My pc won't shutdown....Help

[tslammer99]

So I have recently put together a computer for my sister, but after putting it together it wont shutdown :wacko: . I don't know what is wrong. I didn't put a new installation of windows 7 ulti. I mirrored her old HDD, would that be the problem? 

 

The spec are this new pc are the following;

 

CPU: i7 4770K at 3.9GHz ( Not OC yet)

CPU Cooler: Corsair H100i running Push/Pull Config with Noctuas

Thermal Paste: Noctua NT-H1

Mobo: MSI Z87-G45 Gaming

RAM: Corsair Dominator Platinum 16GB DDR3 1600

Video Cards: SLI 780Ti x2

Power Supply: OCZ 850 Watts

Case: 800D

 

 

[ForsakenLive]

not going for a clean install is always a problem

[MisterZero]

So I have recently put together a computer for my sister, but after putting it together it wont shutdown :wacko: . I don't know what is wrong. I didn't put a new installation of windows 7 ulti. I mirrored her old HDD, would that be the problem? 

 

The spec are this new pc are the following;

 

CPU: i7 4770K at 3.9GHz ( Not OC yet)

CPU Cooler: Corsair H100i running Push/Pull Config with Noctuas

Thermal Paste: Noctua NT-H1

Mobo: MSI Z87-G45 Gaming

RAM: Corsair Dominator Platinum 16GB DDR3 1600

Video Cards: SLI 780Ti x2

Power Supply: OCZ 850 Watts

Case: 800D

 

I had an issue where my computer would bluescreen at every startup because of using an old installation with a new/different motherboard, try a clean install.

 

Hope this helps

[milo526]

Try running 

 

shutdown -s

 

from the command promt.

(windows key + R and than type cmd and hit enter)

[HannahLewis]

try the on/off switch 

 

 

but seriously does it go into standby or anything or is there nothing happening at all?

[darkspeedy26]

you could pull the powerplug out if really nothing works, but i don't really recommend this.

[Thx And Bye]

Am i right, that Windows shuts down without a problem, but the computer still stays powered on?

If so:

 

Unplug every external Hardware and try again. (use the power button to shutdown)

If it works, plug in only one Device at a time and try again.

 

Install the newest drivers for your hardware (e.g. USB, chipset, Audio)

Deinstall every unnecessary "tuning" Software.

 

Try (as already mentioned) a clean install of windows.

Some old driver may not work with the new hardware or interfere with others.

Using an old Windows Installation ist not always a problem, i already swapped a HardDrive from an Intel based notebook to a fully AMD powered one. (without problems since 1 year)

[tslammer99]

Thanks for replying, so I have installed the latest drivers and everything, and when I do the cmd from prompt windows says it's shutting down, but what it does is, just restart. And I am back to square one again. When I tried it about a minute ago, it turned off the monitor and the lights, but the fans and everything else was still runnning. I will try a new installation and I will let you all know if that works. B)

[DarthSlater77]

go into the bios and se if fast boot is enabled if so disable it and se if that fixes the problem. if that dosent fix it try flashing the bios with the latest version and loading the optimised defaults. there is a place in the bios that controls what the comuter does on the hardware levle when the power is turned off. somthing my be set weird and it reboots every time after turnig off. this is a useful featere on servers for when the power goes out. when the power comes back on so do the servers.

[tslammer99]

Sorry it took sometime to have all the correct software installed and a fresh copy of windows 7 ult installed. I am still experiecing the same issued. I updated the bios. Should I change the board to something like a SABERTOOTH Z87, GA-Z97X GAMING G1 WIFI-BK, MSI Z97 XPOWER AC, Asus Z97-DELUXE (NFC & WLC), or MSI Z97 GAMING 9 AC. Please let me know.

[DarthSlater77]

i know im late posting this. i would keep trying to fix it before buying a new mobo. if the mobo is shot the system usualy wolnt boot or has major stablity issues whyle running. if this is a mobo problem it will be a first for me. what i want you to try is turn the computer off with the psu switch and then back on. or plug and unplug. without pussing the power buttom what hapens when you do this. if the system imedeatly turns on when you aply power it is probably a bios isue but i know you have update your bios.    i dont know why im thinking this but check your front pannel controls. maby ther is somthing wrong with how your power switch and reset switch are hooked up.

[Tsuki]

 i dont know why im thinking this but check your front pannel controls. maby ther is somthing wrong with how your power switch and reset switch are hooked up.

 

i would be tempted to think this too, but if its also happening when he trys "shutdown -s", then it couldnt be, could it? unless multiple issues

course i'd also be tempted to think C:windows/system32/shutdown.exe is misnamed, but that cant be it as he tried a fresh install.

 

only reason flipping the switch on the psu wouldnt work is with a faulty psu, so that shouldn't be it.

 

the only thing i can think of that would affect a software shutdown both before and AFTER a fresh install is a bios issue.

[rheyL]

try running the whole rig outside of the case,

assemble them without the case first..

also try running at single hardware, single ram/gpu

 

also, always remember that if you have new hardware like this(newly built rig) FRESH installation of OS is required

 

good luck

[DarthSlater77]

i would be tempted to think this too, but if its also happening when he trys "shutdown -s", then it couldnt be, could it? unless multiple issues

course i'd also be tempted to think C:windows/system32/shutdown.exe is misnamed, but that cant be it as he tried a fresh install.

only reason flipping the switch on the psu wouldnt work is with a faulty psu, so that shouldn't be it.

the only thing i can think of that would affect a software shutdown both before and AFTER a fresh install is a bios issue.

[Norwegiantweaker]

blow it up

[DarthSlater77]

The bios are seprate from one another. The os tells the hardware to turn off but once the kernal, what runs in the background of the os, has stoped its the firmware's job to finish up with phycaly turning off the hardare. With a fresh install of win the lycklyhood of the os being the cause of the problem is verry unlyckly. This leaves us with a hardware firmware problem. The system will boot and run sucesfuly sothe hardware is most lyckly in good working order. This leaves us with a setting isue that is probably in the bios its just a matter of hunting it down.

[tslammer99]

So I didn't replace the mobo, I installed windows 8.1 and now works like a charm. No issues or nothing thank you so much Darthslater77 and everyone else for all your help on this.