Motherboard doesn't recognize my new ssd

[TeddyWestside]

According to my Board Explorer on my bios all sata connector s are empty. The cables are all correctly In place and when I try to install windows 11 the drive does get recognized. However I can't boot up the ssd.

[mariushm]

A 2.5" SSD needs both sata cable (from motherboard) and sata power (from power supply)

 

M.2 SSDs can be either nvme (using pci-e lanes for communication)  or AHCI (using SATA)

 

Read the motherboard manual, some M.2 connectors only support nvme SSDs, others only SATA M.2 drives. 

 

Go in BIOS (press DEL or F2 at start) and go in the menu where you select boot order , devices that can boot from etc. 

Select your SSD there, or the entry which says "Windows"

[Pandur]

We need make and model of your motherboard and ssd, if the above does not fix your problem.

[TeddyWestside]

11 minutes ago, Pandur said:

We need make and model of your motherboard and ssd, if the above does not fix your problem.

B550 gaming super and safe samsung 870 evo

[TeddyWestside]

25 minutes ago, mariushm said:

A 2.5" SSD needs both sata cable (from motherboard) and sata power (from power supply)

 

M.2 SSDs can be either nvme (using pci-e lanes for communication)  or AHCI (using SATA)

 

Read the motherboard manual, some M.2 connectors only support nvme SSDs, others only SATA M.2 drives. 

 

Go in BIOS (press DEL or F2 at start) and go in the menu where you select boot order , devices that can boot from etc. 

Select your SSD there, or the entry which says "Windows"

When the boot order is SSD 1. It will still boot up to the bios

[Pandur]

If you have sata power to the ssd, and data cable between motherboard and ssd. And it does not show in the bios you most likely have a dead drive.

 

First I would test with other cables and a couple sata ports. If that changes nothing then your ssd is most likely dead.

[TeddyWestside]

5 minutes ago, Pandur said:

If you have sata power to the ssd, and data cable between motherboard and ssd. And it does not show in the bios you most likely have a dead drive.

 

First I would test with other cables and a couple sata ports. If that changes nothing then your ssd is most likely dead.

But it's weird that the windows installation recognized the driver.

[Pandur]

1 minute ago, TeddyWestside said:

But it's weird that the windows installation recognized the driver.

Apparently I missed that part. It should still show up in bios though, which is weird.

 

Make sure the sata controller is set to AHCI in bios. Uefi boot enabled, and compatibility mode disabled (sometimes called UEFI only mode). Secure boot enabled in Windows WHQL mode.

 

After a clean install of Windows it should say Windows Boot Loader as boot device in bios, not just sata 1. That means you have correctly installed Windows in UEFI mode.

[brob]

If device is not showing in the BIOS but is recognized in Windows, perhaps you are looking in the wrong place.

[TeddyWestside]

30 minutes ago, brob said:

If device is not showing in the BIOS but is recognized in Windows, perhaps you are looking in the wrong place.

Any ideas? ( to be clear. I can't properly install windows either. But the Windows 11 installation does recognize the ssd, )

[brob]

2 minutes ago, TeddyWestside said:

Any ideas? ( to be clear. I can't properly install windows either. But the Windows 11 installation does recognize the ssd, )

 

Google has no hits for a B550 Gaming Super motherboard. 

[TeddyWestside]

7 minutes ago, brob said:

 

Google has no hits for a B550 Gaming Super motherboard. 

Sorry, its the MSI MPG B550 GAMING PLUS

[brob]

Have you tried all the motherboard SATA ports?

[TeddyWestside]

7 hours ago, brob said:

Have you tried all the motherboard SATA ports?

Yes

[brob]

9 hours ago, TeddyWestside said:

When the boot order is SSD 1. It will still boot up to the bios

 

The bios is in a flash memory chip.

 

20 minutes ago, TeddyWestside said:

Yes

 

Have you hooked up another SATA drive to see if it shows in the BIOS?

[TeddyWestside]

On 5/26/2022 at 1:32 AM, brob said:

 

The bios is in a flash memory chip.

 

 

Have you hooked up another SATA drive to see if it shows in the BIOS?

Even tried a brand New ssd . Still can't install windows properly or does it get recognized in the bios

[brob]

13 minutes ago, TeddyWestside said:

Even tried a brand New ssd . Still can't install windows properly or does it get recognized in the bios

 

You tried another SSD with the same result? Did you use the same PSU cable?

[TeddyWestside]

1 hour ago, brob said:

 

You tried another SSD with the same result? Did you use the same PSU cable?

There are 2 x 3 sata power cables and I've used all of them. But if it was a power issue then the windows installation would detect it either right?

[brob]

1 minute ago, TeddyWestside said:

There are 2 x 3 sata power cables and I've used all of them. But if it was a power issue then the windows installation would detect it either right?

 

I'm ignoring the Windows installation behavior as it fails and doesn't add any real information.

 

I suspect the motherboard, is it new? Have you tried resetting the BIOS?

[TeddyWestside]

11 minutes ago, brob said:

 

I'm ignoring the Windows installation behavior as it fails and doesn't add any real information.

 

I suspect the motherboard, is it new? Have you tried resetting the BIOS?

We it means the the ssd gets powered right? And is connected? 

 

Yes my msi mpg b550 gaming super  is new! How can I reset it?

 

And would this downgrade my bios version since the out of the box version doesn't support my cpu. ( And don't have an extra around

[brob]

Consult the user manual for the procedure to reset the BIOS settings.

 

If that doesn't work, you might consider reflashing the BIOS. There are some caveats that should be considered before doing this. A search for "flash bios button MSI b550 gaming edge" should turn up at least one good video.

 

[TeddyWestside]

1 hour ago, brob said:

Consult the user manual for the procedure to reset the BIOS settings.

 

If that doesn't work, you might consider reflashing the BIOS. There are some caveats that should be considered before doing this. A search for "flash bios button MSI b550 gaming edge" should turn up at least one good video.

 

I did and sadly still the same!

[BiG StroOnZ]

28 minutes ago, TeddyWestside said:

I did and sadly still the same!

 

Have you tried updating the BIOS to the newest revision?

 

https://www.msi.com/Motherboard/MPG-B550-GAMING-PLUS/support#bios

 

There was an update released recently on 05/20. Worth a shot if you haven't done this already. Just confirm factually that this is indeed the motherboard you have before you update the BIOS.

[TeddyWestside]

On 5/27/2022 at 11:54 PM, BiG StroOnZ said:

 

Have you tried updating the BIOS to the newest revision?

 

https://www.msi.com/Motherboard/MPG-B550-GAMING-PLUS/support#bios

 

There was an update released recently on 05/20. Worth a shot if you haven't done this already. Just confirm factually that this is indeed the motherboard you have before you update the BIOS.

I tried it. Sadly the windows installation still reboots it self back to the windows setup. And with the installation usb drive it start the bios. 

 

When going to my storage tab in the bios. My ssd doesn't show up in the device list either.

[brob]

What is the BIOS version number? The picture doesn't show it.