Windows 7 don't shu down

[thetdshadow]

Windows 7 is not shuting down the pc i tried a few bios settings and a few settings int the os but i cant repair it any thought's?

[Samdb]

What are you doing to try and shut down? Have you tried pressing the power button?

[ANIMAL_ORIGIN]

More info on the problem please.

[Jamdude]

Close all programs you have open before you try and shut down your PC.  Go in to your task manager and check there aren't any stray programs that are stopping your computer from turning off.

[ShadyHost]

Make the computer check for updates and it will automatically restart. 

 

Try hitting the restart button in the start menu

 

make a "shutdown" batch file (tutorials can be found on google)

 

press the power button

 

hold down the power button until the computer turns off (try this last)

 

unplug the computer (try this if NOTHING ELSE WORKS)

 

 

chances are your Windows installation is just full of crud and something is keeping your computer from turning off. 

[thetdshadow]

the power button work's but when you want to shut down in the os it does not shut down . i left it one time for an our windows shutting down sceen still running

[Samdb]

the power button work's but when you want to shut down in the os it does not shut down . i left it one time for an our windows shutting down sceen still running

Have you tried CCleaner?

[Godlygamer23]

What software runs in the background? Software is most likely causing it to hang.

[Electronics Wizardy]

try a new power supply as sometimes there are the problem and a new mobo. Just pull the plug

[thetdshadow]

yes i tried ccleaner ,tomorrow if i can i try it with a new power supply with advanced systemcare and i try to update maybe that is stuck and i will shut down everything in msconfig .The problem is that this is a sales pc so i can't take it away for so long :/

[YoYo155]

yes i tried ccleaner ,tomorrow if i can i try it with a new power supply with advanced systemcare and i try to update maybe that is stuck and i will shut down everything in msconfig .The problem is that this is a sales pc so i can't take it away for so long :/

First rule out software.

Do that by logging into safe-mode and and then try and perform a normal shutdown (i.e start>shutdown).

If it works it's software (and we'll go from there) if it doesn't it's most probably hardware.

[thetdshadow]

the shutdown work's in safe mode runnying out of tryouts :/

[YoYo155]

the shutdown work's in safe mode runnying out of tryouts :/

 

So the problem lays in software that's good news.

Now you can take the easy way and just do a clean install of windows.

Or you can start scanning for malware / viruses, looking for the software that causes the hang (meaning what is leaving a handle open that windows

is having trouble with closing).

 

At which part of the shutdown process does it hang? (be specific in describing it in stages please).

[thetdshadow]

the windows shuting down screen comes up and stay-s there no viruses found

[SkullHockey3]

Before you wipe everything with a new OS install, I would suggest you do a System Restore, and restore you computer to a point in time before the issue started. May fixe the issue and save you the hassle of setting up a "new" computer again

[colonel_mortis]

It could potentially be the hard drive - if your whole system is freezing then they system could be trying to use a broken sector of the drive, but unable to and freezing. When it's shutting down, is there any moving parts, like the spinning aero icon? If it still moving after 2 minutes? If not, your system has crashed.