Is this normal for Amazon's customer service?

[pepporony]

I ordered 1 NZXT LED kit from Amazon. Then almost 2 weeks after the "Estimate Delivery Date", I haven't receive any package yet. I got a status "Look like your package was lost" and a button for "Where's my item?" so I hit that. 

 

Shortly after, I was contacted by Amazon CS said that he was sorry and he already issued a replacement order with no cost (okay.. that was fast) and will ship with a priority shipping.

 

4 or 5 days later, the supposedly lost package arrived. Therefore, I contacted him again and asked if I can cancel the replacement order and if I have to responsible for any return shipping cost.

 

He said that he can't cancel as it already shipped and the return cost would be too expensive and that I can keep both item and sell it, donate, or do whatever I want.

 

I didn't live in the States so I rarely use Amazon service. Never met any customer service like this though.

 

I know that the item was not expensive but yeah..

[ShadowCaptain]

Never had a problem like that

 

Are you ordering from Amazon US from another country or something? that could be the reason why there is a problem

 

I use Amazon almost weekly and my deliveries always arrived next day without fail (Prime) or at least when advertised if there is a delay

[Godlygamer23]

Imagine if they were two 980s. A geek can dream.

[MrSuperb]

From my experience customer service with amazon was always great.

[pepporony]

Never had a problem like that

 

Are you ordering from Amazon US from another country or something? that could be the reason why there is a problem

 

I use Amazon almost weekly and my deliveries always arrived next day without fail (Prime) or at least when advertised if there is a delay

Yep, from another country. When the package arrived in my country, it then changed to use my local logistic service. That's why there was a problem.....

 

 

Imagine if they were two 980s. A geek can dream.

That would be great but I imagined they would be like "RETURN OR I WILL CHARGE YOUR CARD AGAIN". 

 

Wait.. can they do that? I mean if I refused to return, can they charge my card?

[Spev]

I've always had AMAZING service though Amazon. If I can buy a product through them, I will. I'm ruling this as an unfortunate circumstance.

 

Edit: Oh ur in another country? Welp that could be an issue idk man.

[ShadowCaptain]

Yep, from another country. When the package arrived in my country, it then changed to use my local logistic service. That's why there was a problem.....

 

If thats the case I guess its not really Amazons fault

[pepporony]

Oh don't get me wrong. I intend to compliment their service. The package delay was one thing and I don't have issue with that but the fast issued of replacement, the decision that they let me keep both were awesome 

[projectmayhem]

Never had a single issue with Amazon.

Cool that they just gave you an extra product.

Now how many times would I have to order and return GTX 980s to get the same outcome as you? haha

[LRC350]

I have nothing but good things to say about Amazon been shopping there forever, plus their prime membership is worth it. For example I bought a catalytic converter for my car. About month and half later I bought it, I received a email for a refund. Turns out they lowered the price, they refunded me the difference without me asking or anything! I was happy coming out $50 bucks richer

[Thony]

That was super nice CS. +1 Amazon. I lpve this e-tailer because of variaty of products and high standard delivery. Items often come before estimated date. Had some items come next day even tho i didnt choose that option

[Briggsy]

they're not the cheapest, but that's awesome service.

[GhettoDetonator]

this happened to my friend but with ps3s

[mindmatter]

If there is something Amazon doesnt play around with  is customer service. 

Last week, I ordered some  tech stuff from amazon. When the Black Friday deals showed up, i tried to return one of things i got, but for some reason it said it was unreturnable. I contacted them and they tried to issue me a return label, but told me to keep the item and they refunded me what i paid.