Seagate external drive not working

[Scitesh]

So my Seagate backup plus won't work 

Whenever I try to use it the entire PC freezes

 

 

Update :I tried to format it doesn't work

[ProjectBox153]

Can you see it in disk management?

[Scitesh]

Just now, Jamiec1130 said:

Can you see it in disk management?

How do I check that? 

[Xander Cousins]

Right Click on the windows logo in the bottom left if your on Windows 10 and should show up Disk management along with a list of other Options.

[Leonard]

@Scitesh, you can take it out of the enclosure and hook it up directly to your SATA connectors and try to access it that way. I bet the firmware of the enclosure is bugging out.

[Scitesh]

4 minutes ago, Leonard said:

@Scitesh, you can take it out of the enclosure and hook it up directly to your SATA connectors and try to access it that way. I bet the firmware of the enclosure is bugging out.

working with a laptop

[Scitesh]

5 minutes ago, Alex Colson said:

Right Click on the windows logo in the bottom left if your on Windows 10 and should show up Disk management along with a list of other Options.

yes it does

[Leonard]

Just now, Scitesh said:

working with a laptop

So i suspect you don't have access to this?...works the same way.

[Xander Cousins]

Before I suggest anything Have you tried connecting it in another USB port?

[Guest]

Do you care about the data? If not, use disk part

[Radium_Angel]

It has been my experience with external seagate drives that the drive itself is ok, but the usb connection part goes bad. AS others have said, put it on another usb port, or other pc and see what happens.

[Scitesh]

14 minutes ago, Alex Colson said:

Before I suggest anything Have you tried connecting it in another USB port?

All three USBs also tried using my brothers laptop

13 minutes ago, Windspeed36 said:

Do you care about the data? If not, use disk part

Actually both but the data is far more important 

[Scitesh]

So this happened

[Xander Cousins]

Did you click anything? or just happen on its own?

 

[Scitesh]

13 minutes ago, Alex Colson said:

Did you click anything? or just happen on its own?

 

Own its own... I just connected the drive 

[Xander Cousins]

when your in Windows Explorer does it allow you to see what in the drive Via the preview menu to the Left of the window. See if you can view or copy any documents or files through that menu if not then I assume it's a problem with the enclosures firmware as suggested above. 

 

But like said before try all basic troubleshooting Methods before going to the extreme. My advice would be if it still has warranty take to the area of purchase and see if they can repair it or recover what files you have on it.

[Scitesh]

4 hours ago, Alex Colson said:

when your in Windows Explorer does it allow you to see what in the drive Via the preview menu to the Left of the window. See if you can view or copy any documents or files through that menu if not then I assume it's a problem with the enclosures firmware as suggested above. 

 

But like said before try all basic troubleshooting Methods before going to the extreme. My advice would be if it still has warranty take to the area of purchase and see if they can repair it or recover what files you have on it.

Click on anything (even the plus sign) and that window freeze)