New Laptop Speed Troubles

[Im_Flick]

Just bought a new laptop. it is an HP ENVY dv7. it is a higher end laptop and is extremely slow. it takes a long time and an ever longer time shutting down. it took 5-12 minuets for my previous shut down. The laptop is brand new and i have only had it for 2 days. any help?

[Altecice]

Its a HP... the not helpful person in me would tell you to return it.

The helpful person would tell you to check if its doing any updates?

[Im_Flick]

Its a HP... the not helpful person in me would tell you to return it.

The helpful person would tell you to check if its doing any updates?

Nope no updates. Even chrome is slow

[Nineshadow]

What year's model?

2013?

[zsanfusa]

how many processes are running?

[Simmytu]

Which Envy model are we talking about exactly?

Have you uninstalled all of the bloatware on your laptop? Maybe run Crystal Disk Info and see if the hard drive status is: okay or good, otherwise the hard drive might be faulty and causing this poor performance.

[Im_Flick]

What year's model?

2013?

Yes i literally just bought it brand new

[zsanfusa]

try this then take a screen shot with the snipping tool (it needs Admin privilages):  http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

[Im_Flick]

Which Envy model are we talking about exactly?

Have you uninstalled all of the bloatware on your laptop? Maybe run Crystal Disk Info and see if the hard drive status is: okay or good, otherwise the hard drive might be faulty and causing this poor performance.

dv7 and yes pretty much all bloat ware is gone. The only program installed is start menu 8

[Nineshadow]

Yes i literally just bought it brand new

Does safe mode work fine?

[Sinz]

It's entirely possible that you've run into some malware, despite the laptop being almost brand new. I'd scan it.
If it's still running poorly, it could be running too hot.
If it's running cool, I'd say to just return the thing.

[Nineshadow]

@[member=Im_Flick]

Try running in safe mode.See if that fixes things.If that's the case,remove all non-Microsoft programs from Msconfig(the startup registry).See if that does the job.If not,then S.M.A.R.T. check your HDD/SSD with CrystalDiskInfo.Also, try to see if you have any corrupted Windows registries.(if you see that then reinstall Windows)

 

Run some anti-malware programs.

Is the laptop hot?Is it throtling? 

[Im_Flick]

@[member=Im_Flick]

Try running in safe mode.See if that fixes things.If that's the case,remove all non-Microsoft programs from Msconfig(the startup registry).See if that does the job.If not,then S.M.A.R.T. check your HDD/SSD with CrystalDiskInfo.Also, try to see if you have any corrupted Windows registries.(if you see that then reinstall Windows)

 

Run some anti-malware programs.

Is the laptop hot?Is it throtling?

It doesn't throttle or get hot, currently 6 minuets into the restart, I restarted in safe mode and am still waiting...

[Santa_Dwarf]

But does it run Crysis?