EVGA responds to hot VRM area on GTX 10 series

[Tech Inquisition]

EVGA made a mistake and took ownership of it and is offering a solution to address it... 

 

They've done the right thing in my books...

 

Just give time for the new batch with fixed revision pads to be available on the shelves...

[Arri]

Shame on EVGA for not testing such situations before. Kudos to EVGA for addressing the issue and will hopefully never make this mistake again. 

[Xanthe_2871]

I wonder if this will result in a class action lawsuit like the 970 one.

[Tech Inquisition]

10 minutes ago, Xanthe_2871 said:

I wonder if this will result in a class action lawsuit like the 970 one.

People and their lawsuits... EVGA have provided the required response and solution...

[Xanthe_2871]

3 minutes ago, Tech Inquisition said:

People and their lawsuits... EVGA have provided the required response and solution...

Bull! If they can sue then they'll sue, it's the American way! 

[Tech Inquisition]

Just now, Xanthe_2871 said:

Bull! If they can sue then they'll sue, it's the American way! 

Exactly... no wonder the rest of the world shakes their heads...

[HKZeroFive]

Yeesh, I wasn't aware it was that bad.

 

 

[Dabombinable]

3 minutes ago, HKZeroFive said:

Yeesh, I wasn't aware it was that bad.

 

 

And that people is why manufacturers should be given shit when a component goes over 100^oC, regardless of the products stated safe thermal limits.

[DrMikeNZ]

9 minutes ago, Tech Inquisition said:

People and their lawsuits... EVGA have provided the required response and solution...

I will believe that if EVGA actually sends them.

 

Just now, HKZeroFive said:

Yeesh, I wasn't aware it was that bad.

If only they had installed the thermal pads., that would have totally fixed the problem. Right?

I don't see any PCIe power cables, but the card still shouldn't do that.

[Deli]

30 minutes ago, DrMikeNZ said:

I will believe that if EVGA actually sends them.

 

If only they had installed the thermal pads., that would have totally fixed the problem. Right?

I don't see any PCIe power cables, but the card still shouldn't do that.

Very sure the PCIe power cable isn't plug in. Also the PC was just started. Probably it's still booting. No way it's running stress test or Furmark.

 

Just a hoax for the five minute internet fame.

[DrMikeNZ]

Just now, Deli said:

Very sure the PCIe power cable isn't plug in. Also the PC was just started. Probably it's still booting. No way it's running stress test or Furmark.

 

Just a hoax for the five minute internet fame.

Faulty electronics can and does explode during POST. It is unrelated, but I doubt it was a hoax.

[Carclis]

On 10/22/2016 at 9:53 PM, HungryHamster said:

Thank you very much for your advice.

 

I am just a normal gamer and I have done no overclocking so I hope there will be no issue.

I really wouldn't chance it. The temps are most likely not within acceptable ranges when you consider that the ones observed are on the back of the PCB and not on the VRM's themselves. Also consider that these results were seen with ambient temperatures of 22C and on an open test bench. Your SLI setup will easily get hotter than that even with decent airflow.

[Svelsien]

Hi,

 

Sorry if there is already a answer for this but I didn't find anything clear.

From what I understand, every ACX cooler are impacted by this except the Classified ?

Are we sure about this ? The Classified has the same ACX Cooler so I don't understand why it doesn't have this problem.

 

I ordered a Classified so this really worry me, should I cancel ?

Thanks for the answers.

[Mira Yurizaki]

5 minutes ago, Svelsien said:

Hi,

 

Sorry if there is already a answer for this but I didn't find anything clear.

From what I understand, every ACX cooler are impacted by this except the Classified ?

Are we sure about this ? The Classified has the same ACX Cooler so I don't understand why it doesn't have this problem.

 

I ordered a Classified so this really worry me, should I cancel ?

Thanks for the answers.

Unless you were planning on overclocking the schnozzle out of the card, you should cancel it anyway and get a FTW or an ACX SC.

 

That card is not for casual overclockers.

[zMeul]

14 minutes ago, Svelsien said:

The Classified has the same ACX Cooler so I don't understand why it doesn't have this problem

Classified has the VRM MOSFETs further away from the VRAM chips:

 

 

but it uses same mid-plate design as the other ACX cards - I would not dismiss this right away as not being affected; tests need to be done on this card too

I would still add thermal pads between the radiator and the mid-plate and in between the back of the PCB and backplate

[Svelsien]

2 minutes ago, M.Yurizaki said:

Unless you were planning on overclocking the schnozzle out of the card, you should cancel it anyway and get a FTW or an ACX SC.

 

That card is not for casual overclockers.

This is a bad Card if I don't overclock ?

Is there a better card between the FTW and the ACX SC ?

[Svelsien]

1 minute ago, zMeul said:

Classified has the VRM MOSFETs further away from the VRAM chips:

 

And just because of that there is no problem with the overheating ?

I kinda wonder why they didn't do the same thing with the others...

Thanks for your answer !

[zMeul]

1 minute ago, Svelsien said:

And just because of that there is no problem with the overheating ?

I kinda wonder why they didn't do the same thing with the others...

Thanks for your answer !

I would not call it "not a problem"; I've updated my previous post

[Svelsien]

2 minutes ago, zMeul said:

I would not call it "not a problem"; I've updated my previous post

Alright, then, thanks for your reply !

 

I don't know if I should stick with EVGA or choose someone else...

[Mira Yurizaki]

1 minute ago, Svelsien said:

This is a bad Card if I don't overclock ?

Is there a better card between the FTW and the ACX SC ?

Everything after the FTW is paying for extra features, not extra performance. I'd argue everything after the ACX 3.0 SC is that as well since the clock speeds are minimal enough to not even matter (it's a 13MHz boost on core and memory clocks between the ACX 3.0 SC and the rest of the lineup above it).

 

So yes, getting a Classified and doing nothing with it is pissing money away. That $80 you could save getting the FTW version (which is still a card meant for tweaking, just not as much) you could easily upgrade something else if this were a new build.

[Svelsien]

19 minutes ago, M.Yurizaki said:

Everything after the FTW is paying for extra features, not extra performance. I'd argue everything after the ACX 3.0 SC is that as well since the clock speeds are minimal enough to not even matter (it's a 13MHz boost on core and memory clocks between the ACX 3.0 SC and the rest of the lineup above it).

 

So yes, getting a Classified and doing nothing with it is pissing money away. That $80 you could save getting the FTW version (which is still a card meant for tweaking, just not as much) you could easily upgrade something else if this were a new build.

Thanks for the precise response, appreciate it.

 

Probably going to change...

 

Should I still stick with EVGA?

Except for this overheating problem I didn't heard negative reviews

[Mira Yurizaki]

3 minutes ago, Svelsien said:

Thanks for the precise response, appreciate it.

 

Probably going to change...

 

Should I still stick with EVGA?

Except for this overheating problem I didn't heard negative reviews

I would say so. The other AIBs are doing something similar anyway. MSI's Gaming X for example is also a tweaker's card.

[Svelsien]

39 minutes ago, M.Yurizaki said:

I would say so. The other AIBs are doing something similar anyway. MSI's Gaming X for example is also a tweaker's card.

Alright

Thanks again you were really helpful !

[zMeul]

update Nov 02: http://www.evga.com/thermalmod/

Quote

EVGA has done some further investigation and decided that all the cards with ACX 3.0 cooler will be issued vBIOS updates to adjust the fan curve

apparently EVGA prioritized acoustics over thermals

full EVGA statement:

Recently, it was reported from several sources, that the EVGA GeForce GTX 1080 FTW PWM and memory temperature is running warmer than expected during Furmark (an extreme stress utility).

 

EVGA has investigated these reports and after extensive testing, below are our findings:

• On ACX 3.0, EVGA focused on GPU temperature and the lowest acoustic levels possible. Running Furmark, the GPU is around 70C +/- and the fan speed is running approximately 30% duty cycle or lower.
• However, during recent testing, the thermal temperature of the PWM and memory, in extreme circumstances, was marginally within spec and needed to be addressed.

Conclusion: EVGA offers full warranty support on its products, with cross-ship RMA*, and stands behind its products and commitment to our customers.

 

To resolve this, EVGA will be offering a VBIOS update, which adjusts the fan-speed curve to ensure sufficient cooling of all components across all operating temperatures. This VBIOS will be released in the next few days and users can download it and update their cards directly. This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures.

 

For those users who want additional cooling beyond the VBIOS update, EVGA has optional thermal pads available. This update is not required, however; EVGA will make it available free of charge to any customer who is interested. To request the thermal pad kit, please visit www.evga.com/thermalmod.

 

Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.

 

All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied.

 

cards affected:

 

cards not affected: Founders Edition, blower type, HYBRID and HYDRO COPPER

[DrMikeNZ]

1 hour ago, zMeul said:

update Nov 02: http://www.evga.com/thermalmod/

Thanks for the update.

Unless there are also other changes the VBIOS update won't affect me as I have been running a custom fan curve anyway.

The card idled far too hot with the stock fan curve, it is good to see EVGA changing this.