Jump to content

Any 3D game freezes and crashes past the loading screen in newly built PC [RTX 2060; Ryzen 5 5500]

Update 8/13/2022

Brought my pc today to a technician, turns out my GPU is defective. They swapped GPUs with theirs and installed my GPU on their pc. Games and furmark ran fine with their GPU on my pc, but their games and furmark kept crashing on their pc with my GPU. Best recommendation they gave was to get the GPU's PCB checked by a specialized technician or buy a new one.
___________________________________________________________________________________________
My PC was built last 08/06/2022 all with brand new parts. Before this issue, I got to play 10+ hours of Elden Ring, play 12+ hours of Apex Legends, and even got to mod Minecraft to look like the trailer. 

Playing any 3D game after the loading screen finishes would result to the screen freezing and eventually the game crashing. I could still run the game and navigate the main menu or go past the title screen but when I try to load into the game world, the game would just freeze and and crash. I initially thought this was an issue with Elden Ring, but as it turns out it affected all 3D games installed on my PC. 

This issue happens only to 3D games but not to 2D pixel art games. The games where I tested/experienced this issue are the following:

  • Elden Ring - would load me into the game world, but would freeze and crash after a minute or two
  • Apex Legends - after clicking Continue, I am met with a white screen and the DXGI_ERROR_DEVICE_HUNG appears
  • Horizon Chase Turbo - game would freeze after clicking Press Any Key on the title screen
  • Minecraft - title screen would still load, but loading into a world would cause it to crash with exit code -1073740791

 

 

  • Vampire Survivors - able to start a game and kill a wave, no issues even when pausing/unpausing
  • Garden Story - able to watch intro cinematic and start a new game


Full PC Specs

  • OS: Win 10 64-bit
  • BIOS: American Megatrends International, LLC. F15, 07/29/2022*
  • CPU: AMD Ryzen 5 5500
  • MOBO: Gigabyte B550M DS3H AC
  • GPU: Gigabyte RTX 2060 6GB
  • PSU: MSI A650GF 80+ Gold
  • RAM: (16x2) 32gb Team Group Dark Za Alpha DDR4 3200
  • Storage Boot: Samsung 980 M.2 NVME SSD 500GB
  • Storage Gen: Samsung 870 QVO SATA SSD 1TB
     

Note:

  • All drivers updated to the latest versions as this is a newly built PC
  • No overclocking or undervolting done to GPU and/or CPU
  • Not using UPS or AVR 
  • Apps running on startup: IDM and Logitech Gaming Software (for my mouse)
  • CPU/GPU Temp (idle): 30-40 C 
  • CPU/GPU load (idle): <3% CPU, ~1% GPU
  • All NVIDIA Control Panel are set to default
  • "Automatically optimize newly added games" is checked in Geforce Experience


What I've tried so far, in chronological order:

  1. Set Shader Cache Size to "Unlimited" in NVIDIA Control Panel
  2. Turned on/off Hardware-accelerated GPU scheduling in Windows Graphics Settings
  3. Turned on/off Game Mode in Windows Games Settings
  4. Clean reinstall of NVIDIA Drivers via NVIDIA installer
  5. Uninstalled NVIDIA Broadcast (as it started causing errors on startup)
  6. Restored settings to Default in NVIDIA Control Panel
  7. Removed and plugged back in the HDMI cord of my monitor
  8. Updated my BIOS*
  9. Rolled back 1 version of NVIDIA GRD Drivers
  10. Switched from GRD to latest SD Drivers, with Clean install via NVIDIA installer
  11. Rolled back 1 version of Windows Update
  12. Re-installed the Windows Update I rolled back
  13. Reinstalled graphics drivers via DDU in Windows Safe Mode

Consulted my PC builder friends any possible solutions, they suggested I reseat my GPU and RAM then check. They also suggested to reinstall the OS if the first solution failed. I'm also planning to undervolt my GPU, as I'm thinking this may be an issue with the GPU and PSU. However, before I try any of these I would like to seek advise for next steps or help with diagnosing the issue. 

This is also in reference to a previous issue I had that was fixed by updating the BIOS. The issue stated above is sorta like what was left with the original issue. 

Link to comment
Share on other sites

Link to post
Share on other sites

@Trancendency

For starters, I'd think the 3600X would be a better choice, but apart from that, I'd suggest checking that board's QVL list for your RAM's SKU / part number. I found out the hard way after an irritating four months and twelve partial disassemblies that the RAM I chose for my 5900X was not on the list of approved RAM for my board, even though several other kits of the same timings, voltage and speed were. The board was sent off for diagnosis and returned, citing no issue was found.

 

Since then, one stick has flat failed to boot on another board and the remaining one is getting more and more stupid by the day. This never was a thing before, but I'll never build a machine or upgrade RAM without checking QVL lists for what's recommended again.

MODERATE TO SEVERE AUTISTIC, COMPLICATED WITH COVID FOG

 

Due to the above, I've likely revised posts <30 min old, and do not think as you do.

THINK BEFORE YOU REPLY!

Link to comment
Share on other sites

Link to post
Share on other sites

1 hour ago, An0maly_76 said:

@Trancendency

For starters, I'd think the 3600X would be a better choice, but apart from that, I'd suggest checking that board's QVL list for your RAM's SKU / part number. I found out the hard way after an irritating four months and twelve partial disassemblies that the RAM I chose for my 5900X was not on the list of approved RAM for my board, even though several other kits of the same timings, voltage and speed were. The board was sent off for diagnosis and returned, citing no issue was found.

 

Since then, one stick has flat failed to boot on another board and the remaining one is getting more and more stupid by the day. This never was a thing before, but I'll never build a machine or upgrade RAM without checking QVL lists for what's recommended again.

You're kinda right, my RAM's SKU is not in the motherboard's QVL. RAM's SKU = TDZAD432G3200HC16FDC01 which is not in the Cezanne QVL for my motherboard. However, Windows is still able to properly boot and at least according to Task Manager, the system is able to use both sticks properly. 

Link to comment
Share on other sites

Link to post
Share on other sites

38 minutes ago, Trancendency said:

You're kinda right, my RAM's SKU is not in the motherboard's QVL. RAM's SKU = TDZAD432G3200HC16FDC01 which is not in the Cezanne QVL for my motherboard. However, Windows is still able to properly boot and at least according to Task Manager, the system is able to use both sticks properly. 

Mine booted too.... 8-10 times out of 12. The other 1 or 2 times, I had a blank screen and the machine was failing to POST. It took awhile for the DRAM light to tell on it. Incidentally, in troubleshooting, my RAM tested fine, individually and tandem. Swapping RAM from another machine didn't change anything. But it just so happens the RAM that was swapped was THE SAME SKU (BL16G32C16U4B.16FE). So while all I really did was duplicate the same issue with the same RAM in the same board, Asus authorized an RMA.

 

The GPU and RAM have been in another machine for two weeks. This RAM isn't on the QVL for that machine's board, either. The machine displays a constant hourglass on one 16GB DIMM, and fails to POST with the second, solo or tandem. That same machine now has random audio and audio/video cutouts, but only when gaming, not playing MP4s, which points to RAM issues rather than GPU.

 

That makes three boards that not one, but two kits of this RAM have caused issues with, two with B450s, one with a B550, across a 1700, 3600X and 5900X. In fact, I can't find BL16G32C16U4B.16FE on any QVL list anywhere. I initially accepted the school of thought that Ballistix were the best compatibility and stability for Ryzen, but that's not really so if the board doesn't like it.

 

Asus returned my board, noting they could not duplicate my issue. So I bought some Patriot Viper 4 Blackout Series (PVB432G320C6K), one of the SKUs on my board's QVL, and it's going back together soon, hopefully this weekend. I'm pretty sure that will be the end of my problems. The machine ran fine other than the random POST failures, even scored better than expected on Cinebench R23.

Edited by An0maly_76
Revised, more info

MODERATE TO SEVERE AUTISTIC, COMPLICATED WITH COVID FOG

 

Due to the above, I've likely revised posts <30 min old, and do not think as you do.

THINK BEFORE YOU REPLY!

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×