Sneaky Amazon Tactics?

[sonicsfan925]

So basically I payed for one-day shipping for my headphones on DEC 7th. Amazon said the package will be delivered on the 9th, but now it says it will be delivered on the 11th.

I contacted support to see if it's possible to get a refund and they said after the 'buffer' period. But, my question is if I weren't to contact them about this, they would of essentially just picketed my one-day shipping charge? Or do they usually refund the one-day shipping charge if you don't contact them about it?

Either way I'm happy they are going to refund me, but at the same time if I didn't contact them... I feel like they wouldn't lol.

[ShadowCaptain]

So basically I payed for one-day shipping for my headphones on DEC 7th. Amazon said the package will be delivered on the 9th, but now it says it will be delivered on the 11th.

I contacted support to see if it's possible to get a refund and they said after the 'buffer' period. But, my question is if I weren't to contact them about this, they would of essentially just picketed my one-day shipping charge? Or do they usually refund the one-day shipping charge if you don't contact them about it?

 

 

They most likely would just pocket it unless the information is told to them, since everything is just automated - but I am not 100% sure

[SkimmyMcG]

I had this happen when I bought my keyboard from them, paid for two day shipping and got four day, they refunded me too so no real biggy.

[ShadowCaptain]

I had this happen when I bought my keyboard from them, paid for two day shipping and got four day, they refunded me too so no real biggy.

 

But was it automatic, or did you ask

 

thats the important factor

[elkenrod]

I have had two instances this month where they advertise an item as, "in stock", only to find out days later that the item isn't in stock.  This is especially frustrating when you add items on your purchase in order to get free shipping or some sort of promotional discount.

[SkimmyMcG]

But was it automatic, or did you ask

 

thats the important factor

I had to contact support, only time I have ever had that issue with them, though.

[ShadowCaptain]

I had to contact support, only time I have ever had that issue with them, though.

 

yeah I think thats what the OP is saying, if this happens to thousands of people they are pocketing their money instead of automatically refunding it

[Naeaes]

They'd have kept the money. As far as I know, the freight companies don't report back to retailers like Amazon on whether or not the shipment made it in time. That's just to say, short of someone manually checking all shipments, Amazon would never know if it worked out or not.

As a matter of fact the deal between Amazon and their couriers probably has no mention of one day or money back. It's more likely something like 48h or half the money back. So it's Amazon taking the risk when they sell a service like that. 

 

I don't particularly know about the US law but here in Finland (based on EU directives) it's on the customer alone to check the quality of the services purchased, shipping included. Then, if the customer is not satisfied and the terms of the service were objectively not met, they'll place the complaint upon which the retailer acts.

Just a few thoughts. I'm basing this on having studied the matter and having worked in the field.

[Xenift]

GAYNER

 

Well i think i got fooled by them too.

Pretty sure i pressed express shipping they set it for 2 weeks.

 

But i received the package in the express period so no biggie.

[sonicsfan925]

GAYNER

 

Well i think i got fooled by them too.

Pretty sure i pressed express shipping they set it for 2 weeks.

 

But i received the package in the express period so no biggie.

Ha, I'm using my mom's account cause she has Amazon Prime

[DebatED Nothing]

yeah I think thats what the OP is saying, if this happens to thousands of people they are pocketing their money instead of automatically refunding it

This happens with a lot of things, for example something like 80% of the compensation customers are due in the EU for delayed or cancelled flights is never collected, and the airlines don't have to go out of their way to contact everyone who deserves it, so they don't pay up.

[michaelocarroll007]

yeah I think thats what the OP is saying, if this happens to thousands of people they are pocketing their money instead of automatically refunding it

 

 

 

i Know Amazon use to contact UPS and they would get money back on every single late package delivered but i have never heard of them automatically passing this onto the consumer unless the consumer calls/chats with them. Since ive learned that though  Amazon does not have the contract they use to with UPS they cancelled/ didn't renew and now primary use Fedex 

[sonicsfan925]

ROFL

So they gave me my one-day shipping charge credited as store credit. Fucking glorious, haha.

I could prob call and complain and see if they refund through debit card, but it's only 3.99$ lol whatever. Atleast they refunded me something

[Fluffinator]

This happened to me this month too, complained and got my shipping refunded.

[ShadowCaptain]

ROFL

So they gave me my one-day shipping charge credited as store credit. Fucking glorious, haha.

I could prob call and complain and see if they refund through debit card, but it's only 3.99$ lol whatever. Atleast they refunded me something

 

 

You should push it further, and provide all evidence to reddit to expose

[LukeTim]

Amazon customer service is fantastic.

Go to them with any legitimate complaint and they'll just give you stuff.

I had a package "lost in transit" (according to their tracker) once. This was my first item ordered using the Prime free trial. I told them about it, they fully refunded the item and gave me an extra free month of Prime. Then it turned out that my package was in fact delivered anyway. It wasn't expensive so I just decided to keep both it and the refund .