

OP has already stated they can't use their current system.

[Joseph Stacklin]

Just now, Gomir said:

I used an older win 10 cd that i have ( it is licensed ) but i think i have it since the lauch of win 10

That would still have worked. It is a CPU error, as I have already said.

[Gomir]

1 minute ago, knightslugger said:

"other pc" ... but not this one.

This one keeps crashing

[knightslugger]

Just now, Gomir said:

This one keeps crashing

surely you know someone with a working PC...

[Technomancer__]

5 minutes ago, Gomir said:

I used an older win 10 cd that i have ( it is licensed ) but i think i have it since the lauch of win 10

You can use that. If your PC is connected to the internet it will automatically download and install the latest update while it is installing

Also before you do that reseat CPU and ram see if that works

Edited December 14, 2017 by Ethocreeper
It will automatically update

[Joseph Stacklin]

You can try to get the ISO from MS using this method: https://pureinfotech.com/download-windows-10-iso-without-media-creation-tool/

[Gomir]

1 minute ago, Ethocreeper said:

You can use that and update when you install windows

Also before you do that reseat CPU and ram see if that works

I reseated the ram, i ll go right away and buy some thermal paste because that is the problem ( i think i put my fingers on the cpu heatspreader )

[Technomancer__]

1 minute ago, Gomir said:

I reseated the ram, i ll go right away and buy some thermal paste because that is the problem ( i think i put my fingers on the cpu heatspreader )

OK get some MX - 4

BTW  I edited my reply

5 minutes ago, Ethocreeper said:

You can use that. If your PC is connected to the internet it will automatically download and install the latest update while it is installing

Also before you do that reseat CPU and ram see if that works

 

[knightslugger]

4 minutes ago, Gomir said:

I reseated the ram, i ll go right away and buy some thermal paste because that is the problem ( i think i put my fingers on the cpu heatspreader )

i spread TIM across the IHS with my finger. never had a problem.