Posted July 30, 2014 Just bought a new laptop. it is an HP ENVY dv7. it is a higher end laptop and is extremely slow. it takes a long time and an ever longer time shutting down. it took 5-12 minuets for my previous shut down. The laptop is brand new and i have only had it for 2 days. any help? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Its a HP... the not helpful person in me would tell you to return it. The helpful person would tell you to check if its doing any updates? Intel I9-9900k (5Ghz) | Asus ROG Maximus XI Formula | Corsair Vengeance 16GB DDR4-4133mhz | ASUS ROG Strix 2080Ti | EVGA Supernova G2 1050w 80+Gold | Samsung 950 Pro M.2 (512GB) + (1TB) | Full EK custom water loop |IN-WIN S-Frame (No. 263/500) Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Author Its a HP... the not helpful person in me would tell you to return it. The helpful person would tell you to check if its doing any updates? Nope no updates. Even chrome is slow Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 What year's model? 2013? i5 4670k @ 4.2GHz (Coolermaster Hyper 212 Evo); ASrock Z87 EXTREME4; 8GB Kingston HyperX Beast DDR3 RAM @ 2133MHz; Asus DirectCU GTX 560; Super Flower Golden King 550 Platinum PSU;1TB Seagate Barracuda;Corsair 200r case. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 how many processes are running? "We will never make a 32-bit operating system." -- Bill Gates, 1989 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Which Envy model are we talking about exactly? Have you uninstalled all of the bloatware on your laptop? Maybe run Crystal Disk Info and see if the hard drive status is: okay or good, otherwise the hard drive might be faulty and causing this poor performance. Watch out, there might be ninjas out there Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Author What year's model? 2013? Yes i literally just bought it brand new Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 try this then take a screen shot with the snipping tool (it needs Admin privilages): http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx "We will never make a 32-bit operating system." -- Bill Gates, 1989 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Author Which Envy model are we talking about exactly? Have you uninstalled all of the bloatware on your laptop? Maybe run Crystal Disk Info and see if the hard drive status is: okay or good, otherwise the hard drive might be faulty and causing this poor performance. dv7 and yes pretty much all bloat ware is gone. The only program installed is start menu 8 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Yes i literally just bought it brand new Does safe mode work fine? i5 4670k @ 4.2GHz (Coolermaster Hyper 212 Evo); ASrock Z87 EXTREME4; 8GB Kingston HyperX Beast DDR3 RAM @ 2133MHz; Asus DirectCU GTX 560; Super Flower Golden King 550 Platinum PSU;1TB Seagate Barracuda;Corsair 200r case. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 It's entirely possible that you've run into some malware, despite the laptop being almost brand new. I'd scan it.If it's still running poorly, it could be running too hot.If it's running cool, I'd say to just return the thing. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 @[member=Im_Flick] Try running in safe mode.See if that fixes things.If that's the case,remove all non-Microsoft programs from Msconfig(the startup registry).See if that does the job.If not,then S.M.A.R.T. check your HDD/SSD with CrystalDiskInfo.Also, try to see if you have any corrupted Windows registries.(if you see that then reinstall Windows) Run some anti-malware programs. Is the laptop hot?Is it throtling? i5 4670k @ 4.2GHz (Coolermaster Hyper 212 Evo); ASrock Z87 EXTREME4; 8GB Kingston HyperX Beast DDR3 RAM @ 2133MHz; Asus DirectCU GTX 560; Super Flower Golden King 550 Platinum PSU;1TB Seagate Barracuda;Corsair 200r case. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 Author @[member=Im_Flick] Try running in safe mode.See if that fixes things.If that's the case,remove all non-Microsoft programs from Msconfig(the startup registry).See if that does the job.If not,then S.M.A.R.T. check your HDD/SSD with CrystalDiskInfo.Also, try to see if you have any corrupted Windows registries.(if you see that then reinstall Windows) Run some anti-malware programs. Is the laptop hot?Is it throtling? It doesn't throttle or get hot, currently 6 minuets into the restart, I restarted in safe mode and am still waiting... Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted July 30, 2014 But does it run Crysis? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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