DELL DOESNT UPHOLD POLICY

[jansonj]

Been looking at dell's price match policy, seemed like an interesting idea for a tech company. But BS is what it is. There's apparently many many criteria not listed on this site even after the lines stating 

 

Products Dell will match:

A new personal computer from HP or Lenovo sold on their respective U.S. websites that shares these same key specs with a Dell PC:

o    Operating system
o    Memory
o    Hard disk drive capacity
o    Graphics solution (i.e. GPU)
o    Screen Size and Resolution
o    Touch capability 
o    Processor

 

I found an equivalent HP omen system speced with an i7 6700 hq, a gtx 960 (2gb), a 512gb ssd, same size panel and FHD which is spec for spec  the same as there $1700 xps 15 

 

But to no avail, there chat line simply will not allow for a system that isnt as "premium" to be matched, but the policy says nothing of it!!!! 

 

So annoyed and dont know where to go with this. The policy says one thing, they service reps insist on something else entirely. Any help anyone? Im going to try and call in tomorrow and try to get a better response

[Enderman]

Are you talking about an XPS 15?

Because if it's an XPS15 then it is MUCH better than the crappy HP omen. Even with the same specs.

[Electronics Wizardy]

I mean it is a low end laptop, just like how the 7559 is simmilar specs, but much cheaper compared to the xps 15/5510.

 

Its more comparable to something like a macbook pro, razerblade

[jansonj]

yeah I know, just dont know why they have a policy that states they price match systems solely based on spec, and then when attempting to do so, they decline the request

 

[byalexandr]

7 minutes ago, jansonj said:

Been looking at dell's price match policy, seemed like an interesting idea for a tech company. But BS is what it is. There's apparently many many criteria not listed on this site even after the lines stating 

 

Products Dell will match:

A new personal computer from HP or Lenovo sold on their respective U.S. websites that shares these same key specs with a Dell PC:

o    Operating system
o    Memory
o    Hard disk drive capacity
o    Graphics solution (i.e. GPU)
o    Screen Size and Resolution
o    Touch capability 
o    Processor

 

I found an equivalent HP omen system speced with an i7 6700 hq, a gtx 960 (2gb), a 512gb ssd, same size panel and FHD which is spec for spec  the same as there $1700 xps 15 

 

But to no avail, there chat line simply will not allow for a system that isnt as "premium" to be matched, but the policy says nothing of it!!!! 

 

So annoyed and dont know where to go with this. The policy says one thing, they service reps insist on something else entirely. Any help anyone? Im going to try and call in tomorrow and try to get a better response

The XPS 15 is god tier compared to that trash. I don't care what specs that HP machine has, the XPS line is Dell's high end for a reason. Billet aluminum and carbon fiber aren't something you can price match.

[jansonj]

policy is policy. to me atleast, I dont know, I think it's alittle scummy, to advertise a policy and then add hoops to jump through, that arent listed anywhere on the policy. there isn't even much open language, it says they just have to the same key specs. I think its scummy 

 

[ARikozuM]

It falls under "touch capability".

24 minutes ago, byalexandr said:

The XPS 15 is god tier compared to that trash. I don't care what specs that HP machine has, the XPS line is Dell's high end for a reason. Billet aluminum and carbon fiber aren't something you can price match.

 

[byalexandr]

13 minutes ago, ARikozuM said:

It falls under "touch capability".

 

Okay, then that makes it not a comparable product.

[SpaceGhostC2C]

17 minutes ago, ARikozuM said:

It falls under "touch capability".

 

I guess you were being sarcastic, but just in case, they mean whether it has a touchscreen or not...

 

OP may be using the price match policy in a way Dell didn't intended, but it's up to them to close loopholes when advertising something. I don't know if they are liable in any way for it, but they may still upset people and generate the impression that it is better to ignore all their marketing gimmicks and just not trust them...

 

As for Dell support, I remember trying to convince them to send a 64-bit Windows for the 4GB of RAM laptop I was buying... I ended up with tech support, telling me "don't worry, the OS may not see all 4GB but the GPU will still use it as shared memory"  So, it's not like I will take anything they say too seriously...

[ARikozuM]

6 minutes ago, SpaceGhostC2C said:

I guess you were being sarcastic, but just in case, they mean whether it has a touchscreen or not...

 

OP may be using the price match policy in a way Dell didn't intended, but it's up to them to close loopholes when advertising something. I don't know if they are liable in any way for it, but they may still upset people and generate the impression that it is better to ignore all their marketing gimmicks and just not trust them...

 

As for Dell support, I remember trying to convince them to send a 64-bit Windows for the 4GB of RAM laptop I was buying... I ended up with tech support, telling me "don't worry, the OS may not see all 4GB but the GPU will still use it as shared memory"  So, it's not like I will take anything they say too seriously...

Yes I was.

[jansonj]

aha yeah, i understand they got their loopholes, and that the two systems are entirely different. But why have a policy like this if you dont intend to uphold it? I dont know, i satisfied their requirements and tried to be reasonable, just frustrated now. 

[Dackzy]

@jansonj

 

Listen up, the system needs to be of the same quality and have the same specs or insanely close to the same specs as the given Dell laptop. The XPS15 is a top tier consumer laptop, so you can only compare to other top tier consumer laptops with the same specs.

 

It is not fair to compare a budget solution to a high end solution. It is like comparing a 20k car with 150HP to a 60k car with 150HP, the 20k car has the same power as the 60k car, but  every single part of the 60k car is just better made in every single way, it also feels better in every single way, so you get a better experience and it will most likely also last longer.

Do you think it is fair to say to the car dealer that he should sell it for 20k, because a car with the same HP goes for that. No it is not.

 

Performance specs are not everything with laptops.

You need to think about all of this.

 

1. Materials used to build it

2. Cooling

3. screen

4. Build quality aka how well it is put together and if they have done something extra to protect the parts.

5. design

6. Keyboard

7. ports

8. Battery

9. Support

10. form factor

11. Support for upgrades, like ram, HDD, m.2 and more depending on the laptop

12. Weight

 

What Dell says that it needs to fulfill is pretty nice of them, just try and find a laptop that maches fairly well with everything on my list and then try their list, yeah it is much easier to find one that fits their list. You should just be really happy that they are even willing to do this.

[jansonj]

I get that its nice of them to have such a policy at all, but their terms dont include all those things you said, if it did I would genuinely have no problem with it. It just frustrates me that they expect something different from what they say they need. 

[jansonj]

But are they allowed to have something like this without upholding it? to the extent of what is written there?

[Dackzy]

2 minutes ago, jansonj said:

I get that its nice of them to have such a policy at all, but their terms dont include all those things you said, if it did I would genuinely have no problem with it. It just frustrates me that they expect something different from what they say they need. 

You can only compare products if they are similar in most areas and specs are such a little part of that.

 

Tell me if you had a company that made x premium product and you offer price match to similar producs, would you say yes to price match your premium product to a budget solution? I think not.

3 minutes ago, jansonj said:

But are they allowed to have something like this without upholding it? to the extent of what is written there?

Yes they are, it is a service they offer if you can find a product that is similar to their product, but the omen and XPS 15 are not similar, the omen is more the run of the mill kind of laptop, while the XPS 15 is a premium laptop, with better build quality, better materials used, smaller form factor, screen Size can be the whole screen aka from end of bezzel to end of bezzel and then they are not even close, no touch screen option on the omen

 

It should be fairly logical that you can only price match products in the same tier and the omen and XPS15 are not in the same tier on everything else than CPU and dGPU.

 

ofc you can try and talk to them, but nobody is going to say that it would be fair to price match a premium product to a more meh product.

[jansonj]

but by your example, if someone said if you can find a carrot thats specifically the same size as the carrot i am selling, and it weighs the same size, i will sell it to you for as much as they are selling it for. But then when you bring me the carrot you found, i tell you mine was made without any gmo's and mine is much tastier, can i then deny my offer to match the price? 

I don't want to be unreasonable, i understand the laptops are on two different levels, hence why I want the xps rather than the omen, but their policy states clearly  

"Products Dell will match:

A new personal computer from HP or Lenovo sold on their respective U.S. websites that shares these same key specs with a Dell PC:

o    Operating system
o    Memory
o    Hard disk drive capacity
o    Graphics solution (i.e. GPU)
o    Screen Size and Resolution
o    Touch capability 
o    Processor"

and the omen does all those things. so i think its wrong personally. 

[Dackzy]

18 minutes ago, jansonj said:

SNIP

it does not match touch capability(touch screen option), it does not match screen size depending on how you look at it, it does not match SSD unless that omen has a 512gb PCIe SSD. You see the only thing the omen and the XPS 15 really have in commen is performance specs, both are 15.6inch, memory and OS. 

 

Yes you can deny to match price, if they have done their homework correctly and that is something you can only find out on some of the other support pages or by contacting their legal team. When you talk to support need to ask them why they specificly don't want to sell it at the omen price. You can take them into court, because they don't list all of the things a laptop needs to fulfill, but that will cost a lot of money and there is a fairly big risk of you loosing, because what they will say is common logic, because they are not the same tier laptop, when you look at the laptop as a whole.

 

Also the Omen is on sale or being sold at a discount and Dell will not match if:

 

•    Any “Marketplace” Pages where an order is fulfilled by a third party rather than the owner/operator of the retail website, for example, Amazon Marketplace pages.
•    Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices.
•    Any price that is based upon rebates, coupons, financing offers, errors, bundling of products or services, gift cards, or gift card offers.
•    Any prices not advertised on one of the websites below.
•    In-store only pricing.
•    Any product purchase intended for resale. Dell will only match one item per customer. 
•    Any lower-priced offer for a product that is on a lead time, rain check, or out of stock. Product must be in stock and immediately available.
•    The matched price cannot be combined with any other promotion or discount. The requested matched price will be the final price.
•    Price match cannot be combined with or apply to Dell’s Member Purchase Program offers or discounts
•    Any price from a paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee). Examples include, but are not limited to, Costco.com & SamsClub.com.

 

The maxwell version of the omen (950m,960m,965m) is on clearance, they are trying to get rid of them, becayse pascal is the new thing.

 

I understand why you want to get it for that price, but the only advice I can give you, is to make it clear that you are not shopping with bad intensions and that they need to be specific about the reason why they don't want to price match and then link them their own website with the rules for price matching or atleast the ones they write down on that page.

 

It is going to take a long time and I would say that you have a 10-15% chance of them ending up willing to price match.

 

I have a lot of experience with this and this is not easy in any way and it will most likely take a long time.

[Squirrel724]

I think you will find that in the fine print of the guarantee that the devices must be comparable. An HP Omen is a gaming laptop while the XPS 15 is a business machine. What is posted on the website is not the full text of the price match guarantee and there will be exclusions to prevent you from completely ripping off Dell.