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Laptop repair fraud - please help!

ilia_bro
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So my brother recently got his laptop fixed - his audio jack had something jammed in it which couldn't be removed without removing the jack. We gave the laptop to some mainstream laptop repair company (in New Zealand) and after we got it back, in 6 hours the laptop died. It powered on, but did not show anything on the display at all. We gave the laptop back to the repairers, thinking they could have broken it while repairing it, but they denied any wrong doing because they gave it back to us in working condition. They determined that the fault was in the GPU, but then changed their mind that it was a problem with the mobo (nothing specific) and charged us $300 to replace it (which we refused)

 

What I'm thinking: REPAIR FRAUD. Could it be possible that they overclocked and over volted the cpu or the gpu to something ridiculous that it just killed itself in 6 hours time, and if they did, is there a way to check the laptop of any overclocking records on the HDD? Any suggestions/recommendations would be appreciated, its a really frustrating matter. Thanks!

 

~ilia_bro

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sometimes things happen. Murphy's law.

Or the broke something on accident. Which they must be terrible if that's the case. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

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Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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Doesn't sound much like a repair company. :(

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They only thing you can oc on a laptop is the GPU... most likely they've broken the mb by "repairing" the audio jack

 

Also it'd be bad handling during the repair, they may have smashed GPU and/or CPU chips with the heatsink

this ^^

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It worked for a solid 6 hours, sounds like something else just broke.

|| Processor: AMD Ryzen 5 2600 || RAM: 32GB (4x8GB) Corsair DDR4 Vengance (3000) || Motherboard: ASUS Prime B450-Plus || Graphics Card: Gigabyte RTX2070 || Storage: 750GB SSD (2 Drives), 3TB HDD (2 Drives) || Case: NZXT H500 || Power Supply: be quiet! Pure Power 11 600W || 

 

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Sh*t happens.

 

I work in a repair company.

 

I've done basic virus removals where the Laptop has just died infront of me and never turned back on.

 

It could have been their fault, but you'd need to prove it.

 

If you take it apart and look for signs of damage (pcb scratches, not plugged in connections etc) then you can have more of a case with them.

LGA775 Overclocking Guide - LGA771 to LGA 775 mod - Rigs in spoiler - Subzero Overclocker - HWBOT - Sandybridge-E Frequency WR Holder

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call consumer affairs, see if they have any advice.  (assuming you have that over there).

Grammar and spelling is not indicative of intelligence/knowledge.  Not having the same opinion does not always mean lack of understanding.  

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Hard to say what might have caused that, sometimes the motherboard just dies, or the CPU, it feels odd though that this happens just after you repaired it. Did the laptop heat up while you were using it?

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