Unbalanced Sound With New PreSonus Eris E4.5s

[MDPS]

Hey LTT,

   Just today I got a new monitor set (Eris E4.5) and when I had finished all the connections and wiring, I noticed a distinctive favor to the left speaker. I figured it was just a loudness unbalance or faulty wiring but after I double-checked my balances and my cables the problem still persisted. I did a balance test online which revealed that the right speaker wasn't just quieter than the left, it was actually a bit muffled. I'm not sure what the problem is, though after inverting lefts and rights I figure it may just be the right speaker (the left-side test on the right speaker was still loud and clear). Do you think I have a faulty unit? I know that the E4.5s have one active and one passive monitor, but I'm not sure if that has anything to do with it. Also, I'm using RCA unbalanced inputs if that helps any.

   Thanks in advance,

   MDPS

[Electronics Wizardy]

Seems like a bad speaker if its muffled. Id probably call customer support or get a new one.