Are capacitors supposed to crackle? Please help new GPU from newegg.

[soloredis420]

I think my GPU was damaged in shipping from newegg, this does not sound like coil whine as I heard it before and this is different. There is a crackle buzzing popping sound coming from the back of my graphics card, I narrowed it down by using a tube and putting my ear to it. The graphics card is brand new, and has not been overclocked ect. Its an MSI rtx 3080 TI gaming trio 12G. The noise is specifically coming from that little square on the back of the GPU. One of the little black capacitors looks like its raised up higher than the other. 

 

[mmk]

Capacitors are not supposed to 'crackle'.  If you are sure it is the cap, then I would start thinking of doing an RMA., especially if it was originally already damaged in shipping.  Did you take any pics of the damage?

[soloredis420]

2 minutes ago, mmk said:

Capacitors are not supposed to 'crackle'.  If you are sure it is the cap, then I would start thinking of doing an RMA., especially if it was originally already damaged in shipping.  Did you take any pics of the damage?

I still have 15 days return period left but newegg is fighting me tooth and nail claiming they did not ship it poorly. Only proof they did ship it poorly is,  I have is my unboxing video where the air bags were put on the top in the box but not on the bottom. like whyy new egg. I never will be shopping with them again, its like they purposely screw their customers. 

[IkeaGnome]

2 minutes ago, soloredis420 said:

I still have 15 days return period left but newegg is fighting me tooth and nail claiming they did not ship it poorly. Only proof they did ship it poorly is,  I have is my unboxing video where the air bags were put on the top in the box but not on the bottom. like whyy new egg. I never will be shopping with them again, its like they purposely screw their customers. 

That would be a manufacturer’s defect. Not shipping. If it got handled poorly enough to try to break solder off a capacitor to the point it looks raised you wouldn’t have been able to recognize the box when it showed up. 

[emosun]

1 minute ago, soloredis420 said:

I still have 15 days return period left but newegg is fighting me tooth and nail claiming they did not ship it poorly. Only proof they did ship it poorly is,  I have is my unboxing video where the air bags were put on the top in the box but not on the bottom. like whyy new egg. I never will be shopping with them again, its like they purposely screw their customers. 

You do understand that the airbags being on the bottom of the box would only be different provided the box never turned onto any of the other 5 sides of the box during shipping? Thats more than likely why newegg is perplexed at the reasoning.

That being said. A surface mount capacitor will have little to do with shipping. The surface mount capacitor more than likely wouldn't even be damaged if you dropped the cards box from an airplane.

You can still return the card regardless and exchange it for one that doesn't make noise but drop the whole shipping complaint.

[soloredis420]

5 minutes ago, emosun said:

You do understand that the airbags being on the bottom of the box would only be different provided the box never turned onto any of the other 5 sides of the box during shipping? Thats more than likely why newegg is perplexed at the reasoning.

That being said. A surface mount capacitor will have little to do with shipping. The surface mount capacitor more than likely wouldn't even be damaged if you dropped the cards box from an airplane.

You can still return the card regardless and exchange it for one that doesn't make noise but drop the whole shipping complaint.

Well that's good to know, is it possible a faulty PSU can transfer noise over there? I used a tube to listen but I was reading on some other forums it could. I have an 850 watt gold certified corsair modular. Thinking about swapping it since best buy lets you return stuff just to test. Would that be worth it? 

[emosun]

5 minutes ago, soloredis420 said:

Well that's good to know, is it possible a faulty PSU can transfer noise over there? I used a tube to listen but I was reading on some other forums it could. I have an 850 watt gold certified corsair modular. Thinking about swapping it since best buy lets you return stuff just to test. Would that be worth it? 

what you have could be considered coil whine which is basically just components making noise under load.

I'll say right now , there is no such thing as a diagnostic workflow for coil whine. Anything causes it. So much so that even your houses electricity can cause a totally different build to make noise as well. You can try a new card or psu just dont expect it to work.

[Lord Nicoll]

I've had graphics card make those noises before, usually only under extreme loads, consider trying to take a video or recording the sound so you could show us, it might be normal but I wouldn't think so.