Anyone else been waiting over 1-2 years for your EVE / DOUGH Spectrum monitor?

[docmars]

I ordered my EVE Spectrum QHD 144Hz back in March 2021 and still haven't received it, nor have I received any new delivery timelines since early this year, where it was supposed to be delivered back in April 2022.

 

Order cancellations are starting to build up, with refund requests taking upwards of 90 days for many folks, and tons of games being played by support staff mishandling the refund process. Their community managers aren't able to provide any timelines for producing and delivering orders, despite the tech shortages easing up significantly this year, evidenced by a surge in availability of many different products that were previously scarce.

 

I really wanted this company to succeed, and it appears their monitors are being well received (1, 2), but their management and production/delivery is a hot mess right now. Rtings.com discovered that EVE / DOUGH employees were creating new accounts to manipulate vote counts in their product suggestion poll so it would get reviewed sooner, and are considering a total ban of the brand on their site if more abuse is discovered.

 

Last, starting at $650-799 (without a stand), their pricing is outrageous compared to what the competition has to offer today. In 2020 / 2021 when they opened orders up, they had the advantage with USB-C display + 100W charging, a built-in KVM, etc.; but now, displays like the Gigabyte M27Q / M32Q offer comparable specs like USB-C w/ charging (albeit lower wattage), KVM, and high refresh rates, plus they don't charge extra for a basic stand. I realize the Spectrum line-up does offer several superior features, but at quite a premium. It all depends on what you're looking for, and in 2022, they're even less differentiated as competitors catch up.

 

Is anyone else in the same boat? I'm so disappointed.

[Shimejii]

This is why you dont pre-order stuff, especially from a company like this. Time and time again people fall for this stuff, its a classic bait to get as much as they can, say oops we missed deadlines, try to hide as much money as possible, then start "shipping" some products out to make it look like they are doing something to try getting more money. 

 

I  understand that what they were doing at the time was unique and such, but there are just so many glaring red flags for a company like that.

[Andrewtst]

Learn a lesson. In future don't preorder from brand new company. 

 

I think this company is scam especially in a short period can change name.

[docmars]

I'm not sure it's fair to say it's a total scam, but it's certainly borderline. I have a friend who received his display within a few short months after ordering his. His model was different from mine (he got the 4K), and overall, he seems to be enjoying it a lot. They're putting the RnD in, and delivering a fair bit, but as a new company, very dysfunctional it appears.

 

Regardless, I certainly learned my lesson. I requested my refund today and am waiting to see what they do. Hopefully I don't end up ignored like everyone else, but it's very likely. If I don't see anything within 20 days, I'm going to file a claim with my CC company.

[Andrewtst]

1 minute ago, docmars said:

I'm not sure it's fair to say it's a total scam, but it's certainly borderline. I have a friend who received his display within a few short months after ordering his. His model was different from mine (he got the 4K), and overall, he seems to be enjoying it a lot. They're putting the RnD in, and delivering a fair bit, but as a new company, very dysfunctional it appears.

 

Regardless, I certainly learned my lesson. I requested my refund today and am waiting to see what they do. Hopefully I don't end up ignored like everyone else, but it's very likely. If I don't see anything within 20 days, I'm going to file a claim with my CC company.

Some company is scam by providing the product to few earlier buyer, but later on they will stop delivery it. 

 

I pray and wish for you getting the product you purchase ASAP.

[dizmo]

It is. It also wasn't the first time they did something like this. Always do your research if you're going to order something well in advance of it's readiness.

I wouldn't have touched this product with a 1000 foot pole, based on the company's history alone.

 

As for the product itself? If you can, file a charge back with your credit card. You've waited long enough.

 

Welcome to the forum.

[docmars]

6 minutes ago, dizmo said:

As for the product itself? If you can, file a charge back with your credit card. You've waited long enough.

 

Welcome to the forum.

Not a bad idea in any case.

 

Also, thanks! I'm shocked it took me this long to create an account after several years of watching Linus' channels.

[dizmo]

22 minutes ago, docmars said:

Not a bad idea in any case.

 

Also, thanks! I'm shocked it took me this long to create an account after several years of watching Linus' channels.

I'd definitely look into it sooner than later. There's time limitations for chargebacks.

 

Haha, yeah, honestly the forum is way better than the videos

[Stahlmann]

There is no reason to take the risk with Eve / Dough. There are plenty of 1440p 144Hz monitors that are just as good or better while also being cheaper and coming from a reputable brand.

[Doobeedoo]

I wanted to get their 240Hz back in start, because the idea with monitor is great. Though yeah, it's going quite slow, others started offering the specs, they still didn't went retail and all. I bailed because by the time it would even come tech will progress. 

If they ever deliver this properly and go retail and future OLED potential display would be nice.