What's your best customer service story?

[SpaghettiCarbonara]

As the title suggests, what's your best customer service story?

 

I posted this in Off Topic, so obviously it doesn't have to be tech-related customer service.

 

 

Here's mine:

 

I went to one of the local men's wear stores for a new shirt and some white shoes if they had any. I got a nice bone-coloured tailored shirt and they had some nice white dress/casual shoes on sale (80% off), but none in my size. The girl said she'll call up one of the other branches of the company and see if they can send a pair of 9's over. Came back a week or a few weeks later (can't remember) to get my new shoes and she mentioned she wasn't allowed to do what she did. Turns out since they were on sale, she wasn't allowed to sell me a pair that's been mailed over from another store for the same price as was first advertised. She basically sold them to me for that price anyway, which I'm pretty sure would have actually cost the company money and could have cost her her job. I still kind of feel bad for this to be completely honest. However, I'm definitely going back there when I need something they sell.

[Askew]

I've had a massage with a happy ending.

[H4X3R]

1) When i went to vietnam i bought a bronze statue (new, meaning made in the 2000s). I complain that there is something wrong with the left arm and they replace it with a bronze statue from the 1700-1800s o.0 (i got this verified)

 

2) I was about to sue a restaurant for not making a dish properly and they gave me my money back + 200 euros

[Fred Castellum]

Best customer service? uhhh..... EVGA sending me a GTX 460 after my 9800 GTX+ died(it has lifetime warranty)

 

I've had a massage with a happy ending.

Fucking Askew.... 

[Jade]

First one with Logitech, I had one of those cheapy mice for a laptop back with the larger stick-out wireless adapter things, it broke, and when I reached out to them about a potential replacement and they sent me a brand new mouse that used the micro adapter, basically a free upgrade.

 

Second; I had a Nexus 7 (2012 - 16GB, as when I bought it, there was only the 8GB and 16GB variants.) Bought the extended warranty from OfficeMax. Screen shattered somehow while in a bag and in my locker. Took it in with said warranty, they replaced it on the spot with a 32GB Nexus 7, since it had the same price as the 16GB. Note: Warranty was cheaper than it would be for the price difference from 16->32. tl;dr: "free" 16GB upgrade.

[luke_2bossly]

klipsch headphones...

[flibberdipper]

Dell.

 

There I said it.

[Altecice]

RMA'd my EVGA 680gtx classified (Reference) received a non-ref back.

[Syntaxvgm]

Dell.

 

There I said it.

Always terrible for me. BUT when I worked IT the company had a dell contract and it was FABULOUS. Could say I needed a power supply or something and it's there next day no questions asked, they took my word for it, and not overseas call center. 

[soarozz]

Surprisingly, Steam has always had exceptional customer service. I wanted my email changed and the program wouldn't change it for whatever reason, and within an hour I got a response from customer support.

Calling and waiting is overrated.