MSI z-370 a pro can't run RAM over 2133MHz

[ketchupOnWaffles]

Hello everyone,

so i have a had this problem for a while and was wondering if anyone can help with this.

i got this motherboard as a hand me down from work since we upgraded. i put an i7 9700f in it and 2x8GB 3000MHz sticks of ram.

ever since i got it, it works great, except that the motherboard does not run at any frequencies other than 2166MHz.

i have tried with XMP on and off, i have tried switching the ram slots, the ram i am using was in a ryzen system before and was running at even higher speeds than advertised. (also i know the DRAM is from different manufacturers, but it comes from g. skill, and as i said, were running fine together as a kit in another system)

i have tried every frequency between 2166 and 3000mhz and i cannot get it to work, every time it gets a long black screen then tells me the OC has failed. at this point i am out of ideas, does anyone have any?
PS: cpu-z screenshots below:

thank you all in advance

 

[Robchil]

enable XMP and instead of having speed on auto set it to 3000mhz doesn't work? 

[ketchupOnWaffles]

51 minutes ago, Robchil said:

enable XMP and instead of having speed on auto set it to 3000mhz doesn't work? 

as i said before, with and without XMP, on all possible frequencies, doesn't work

[CommanderAlex]

1 hour ago, ketchupOnWaffles said:

at this point i am out of ideas, does anyone have any?

Update the motherboard BIOS. 

[ketchupOnWaffles]

10 hours ago, CommanderAlex said:

Update the motherboard BIOS. 

Already done, same behaviour on previous and latest bios

[heatonpkmassive]

Increase RAM voltage to 1.35v and retry. That's a safe voltage.