Multiple PCs crashing under load

[Pihagi]

The issue:
Both my old and new PC crash while gaming/under load. No blue screen or freezing, just *poof* complete shutdown. Sometimes after 15-30 minutes, sometimes longer. After it restarted I can immediately start gaming again till it crashes again after some time...
So because both systems experience the same exact same issue I would assume the PCs are not the issue? Temps are low on the new system so overheating seems unlikely. (below the parts of my new PC)
I've tried different outlets in my apartment and different power cables but no success.
Could the issue be my apartment's electrical installation? I don't know where else to look... Would a UPS be a solution?

What are your thoughts?

 

-Lian Li O11 Dynamic EVO ATX Mid Tower Case
-AMD RYZEN 7 7800X3D PROCESSOR 4.2 GHZ
-MSI RTX 4080 16GB VENTUS 3X OC NVIDIA GeForce RTX 4080 GDDR6X
-NZXT Kraken 360 - RGB - Black
-Asus Prime X670-P
-Kingston 32GB DDR5 6000Mhz (2x16GB)
-be quiet! Light Wings PWM 56 CFM 140 mm Fans 3-Pack + NZXT F120 RGB Core 3-pack
-Samsung 990 Pro 1TB M.2
-Corsair RM1000e

 

Location: Europe, Belgium

[problemsolver]

44 minutes ago, Pihagi said:

The issue:
Both my old and new PC crash while gaming/under load. No blue screen or freezing, just *poof* complete shutdown. Sometimes after 15-30 minutes, sometimes longer. After it restarted I can immediately start gaming again till it crashes again after some time...
So because both systems experience the same exact same issue I would assume the PCs are not the issue? Temps are low on the new system so overheating seems unlikely. (below the parts of my new PC)
I've tried different outlets in my apartment and different power cables but no success.
Could the issue be my apartment's electrical installation? I don't know where else to look... Would a UPS be a solution?

What are your thoughts?

 

-Lian Li O11 Dynamic EVO ATX Mid Tower Case
-AMD RYZEN 7 7800X3D PROCESSOR 4.2 GHZ
-MSI RTX 4080 16GB VENTUS 3X OC NVIDIA GeForce RTX 4080 GDDR6X
-NZXT Kraken 360 - RGB - Black
-Asus Prime X670-P
-Kingston 32GB DDR5 6000Mhz (2x16GB)
-be quiet! Light Wings PWM 56 CFM 140 mm Fans 3-Pack + NZXT F120 RGB Core 3-pack
-Samsung 990 Pro 1TB M.2
-Corsair RM1000e

 

Location: Europe, Belgium

1. Were you using the same operating system drive from both? If so, did you re-install the OS when you moved to the new computer?
2. Assuming it was a Windows OS, did Event Viewer log anything at the time of the power failures?
3. Did you re-use any parts in the new PC?
4. Do you have any peripherals that you re-used on the new PC? i.e. keyboards, mice, cameras, mics, etc.

[Pihagi]

1 hour ago, problemsolver said:

1. Were you using the same operating system drive from both? If so, did you re-install the OS when you moved to the new computer?
2. Assuming it was a Windows OS, did Event Viewer log anything at the time of the power failures?
3. Did you re-use any parts in the new PC?
4. Do you have any peripherals that you re-used on the new PC? i.e. keyboards, mice, cameras, mics, etc.

1. Yes, Windows on both systems. Fresh Windows install done by the company who built the PC.

2. I notice this event;

-Event ID 41:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Is there a particular event I should be looking for?

3. New PC is all new parts.

4. I am using the same keyboard, mouse and monitor with the new PC.

[problemsolver]

1 hour ago, Pihagi said:

1. Yes, Windows on both systems. Fresh Windows install done by the company who built the PC.

Does the company do a stability check/burn-in test?  If it passed all their checks, and you haven't changed anything, it seems like it would have to either be a peripheral you have connected that causes a short or something (keyboard wires chewed on by a pet for example) or it's the power in the apartment I guess.

 

If they don't do any tests for some crazy reason before selling it, then I guess you can try removing everything but the mouse and see if it still crashes and try each peripheral one at a time.  (or borrow some from someone else and see if they work or do the same thing).

[Bjoolz]

1 hour ago, Pihagi said:

2. I notice this event;

-Event ID 41:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost

This just means that it did not shut down correctly, you get this any time you don't use the shutdown feature in Windows. 

3 hours ago, Pihagi said:

I've tried different outlets in my apartment and different power cables but no success.

Were they on different breakers? 

 

Also, power should be good in Belgium. Of course you could have a landlord or other contractor cutting corners during construction, but in general the laws should require good electrical. And power delivery externally should be stable as well. In reference to the UPS.

 

 

[Pihagi]

27 minutes ago, problemsolver said:

Does the company do a stability check/burn-in test?  If it passed all their checks, and you haven't changed anything, it seems like it would have to either be a peripheral you have connected that causes a short or something (keyboard wires chewed on by a pet for example) or it's the power in the apartment I guess.

 

If they don't do any tests for some crazy reason before selling it, then I guess you can try removing everything but the mouse and see if it still crashes and try each peripheral one at a time.  (or borrow some from someone else and see if they work or do the same thing).

They've told me they stress tested and I assume with Heaven Benchmark (as it's still installed on the PC). I will look into testing a different monitor/keyboard, tho I would be surprised they would be causing it since I can use the PC for browsing, streaming content without an issue.

27 minutes ago, Bjoolz said:

This just means that it did not shut down correctly, you get this any time you don't use the shutdown feature in Windows. 

Were they on different breakers? 

 

Also, power should be good in Belgium. Of course you could have a landlord or other contractor cutting corners during construction, but in general the laws should require good electrical. And power delivery externally should be stable as well. In reference to the UPS.

 

 

Yes, I tried 3 outlets from the same breaker and 1 from another one. The building was renovated and it seems some corners were cut, but I would also be surprised that being the issue. All the other electronics in the house work fine.

 

I should also add that in the past I did not have this problem. On my old PC this problem started some months ago, but back then I assumed the thing was just old and in need of replacing/cleaning.

[Bjoolz]

2 hours ago, Pihagi said:

The building was renovated and it seems some corners were cut, but I would also be surprised that being the issue. All the other electronics in the house work fine.

PCs can be quite finnicky with the stability of the voltage delivery compared to other devices. I sometimes get small flickers of the light and the PC just shuts down, the TV doesn't even blink. 

[problemsolver]

4 hours ago, Pihagi said:

They've told me they stress tested and I assume with Heaven Benchmark (as it's still installed on the PC). I will look into testing a different monitor/keyboard, tho I would be surprised they would be causing it since I can use the PC for browsing, streaming content without an issue.

Yes, I tried 3 outlets from the same breaker and 1 from another one. The building was renovated and it seems some corners were cut, but I would also be surprised that being the issue. All the other electronics in the house work fine.

 

I should also add that in the past I did not have this problem. On my old PC this problem started some months ago, but back then I assumed the thing was just old and in need of replacing/cleaning.

Good to know!  You could definitely try an UPS, if someone has one you could borrow, that might be ideal to troubleshoot.  It does sound like it's power-related.  I'm assuming the Heaven Benchmark works fine unless the whole PC shuts down.

[Pihagi]

I will try what you guys suggested and will get back to you with the results.

 

[Pihagi]

Small update:

 

I have now tested it with a UPS and different monitor/keyboard and nothing changed.

 

Further I also did some benchmarking with cinebench, 3mark time spy and heaven but none of them caused a crash. So it only seems to crash while gaming now. I've tried 3 different games and they all crash after 15-30 mins.

I guess the issue could be the motherboard, RAM or psu. Maybe even the card?

 

So I've decided to just bring the pc back in to have them troubleshoot it further.