Problems resetting Thinkpad and trying to keep active licenses

[KentCShit]

Hi!

I need to reset a Lenovo Thinkpad E590 laptop but need to keep the Windows 10 Pro key and the factory pre installed genuine Office 2019 applications. 

If I correctly understood the Windows part shouldn’t be a problem because it is virtually activated and bound to the motherboard. I am still looking for a way to deal with the Office part. 
 

Another problem is that I cannot seem to reset the PC. I don’t have the option when accessing the troubleshooting menu, and using the Reset PC in the control panel prompt for me to restart and use a iso CD. Also when using F11 on start to access recovery mode, the text « Launching recovery mode » appears but it just continue to boot normally. I also can’t seem to find any Novo buttons anywhere on the chassis. 
 

If you can help, let me know!

 

Thanks in advance

[BlueChinchillaEatingDorito]

2 hours ago, KentCShit said:

Hi!

I need to reset a Lenovo Thinkpad E590 laptop but need to keep the Windows 10 Pro key and the factory pre installed genuine Office 2019 applications. 

If I correctly understood the Windows part shouldn’t be a problem because it is virtually activated and bound to the motherboard. I am still looking for a way to deal with the Office part. 
 

Another problem is that I cannot seem to reset the PC. I don’t have the option when accessing the troubleshooting menu, and using the Reset PC in the control panel prompt for me to restart and use a iso CD. Also when using F11 on start to access recovery mode, the text « Launching recovery mode » appears but it just continue to boot normally. I also can’t seem to find any Novo buttons anywhere on the chassis. 
 

If you can help, let me know!

 

Thanks in advance

Windows 10 should be no problem. It'll be activated once the machine connects to the internet. The Office 2019 license is a different story. Do you still have the actual key for Office or are you using Office 365? 

[KentCShit]

3 minutes ago, BlueChinchillaEatingDorito said:

Windows 10 should be no problem. It'll be activated once the machine connects to the internet. The Office 2019 license is a different story. Do you still have the actual key for Office or are you using Office 365? 

Neither, from what I can tell, it never was connected to a Microsoft account. It was pre installed by the OEM

 

Edit: I did found a 20 characters long Product ID by opening one of the Office suite app, and going to file>account (forgive the French interface, the first one is product ID and the second one says session ID) This product code seems to be the same across all of the apps in the suite. 
 

Thanks for your help!

[BlueChinchillaEatingDorito]

6 minutes ago, KentCShit said:

Neither, from what I can tell, it never was connected to a Microsoft account. It was pre installed by the OEM

 

Edit: I did found a 20 characters long Product ID by opening one of the Office suite app, and going to file>account (forgive the French interface, the first one is product ID and the second one says session ID) This product code seems to be the same across all of the apps in the suite. 
 

Thanks for your help!

Go to your Microsoft Account and see if you can see your Office 2019 product tied to your Microsoft account if you have one. 

 

https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

[KentCShit]

1 hour ago, BlueChinchillaEatingDorito said:

Go to your Microsoft Account and see if you can see your Office 2019 product tied to your Microsoft account if you have one. 

 

https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

The suite was never linked to an account and I didn’t purchased a license as it came on the laptop. It still seems to be fully activated and not a trial version but since Microsoft now uses an account to replace the product key since 2016 (as my understanding of the forum posts I have read) it is tricky to understand how this particular case works