Issue with internal I/O card

[jaysea123]

Hello, I am new to pc building so please bear with me. I bought an internal I/O card to use my front panel USB-C port and also to connect a Wifi/Bluetooth card. I have installed the card and it appears to be receiving power, but neither USB-C port or the Wifi card work. I am not sure if there is something I need to do in BIOS or update drivers. Here is the exact card I bought. https://www.amazon.com/dp/B09GKLN7RT?ref=ppx_yo2ov_dt_b_product_details&th=1

[Blue4130]

15 minutes ago, jaysea123 said:

Hello, I am new to pc building so please bear with me. I bought an internal I/O card to use my front panel USB-C port and also to connect a Wifi/Bluetooth card. I have installed the card and it appears to be receiving power, but neither USB-C port or the Wifi card work. I am not sure if there is something I need to do in BIOS or update drivers. Here is the exact card I bought. https://www.amazon.com/dp/B09GKLN7RT?ref=ppx_yo2ov_dt_b_product_details&th=1

Does it show up in Device Manager?

[Godlygamer23]

I was reading the reviews for the product to see if anyone reported anything...The first one I read had a similar problem to what you report. Does Windows Update show anything at all?(make sure you specifically check for any updates that you can).

[jaysea123]

16 minutes ago, Blue4130 said:

Does it show up in Device Manager?

Yes

[jaysea123]

13 minutes ago, Godlygamer23 said:

I was reading the reviews for the product to see if anyone reported anything...The first one I read had a similar problem to what you report. Does Windows Update show anything at all?(make sure you specifically check for any updates that you can).

I saw that review as well, tried the windows update, did not work for me.

[manikyath]

2 minutes ago, jaysea123 said:

Yes

what does device manager say about it? does it have a propper driver loadeed?

 

also, you dont see USB 3.x cards that dont need additional power very often - perhaps this thing just has horrid power delivery, and the usb devices conk out as soon as they try to initialize. 

[Godlygamer23]

5 minutes ago, jaysea123 said:

I saw that review as well, tried the windows update, did not work for me.

Your card uses the Fresco Logic 1100 chipset. I found drivers from Fresco online: https://support.frescologic.com/portal/en/kb/articles/usb

Edited January 30, 2023 by Godlygamer23

[jaysea123]

 

4 minutes ago, Godlygamer23 said:

Your card uses the Fresco Logic 1100 chipset. I found drivers from Fresco online: https://support.frescologic.com/portal/en/kb/articles/usb

I tried this as well, did not appear to work.

 

[jaysea123]

5 minutes ago, manikyath said:

what does device manager say about it? does it have a propper driver loadeed?

 

also, you dont see USB 3.x cards that dont need additional power very often - perhaps this thing just has horrid power delivery, and the usb devices conk out as soon as they try to initialize. 

It says that there is a Windows driver that was used for the card. Would something like 1 usb c port and a wifi card consume enough power to cause the card to not work?

[manikyath]

9 hours ago, jaysea123 said:

It says that there is a Windows driver that was used for the card. Would something like 1 usb c port and a wifi card consume enough power to cause the card to not work?

there's so many factors there that i couldnt tell you.

 

perhaps try with just a USB stick or something, and see if that works.