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Does Gigabyte/Aorus even have a customer service department?

cleric_warlock
By cleric_warlock
in General Discussion
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Posted

I've been trying to get in touch with them to ask a pretty simple technical question (don't need an RMA thank god) and I've only ever been on hold with their automated phone system for hours at a time over multiple days. I also never get the call backs I request from them when I finally give up at the end of each holding session. I am I being trolled by a phone robot that's standing in for an entire service department?

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Posted

I only have experience from their EU support (under UK domain in 2013 when I made the question). Answer came in 3 days.

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Posted

I dealt with their Canada/US arm around... 2015-2016 I think and I had no issues, they were quite good with the response time and my RMA took about two weeks total. I know everyone has their own experiences, but compared to the multiple times I've dealt with Asus, the Gigabyte event was rather painless.

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