Girlfriend has had popping and buzzing noise since she got the pc

[Ice_Queen_Kallen222]

Hi my girlfriend kelly has been having this issue with her windows 11 cyber power gaming pc when she plays games that are higher in graphics load she is getting this popping and buzzing issue it also effects her mouse and lag of her pc we have tried with installing and updating graphics drivers we have re ran wires in the back of the pc nothing seems to work it sucks because there are alot of games we avoid just because of this issue LTT forums can you help so we can play the games we miss

 

 

 

• Windows 11 Home operating system

  Brings back the Start menu from Windows 7 and introduces new features, such as the Edge web browser that lets you mark up web pages on your screen.

• Ryzen 7

  Imagine, design, and create without boundaries. The powerful AMD Ryzen™ 7 processor features machine intelligence that anticipates your needs. Discover true responsiveness with 8 cores and 16 threads for the ultimate performance.

• 16GB system memory for intense multitasking and gaming

  Reams of high-bandwidth DDR4 RAM to smoothly run your graphics-heavy PC games and video-editing applications, as well as numerous programs and browser tabs at the same time.

• 1TB hard drive and 500GB solid-state drive (SSD) for a blend of storage space and speed

  The hard drive provides ample storage, while the SSD delivers faster start-up times and data access.

• NVIDIA GeForce RTX 2060 graphics

  Backed by 6GB GDDR6 dedicated video memory, this fast, advanced GPU will fuel your games.

• Eight USB ports maximize high-speed devices

  Its USB 3.0 ports are backward compatible with USB 2.0 devices at 2.0 speeds.

• Wireless and wired network connectivity

  Built-in high-speed wireless LAN connects to your network on the 802.11ac Wi-Fi standard. The Gigabit Ethernet LAN port plugs into wired 10/100/1000 networks.

• Additional ports

  HDMI output for a high-definition monitor or HDTV. Two DisplayPort outputs. Microphone jack. Headphone jack. PS/2 port.

• This computer does not include a built-in DVD/CD drive.

• AMD, AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc.

• Processor Model

   
  AMD Ryzen 7 5000 Series
• Storage Type
  HDD, SSD
• Total Storage Capacity
  1500 gigabytes
• System Memory (RAM)

   
  16 gigabytes
• Graphics Type

   
  Dedicated
• Graphics

   
  NVIDIA GeForce RTX 2060

 

General

• Product Name
  Gamer Master Gaming Desktop - AMD Ryzen 7 5700G - 16GB Memory - NVIDIA GeForce RTX 2060 - 1TB HDD + 500GB SSD
• Brand
  CyberPowerPC
• Model Number
  GMA5400BSTV3
• Year of Release
  2021

 

Processor

• Processor Brand
  AMD
• Processor Model

   
  AMD Ryzen 7 5000 Series
• Processor Model Number
  5700G

 

Storage

• Storage Type
  HDD, SSD
• Total Storage Capacity
  1500 gigabytes
• Solid State Drive Capacity

   
  500 gigabytes
• Hard Drive Capacity

   
  1000 gigabytes
• Solid State Drive Interface

   
  NVMe
• Hard Drive Interface

   
  SATA
• Hard Drive RPM

   
  7200 revolutions per minute

 

Memory

• System Memory (RAM)

   
  16 gigabytes
• Type of Memory (RAM)

   
  DDR4 SDRAM
• System Memory RAM Speed

   
  3000 megahertz
• Number Of Memory Slots
  4
• System Memory RAM Expandable To

   
  128 gigabytes

 

Graphics

• Graphics Type

   
  Dedicated
• GPU Brand
  NVIDIA
• Graphics

   
  NVIDIA GeForce RTX 2060
• Advanced Graphics Rendering Technique(s)

   
  DLSS (Deep Learning Super Sampling), Ray tracing

 

Compatibility

• Operating System

   
  Windows 11 Home
• Operating System Architecture

   
  64-bit

 

Connectivity

• Number of HDMI Outputs (Total)
  1
• Number of DisplayPort Outputs (Total)
  2
• Number of USB Ports (Total)
  8
• Wireless Connectivity

   
  Wi-Fi
• Ethernet Card

   
  10/100/1000
• Number Of Ethernet Ports
  1
• Network Connectivity

   
  None

 

Power

• Power Supply Maximum Wattage
  600 watts

 

Expansion

• Number Of Internal 2.5" Bays
  2
• Number Of Internal 3.5" Bays
  2

 

Features

• Media Card Reader

   
  No
• Customizable Case Lighting
  Yes
• Audio Technology
  7.1-channel surround

 

Dimensions

• Product Height

   
  16.9 inches
• Product Width

   
  8.5 inches
• Product Depth

   
  18.5 inches
• Product Weight

   
  34 pounds

 

Certifications & Listings

• ENERGY STAR Certified

   
  No
• EPEAT Qualified

   
  No

 

Included

• Optical Drive Type

   
  None
• Keyboard Included
  Yes
• Mouse Included
  Yes

 

Warranty

• Manufacturer's Warranty - Parts
  1 year
• Manufacturer's Warranty - Labor
  1 year

 

Other

• UPC
  811842074773
  
  
  Here is the link from best buy when she bought it in 2021
  
  
  Best Buy: CyberPowerPC Gamer Master Gaming Desktop AMD Ryzen 7 5700G 16GB Memory NVIDIA GeForce RTX 2060 1TB HDD + 500GB SSD White GMA5400BSTV3
•  

[Ice_Queen_Kallen222]

example: ark survival evolved no buzzing and popping but age of empires 4 it dose no matter what

[pzspah]

Try limiting the fps to whatever screen hz she has. Sometimes in less demanding games it creates audio interference that theres a bazillion fps produced.

 

I wish I was kidding.

[Ice_Queen_Kallen222]

9 minutes ago, pzspah said:

Try limiting the fps to whatever screen hz she has. Sometimes in less demanding games it creates audio interference that theres a bazillion fps produced.

 

I wish I was kidding.

she has tried limiting the fps inside age of empires 4 and it is still doing it im using age of empires 4 as the testing game because its the worst one of all the games

[Godlygamer23]

1 hour ago, Ice_Queen_Kallen222 said:

she has tried limiting the fps inside age of empires 4 and it is still doing it im using age of empires 4 as the testing game because its the worst one of all the games

Does it occur on every game, or just some?

[Ice_Queen_Kallen222]

6 minutes ago, Godlygamer23 said:

Does it occur on every game, or just some?

some of the games it happens on age of empires 4 ,lost ark,halo master chief collection,ark sometimes but not all the time she says,to stop it as a temp fix but comes back a few min later she would turn on mono audio and turn it back off again if she left it on she would still have to turn it off in a few mins to fix it again  

[Ice_Queen_Kallen222]

12 minutes ago, Godlygamer23 said:

Does it occur on every game, or just some?

gpu accelerated rendering in web views on steam would cause it to but she has since unchecked it 

 

[Godlygamer23]

2 hours ago, Ice_Queen_Kallen222 said:

gpu accelerated rendering in web views on steam would cause it to but she has since unchecked it 

How long have you guys had this PC for?

[Ice_Queen_Kallen222]

48 minutes ago, Godlygamer23 said:

How long have you guys had this PC for?

nov 2021

[HenrySalayne]

8 hours ago, Ice_Queen_Kallen222 said:

Hi my girlfriend kelly has been having this issue with her windows 11 cyber power gaming pc when she plays games that are higher in graphics load she is getting this popping and buzzing issue it also effects her mouse and lag of her pc we have tried with installing and updating graphics drivers we have re ran wires in the back of the pc nothing seems to work it sucks because there are alot of games we avoid just because of this issue LTT forums can you help so we can play the games we miss

This sounds* like a DPC latency problem.

 

 

*) I will see myself out for this joke

[Cocococo]

It's a really dumb solution but have you tried plugging in a USB DAC or something? Audio connections in a PC getting buzzing under stress is fairly common and a cheap dac (Apple dongle is the best cheap recommendation out there) is the best way to diagnose the problem

[Godlygamer23]

9 hours ago, Ice_Queen_Kallen222 said:

nov 2021

Did it always do this?

[Ice_Queen_Kallen222]

On 1/6/2024 at 4:03 AM, Cocococo said:

It's a really dumb solution but have you tried plugging in a USB DAC or something? Audio connections in a PC getting buzzing under stress is fairly common and a cheap dac (Apple dongle is the best cheap recommendation out there) is the best way to diagnose the problem

no usb dac

[Ice_Queen_Kallen222]

On 1/6/2024 at 10:25 AM, Godlygamer23 said:

Did it always do this?

yes since day one right out the package 

 

[Ice_Queen_Kallen222]

she hasnt even added new ram to it or anything its lagit like it just came out the box

[saintlouisbagels]

So how are you outputting sound? I don't think I've seen it mentioned anywhere in the thread.

 

Internal monitor speakers?

Desktop speakers via 3.5mm jack?

Desktop speakers via USB ?

 

I'm going to give a similar suggestion and say that you should try out a budget DAC to see if you can fix the issue.

Apple's USB-C to 3.5mm adapter is $9 and worth trying. It's even available on Amazon Prime if you prefer that over driving to a store.

From there, run a 3.5mm cable to the monitor's Line In port, or run a 3.5mm cable from the desktop speakers to adapter.

 

I think it would be easier troubleshooting if you simply offloaded the sound to an external soundcard (like the Apple dongle) so that we can completely and confidently rule it out as a possible issue.

[HenrySalayne]

10 hours ago, Ice_Queen_Kallen222 said:

yes since day one right out the package

There has been a problem with stuttering caused by the fTPM on AMD platforms.

Or as mentioned before it might be a DPC latency issue, caused by drivers or some software.

Searching for these two terms should give you enough information to start troubleshooting.

 

Since the entire PC is stuttering, I would rule out an audio device issue.

 

Edit: https://www.amd.com/en/support/kb/faq/pa-410

 

[Ice_Queen_Kallen222]

On 1/8/2024 at 12:37 AM, saintlouisbagels said:

So how are you outputting sound? I don't think I've seen it mentioned anywhere in the thread.

 

Internal monitor speakers?

Desktop speakers via 3.5mm jack?

Desktop speakers via USB ?

 

I'm going to give a similar suggestion and say that you should try out a budget DAC to see if you can fix the issue.

Apple's USB-C to 3.5mm adapter is $9 and worth trying. It's even available on Amazon Prime if you prefer that over driving to a store.

From there, run a 3.5mm cable to the monitor's Line In port, or run a 3.5mm cable from the desktop speakers to adapter.

 

I think it would be easier troubleshooting if you simply offloaded the sound to an external soundcard (like the Apple dongle) so that we can completely and confidently rule it out as a possible issue.

she has it plugged into a blue yeti microphone even when she dose not use this method of getting the audio to her headset it still makes her game freeze and mouse is unresponsive 

sorry for late reply

[Ice_Queen_Kallen222]

Im just going to tell her to take it back into best buy for geek squad she needed to do that a wile ago idk why shes suffered