ISP issues... I think?

[jpmercier]

Hello!

Newcomer here, I'm looking for guidance on internet issues...
For a month now, the internet will go down to 0mb/s on all devices for about 5s, then return to full speed.

I have called the ISP a lot, we have replaced the modem, problem persists.
They see nothing wrong in the settings.

The only solution they offer is to upgrade our modem Home Hub 4000/Giga Hub and increase our monthly payment by 7cad.

I feel like that's not the issue, I'm even using ethernet on my pc and I have these micro-outages

Any help/comments?

[Tetras]

A few things to consider:

- Bad ethernet/wireless drivers, though that would not impact all devices.

- Switching between 2.4 Ghz and 5 Ghz wifi (or better: disabling 5 entirely).

- Bad ethernet controller, like the highly problematic: Intel i225v.

- Certain types of traffic or malfunctioning device(s) that are causing the connection to reset.

- The connection from the cable to the house (e.g. bad socket), or the cable external to the house.

 

 

I would look at the event viewer to see what it says (if anything) about the disconnections, which might help you isolate the problem.

[jpmercier]

2 minutes ago, Tetras said:

A few things to consider:

- Bad ethernet/wireless drivers, though that would not impact all devices.

- Switching between 2.4 Ghz and 5 Ghz wifi (or better: disabling 5 entirely).

- Bad ethernet controller, like the highly problematic: Intel i225v.

- Certain types of traffic or malfunctioning device(s) that are causing the connection to reset.

- The connection from the cable to the house (e.g. bad socket), or the cable external to the house.

 

 

I would look at the event viewer to see what it says (if anything) about the disconnections, which might help you isolate the problem.

Got 4 instances of the "Intel(R) Wi-Fi 6E AX211 160MHz : Has determined that the network adapter is not functioning properly." would it point to a port problem? 

[OddOod]

5 minutes ago, jpmercier said:

Got 4 instances of the "Intel(R) Wi-Fi 6E AX211 160MHz : Has determined that the network adapter is not functioning properly." would it point to a port problem? 

Yeah, that looks like either a bugged driver or a dying interface.
Though it *could* be that your modem/router/wifi combo box is overheating. I actually had a similar problem even when I separated those three functions and it wasn't solved until I strapped a 120mm fan to the side of the modem and just blasted it with fresh air. Solved all my problems

Do you have the option to own your own modem? 

[Tetras]

10 minutes ago, jpmercier said:

Got 4 instances of the "Intel(R) Wi-Fi 6E AX211 160MHz : Has determined that the network adapter is not functioning properly." would it point to a port problem? 

Do the timestamps of those instances match the disconnections? 

[jpmercier]

Just now, OddOod said:

Yeah, that looks like either a bugged driver or a dying interface.
Though it *could* be that your modem/router/wifi combo box is overheating. I actually had a similar problem even when I separated those three functions and it wasn't solved until I strapped a 120mm fan to the side of the modem and just blasted it with fresh air. Solved all my problems

Do you have the option to own your own modem? 

The overheating could be a thing... I kinda expected it to not be an issue but that would be really easy fix so I'll look into ventilation

 

"Yeah, that looks like either a bugged driver or a dying interface."

But like the network goes down right? like I imagine that I can't view the network's issues from event viewer?

"Do you have the option to own your own modem?"
Not with Bell afaik

[jpmercier]

Just now, Tetras said:

Do the timestamps of those instances match the disconnections? 

no, also would be a lot more entries than this

[TVwazhere]

21 minutes ago, jpmercier said:

I have called the ISP a lot, we have replaced the modem, problem persists.
They see nothing wrong in the settings.

Do you have a separate router, or is it an all in one unit (modem, router and access point [WI-FI])

[OddOod]

1 minute ago, jpmercier said:

no, also would be a lot more entries than this

Yeah, I think I was wrong on the interface thing. 
The combo box is dying. Either just being overloaded, or it's having an actual hardware fault. It's the ISP's property so they should be on the hook for replacing it, and free of cost. If they aren't willing to do that or not for free, ask if you can use your own equipment (often cheaper in the long run and almost always a better user experience

[jpmercier]

Just now, TVwazhere said:

Do you have a separate router, or is it an all in one unit (modem, router and access point [WI-FI])

I do have a seperate router, the setup goes from:

Modem (Home Hub 3000) -> A random medium price D-Link router -> My PC
2 ethernet cables in this ofc ^
 

You experience outages even when using the wifi provided by the Modem 

[jpmercier]

1 minute ago, OddOod said:

Yeah, I think I was wrong on the interface thing. 
The combo box is dying. Either just being overloaded, or it's having an actual hardware fault. It's the ISP's property so they should be on the hook for replacing it, and free of cost. If they aren't willing to do that or not for free, ask if you can use your own equipment (often cheaper in the long run and almost always a better user experience

okay, I see, would you have any recs for good modems? (i'm not knowledgeable at all in this ;-; )

[TVwazhere]

13 minutes ago, jpmercier said:

I do have a seperate router, the setup goes from:

Modem (Home Hub 3000) -> A random medium price D-Link router -> My PC
2 ethernet cables in this ofc ^
 

You experience outages even when using the wifi provided by the Modem 

You shouldnt need the router in the middle then, as your Modem does all three jobs for you. 

If you need more Ethernet ports than the provided modem has, you should get an Unmanaged switch to add more ethernet ports for your devices. 

[ToboRobot]

Is the Home Hub on a UPS?

I'd try to troubleshoot the Home Hub on it's own without any third party routers. 
 

[Lurick]

1 hour ago, jpmercier said:

okay, I see, would you have any recs for good modems? (i'm not knowledgeable at all in this ;-; )

This is a Fiber ONT as well,, you're not replacing it with anything off the shelf. Your best bet is to troubleshoot the device alone and see if you have issues. If so maybe have Bell check the fiber line and go from there although I doubt it there is the small possibility of issues with the fiber that aren't enough to cause the link to go down fully.