My Noctua experience...

Nexxus · February 12, 2016

Okay kiddies, gather 'round the fire its story time.

Back in Oct? I ordered ...3 LTT edition fans, with the intention of replacing the orange parts with white when the Chromax products launched. I make sure everything is on the up and up that they will fit and how long they wil ltake to come out, I am assured "Soon"

So the weeks go by, im checking their product listings, their twitter, news anything to get an idea when they will be coming out, occasionally asking if they have any updates since this is a fairly minor product i doubt they are going to make a big deal over it, I keep getting assured "soon."

Early Jan comes around and I check their twitter and find out they released them and you can get them on Amazon.com. Great! I head over to amazon.ca being im in canada annnnnnnnd nothing...hmm okay, check Amazon.com. Sure enough they are there..but they wont ship to canada.

Okay fine, i know canada gets dicked around on this stuff alot so cool..lets see what they say, I ask when we are getting em, im told 3 weeks it'll be on Amazon.ca. Okay kinda blows but its reasonable and understandable.

3 weeks come and go...still nothing. I go back to twitter again asking whats up, they apologize and let me know that its in amazons hands right now, but they give me a link to a Us site that will ship here...they want like $30 to ship here though. Thanks for trying to help Noctua but im not spending $50 on some silicon. (not that that is your fault of course you dont control shipping)

Another week or 2 goes by and once again I ask in they have any word from amazon, they say no and mention the previously mentioned site again, I say thank you but they wanted alot $30-$40 in shipping so I cant and they tell me oh no its understandable. at which point they tell me to email their Press Dept.

So I do, explain the above situation again, and they apologize and asking me what I need. I explain I need 2 boxes of white NA-SAVP1s and 1 box of white NA-SAV2s.

They confirm for my situation thats what i need and say it will be shipped out this week and will be there in 14 days. Nothing more

At this point im thinking ..there is no way in hell they just gave me $30 in free product its going to be Cash on Demand when it arrives.

And then we reach today 14 days later, on the dot and I open up my mail box and what do I find...the 3 boxes of parts I need, all the way from Austria and it didn't1 cost me a single cent.

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