NZXT Problems *Just looking for advice*

[GETxHIPFIREDx]

what up LTT peoples,

 

Just want to get some advice of what i should do moving forward with problems with nzxt.

I ordered one of these limited edition cases and received it about 2 weeks ago. direct from nzxt. When i opened up the box(had no damage to it) i found damage to the paint of the case and promptly contacted support via nzxt's support system. I was responded  too once and from then on i haven't heard anything back. it now been 2 weeks+ and i still haven't heard anything. From email support or there support system setup on there account.

 

Any clue of what i should do from this point.... thanks for everyone help/advice in advance 

 

[MorganO]

3 minutes ago, GETxHIPFIREDx said:

what up LTT peoples,

 

Just want to get some advice of what i should do moving forward with problems with nzxt.

I ordered one of these limited edition cases and received it about 2 weeks ago. direct from nzxt. When i opened up the box(had no damage to it) i found damage to the paint of the case and promptly contacted support via nzxt's support system. I was responded  too once and from then on i haven't heard anything back. it now been 2 weeks+ and i still haven't heard anything. From email support or there support system setup on there account.

 

Any clue of what i should do from this point.... thanks for everyone help/advice in advance 

 

contact them again

[GETxHIPFIREDx]

1 minute ago, KOMTechAndGaming said:

contact them again

i opened a new ticket 3 days ago and this is the response i got 

Quote

Request #***** "Damage to case" was closed and merged into this request. Last comment in request #*****:

damage to case, i have an open ticket and i havent had a response of whats going on..... i just would like an update of whats going to happen.

other ticket number Request # 
*****

 

[MorganO]

2 minutes ago, GETxHIPFIREDx said:

i opened a new ticket 3 days ago and this is the response i got 

 

ok. then wait

[LogicalDrm]

Keep harassing them. I don't know how well consumers are protected where you are. But here you would have option to complain to public office if there's no contact made within 2 weeks.

[KWelz]

I mean it isn't like it is the largest holiday season of the year where most people try to take a bit of  time off to spend with family or anything ....   

 

 

[TheBestUserName]

Check your spam/junk box. 

Whenever I send emails to a company and expect a response, I empty my spam/junk box to make it easier to look through it when I'm expecting a reply but don't see one. 

 

If you don't have a reply, call them.  There's also an NZXT employee that has an account ("industry affiliate") on the forum. 

[GETxHIPFIREDx]

For anyone who is uninterested in whats going on.. 

 

I called them yesterday and they were closed. I called again this morning and it seems like the ticket was missing or something along those line. they guy was cool and got it sorted out.     

 

tldr: call them if you have a problem

[AlwaysFSX]

I would have tried contacting them through social media too, might have been quicker than their normal support system.

[GETxHIPFIREDx]

Just now, AlwaysFSX said:

I would have tried contacting them through social media too, might have been quicker than their normal support system.

i tried the twitters with no response, but oh well. its taken care of 

[AlwaysFSX]

Just now, GETxHIPFIREDx said:

i tried the twitters with no response, but oh well. its taken care of 

Shame, at least you've gotten it resolved.

[Ryujin2003]

That's abnormal. NZXT is pretty awesome in my experience. My power LED on my Phantom died, they express mailed me a new one. My green 200 mm fan died. They didn't have any green on hand, so for the inconvenience, they mailed me two blue ones. I just switched out the blades since that's where the problem was. Now I got an extra for backup. Those were also expedite shipping. And everything took about 3 to 5 days until things got shipped.