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Steam Account Deleted

Bmanj
By Bmanj
in Troubleshooting
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On August 6th my account was logged into by someone other than myself. This person added $412 to my account using a credit card that I did not recognize. They then transferred the money to their account ("https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.

 

The account will remain locked until you have completed the list above (in the order provided).

Please notify us when you have completed the checklist. We will enable the account and reset your password."

 

I had already completed most of the steps and responded within minutes. It has been eight days and I have gotten no response. Four days ago (on Friday) I filled out a second ticket detailing my problem just in case my previous ticket was accidentally marked as resolved or something. This morning I went to log into Steam and my account no longer exists. Steam support has not responded to my ticket and have closed the second one.

Does anyone know what I can do from here? Is my account even recoverable at this point?

-Brendan Jackson B)

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On August 6th my account was logged into by someone other than myself. This person added $412 to my account using a credit card that I did not recognize. They then transferred the money to their account ("https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.

 

The account will remain locked until you have completed the list above (in the order provided).

Please notify us when you have completed the checklist. We will enable the account and reset your password."

 

I had already completed most of the steps and responded within minutes. It has been eight days and I have gotten no response. Four days ago (on Friday) I filled out a second ticket detailing my problem just in case my previous ticket was accidentally marked as resolved or something. This morning I went to log into Steam and my account no longer exists. Steam support has not responded to my ticket and have closed the second one.

Does anyone know what I can do from here? Is my account even recoverable at this point?

Keep trying to contact Steam Support.

 

Welcome to the worst customer support in the entire gaming/tech industry. Steam Support fucking sucks. Even EA's Origin has better customer support.

 

EDIT: you should also try posting to the official Valve/Steam Facebook pages and tweeting at them. Apparently some people figured out Gabe Newel's Valve email address and emailed him directly, but I've no idea what the email address is.

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-snip-

It should be recoverable. Usually your data sits for a few years on their servers until it gets deleted.

But I'm not sure what to do next. I would definitly try to continue writing them e-mails.

 

 

 

 

 

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Keep trying to contact Steam Support.

 

Welcome to the worst customer support in the entire gaming/tech industry. Steam Support fucking sucks. Even EA's Origin has better customer support.

 

EDIT: you should also try posting to the official Valve/Steam Facebook pages and tweeting at them. Apparently some people figured out Gabe Newel's Valve email address and emailed him directly, but I've no idea what the email address is.

GabeN puts his email in Portal's commentary mode.

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Thank you guys so much. I will try all of those!

-Brendan Jackson B)

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They are just telling you to go through the list and contact them; Personally I would do an AVSCAN followed by a full system wipe just to be safe...

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They are just telling you to go through the list and contact them; Personally I would do an AVSCAN followed by a full system wipe just to be safe...

I cannot wipe the system because I share it with other people in my house. I will try AVSCAN though. Thanks very much.

-Brendan Jackson B)

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I think this person must still have my login information and changed it after I changed it. Maybe I am just logged out.

-Brendan Jackson B)

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I think this person must still have my login information and changed it after I changed it. Maybe I am just logged out.

Doesn't steam offer some sort of Two-Step Authentication, via email or via mobile phone text messages?

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Doesn't steam offer some sort of Two-Step Authentication, via email or via mobile phone text messages?

Yes I get steam Gaurd codes through my email. I have changed the password to my google account and do not know how someone else accessed my steam account.

-Brendan Jackson B)

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Sounds like spyware. You have to take it to someone or backup and wipe it....

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Yep welcome to steam support, where you don't get to talk to a real person... Got the same kind of response when I got scammed.

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Sounds like spyware. You have to take it to someone or backup and wipe it....

It has only happened to Steam and Steam support acounts. Nothing else. It would be a HUGE pain to backup the computer as it is shared.

-Brendan Jackson B)

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