My WD saga.

[JewishBacon]

several months ago a buddy of mine gave me an old small 64 GB WD Blue ssd.  after about a week it stopped getting recognized by my pc.  I set up a WD account (not a very user intuitive process, for me at least.) and applied for an RMA, my drive was still  under warranty.  I was not happy when I saw that I would have to pay for the shipping and not get reimbursed for it.  I then had to package this ssd like it was going to the moon. It had to be in an anti static bag, and 2 inches of bubble wrap or foam.  A few weeks after I mailed it I got an email,  it said that WD did not have a replacement drive at this time and they asked if they could refund me instead...but I didnt have the receipt so that was a no go.  I was waiting over a month for this drive and when it finally came it had the same serial number.  shockingly, it didnt work.  so I had to pay for another RMA.  This time it came back less than 3 weeks later with a different SN#.  It worked for about an hour. So This time I sent an ENRAGED email to WD and 24 hours later someone called me at work.  I told him to call me in 30 minutes when I got off.  An hour later he called and he told me I would have to do another RMA since I didnt have the receipt.   While I did say that he was doing fine , I told him that this was most unacceptable and I was VERY unhappy with WD's service. After several more phone calls with my  personal WD rep (whom I later found out was an L2 rep. not sure what that means though...), which he was at least 30 mins late to call me on every phone call, he got clearance for a replacement drive to be sent to me for free, without me having to send the other drive back first.  2 days later I tried to plug in my new drive. It was not recognized. I was so frustrated. I sent him an email telling him to call me on say, Wednesday at 6 my time. Thursday at 8 I got a call from him saying he was going to process my refund that he had just gotten clearance for, for $70 or $80, I don't recall.  I was supposed to get an email for me to accept this refund within the hour, it has been 3 days and I have not gotten an email yet, not once have I even received a customer satisfaction survey or anything.  Im still in the midst of this battle since October, but well see how it plays out.

 

Most of my computer parts work fine with the exception of these 3

 

1) The SSD mentioned in the above review

2)my 3 month old WD Blue HDD that has gotten louder than my 3 year old Samsung drive. 

3) my WD N900C router that seems to not allow me to access my cloud storage from my PC. 

 

Im not sure if I'll be purchasing a WD product any time soon. 

[connorpiper]

Hmm, everyone I know with the WD10EZEX has no issues. I find WD to be a good brand. Don't know about their SSDs though.

[JewishBacon]

Hmm, everyone I know with the WD10EZEX has no issues. I find WD to be a good brand. Don't know about their SSDs though.

Everyone says WD is a good brand, but only my NEW wd parts arent working. my 3 y/o ssd from OCZ and my Samsung drive are still chugging just fine. 

[Clyne]

I got a 320gb blue hdd that's in my old computer for a couple of years and still works.

[connorpiper]

Everyone says WD is a good brand, but only my NEW wd parts arent working. my 3 y/o ssd from OCZ and my Samsung drive are still chugging just fine. 

 

Hmm, just unlucky then. I have had good experiences with Hitachi also.

I have two WD10EZEXs, one is from release, and the other is from recently. Never had an issue. 

[Mooshi]

Hmm, everyone I know with the WD10EZEX has no issues. I find WD to be a good brand. Don't know about their SSDs though.

 

I've had that same HDD for my storage drive for several months now and it's been fine for me.

[NeatSquidYT]

RMA. Why did you go with a WD SSD? WD are great for HDDs, but not really that popular for their SSDs

[Archangel1994]

There are really only 2 SSD brands you want to be looking at. Samsung if you have a bit more money and Crucial if you have less money.

[JewishBacon]

I went with a WD ssd because it was given to me

[flibberdipper]

As a testament to WD, I'm still using my WD1200BB. Yes, an IDE drive. It's from 2006, it's been on for just over two years, and it has 25 reallocated sectors and it just keeps chugging on. I hate my WD Blue drive though.