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Experiences with Microsoft Support?

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Hey guys, I am wondering about what you have experienced with Microsoft support. I've had a terrible experience. So. My mic stops working in Steam, exclusively. I spend a good hour, hour and a half on it. I call MS Support and the guy tells me to use remote desktop and hangs up the phone. He spent maybe an hour trying to fix the issue. I had one other slight problem. I demonstrated the issue to him. He just took control of my mouse and hung up on the session. WTF. YOU DON'T JUST HANG UP ON SOMEBODY. I then emailed the CEO and got a response from "Tier 3" within hours. We scheduled a call. The call was 1/2 hour late and lasted ~2 hours. We thought that we had it but it was still happening later. I called back the next day. This lasted 30 minutes. In that period, the guy uninstalled Steam (ALONG WITH 13 HOURS OF CS:GO DEMOS THAT I WILL NEVER GET BACK FFS.) He had me email him some file and asked for me to give him two days. He calls me an hour late today. This call lasts an hour. Eventually, the guy just gives up and tells me to email Gaben. The highest level of MS support just gave up on me and told me to email Gaben. WHAT THE HELL?!?!? This situation has wasted so much time and these people don't seem to be trying their hardest. I've already emailed an executive about this and I am awaiting a response. Share your MS support stories (good, bad, mediocre) down below - Covert.

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when i upgraded to windows 8.1 back when it was released, i got a black screen at boot with only the cursor there. i called microsoft support who said it was my gpu's fault (gtx 780) and it was incompatible with windows 8.1. his solution was to restore windows 8 and he overnighted me a copy of windows 8 for free 

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Hmmm...

A large tech company having terrible support?! I would have expected that!

 

(This is a reason to switch to Linux).

 

ALSO, NEVER CONTACT MICROSOFT SUPPORT WITH A 3RD PARTY APP ISSUE.

CONTACT THE 3RD PARTY DEV.

The thing is, it works fine on my other computer (same version of Steam) and Steam support JUST got back to me from a 2 month old case yesterday. We already re-installed Steam twice. It's clearly Windows at fault. The issue just so happened after a Windows update.

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when i upgraded to windows 8.1 back when it was released, i got a black screen at boot with only the cursor there. i called microsoft support who said it was my gpu's fault (gtx 780) and it was incompatible with windows 8.1. his solution was to restore windows 8 and he overnighted me a copy of windows 8 for free 

I only get support like that AT my local MS store. They replace pretty much anything Surface for free. They fix most Windows issues for you (they hate custom builds and my computer is really annoying to lug through a mall.) They even offer you a drink every time you walk in. One time they had free cookies.

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The thing is, it works fine on my other computer (same version of Steam) and Steam support JUST got back to me from a 2 month old case yesterday. We already re-installed Steam twice. It's clearly Windows at fault. The issue just so happened after a Windows update.

Hmmm.

 

Seems like Windows is not allowing the device to be used by CS:GO

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Only experience Ive had with them is when I was in middle school playing Xbox. They always helped me with account related issues that I had. One time my account got stolen and the person spent like $600 dollars or something and it all got charged back thanks to Microsoft Support :D

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On Sunday, I called up Microsoft so they could active a computer that I had just reinstalled XP on it.

The 1st guy hanged up as soon as I said "Windows XP" and the second guy had no idea.

 

I was pissed off. But what can I do?

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On Sunday, I called up Microsoft so they could active a computer that I had just reinstalled XP on it.

The 1st guy hanged up as soon as I said "Windows XP" and the second guy had no idea.

 

I was pissed off. But what can I do?

wehelp@Microsoft.com , direct line to an executive. Put your phone number and time to contact. ;)

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This lasted 30 minutes. In that period, the guy uninstalled Steam (ALONG WITH 13 HOURS OF CS:GO DEMOS THAT I WILL NEVER GET BACK FFS.)

You don't lose hours or items in any game even when u uninstall steam . it's all stored on there servers so when u redownload the game u have the same hours and items u had ure last session

(As long as u have a steam account of course)

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