Having difficultly isolating performance issue with 980 TI?

[LiaraTSoni]

Hi guys - I'm an admitted newbie and only build my rig last year after hesitating for many years. Basic specs are below:

GPU: Gigabyte 980TI G1
CPU: 6700K
Motherboard: Asus Maximus VIII Gene
RAM: G.SKILL TridentZ Series 16GB 3200
PSU: EVGA SuperNOVA 220-P2-0750
OS: Windows 10

Description of Problem:
When I first built this machine I ran 3DMark FireStrike and got about 15,000. Graphics score was 19,122. Recently after installing the Windows Creators' Update, I decided to give it another go and to my surprise/dismay, my new score is 9,500. Graphics score was 10,760 - while the Physics Score remain unchanged.

(I attached the comparison here) 

I suspected it was bad drivers, so I did the due diligence with DDU/reinstall.

To my horror - it didn't change.

So I ran more benchmarks while logging with GPU-ZSensor. Cleared my CMOS, removed the GPU (verified it was clean), updated BIOs. A day later, I've come to the conclusion there's something wrong with my GPU or setup and I can't isolate it? The GPU does not seem to be running at max clock despite 100% load & no heat issues?

 

I humbly beg for your expertise!

GPU-ZSensorLog.txt

GPU-ZSensorLog2.txt

[The Sloth]

has everything been updaited? 

[RUWO_builder]

install(or launch) evga precision and try to see if maybe it undervoltaged it or something. there you can also check your clockspeeds

[McHox]

the creators update fucked up alot of things for me,maybe try a clean win 10 install

[LiaraTSoni]

17 minutes ago, McHox said:

the creators update fucked up alot of things for me,maybe try a clean win 10 install

What sort of problems? Looking at my logs, it is clear the VDDC & Clock speed are dropping while at 100% load. Would a driver do this?

[alphaproject]

I've heard about this update as well. Screwed perf for others.

[MilfShake]

How is actual in game performance

[LiaraTSoni]

Suffers. Used to run consistently at extremely high fps - now fps drops below 50 at times, while playable, the is extremely odd that the GPU won't power up and runs in "silent mode."

Performance is less powerful than a gaming laptop.

After speaking extensively with EVGA and Gigabyte - I'm afraid to say I'm looking to send the card back to Gigabyte for warranty... fingers crossed (also extremely anxious about this because this is my only desktop and I need it for work). Sigh. 

[faziten]

Before RMAing the card id test installing Windows 7 (you can download the ISO testing for 30 days on their website if i recall correctly) And test there. It will probably work up to it's full potential. W10 is pushing too far some things and even WHQL drivers are misbehaving. If it works properly in W7 it's not a card problem. If it doesn't then sadly RMA it. 

 

 

[LiaraTSoni]

Update... Unfortunately looks like I'm getting crushed under the wheel as a no name person. 

 

RMAed per Gigabyte. Packaged in original. They won't honor warranty and now I don't have a card.