PC stutters right after turning it on or after a couple of minutes or not at all...

[qboIodp]

Basically, I've had this issue for a couple of months and I cannot figure what is causing it. What is happening is, after a couple of seconds of the pc being open or after a couple of minutes or hours, maybe not at all but many times during a week, the pc just randomly stutters 1-4 seconds (video and sound) and then it snaps right back... I have asked in other forums about this and I was informed that it was probably a software related issue so I formated windows and deleted all of the disks partitions (primary and secondary drives) and this issue still occurs. Can somebody help me? I start to worry that at some point the pc just won't even turn on!

[Frizz]

First guess is RAM or bad temps. Let's try and find out.

 

First off easy stuff, what happens when you do a CMOS clear?

What does event viewer -> system logs show around then?

Are you using the newest BIOS for this MB?

 

[qboIodp]

1 hour ago, Frizz said:

First guess is RAM or bad temps. Let's try and find out.

 

First off easy stuff, what happens when you do a CMOS clear?

What does event viewer -> system logs show around then?

Are you using the newest BIOS for this MB?

 

Ok, I'll try to do this tomorrow but for now I can answer that the temps (cpu) are around min=35 max 60ish and average around 50 or 55 smth like that. when I do a cmos clear I haven't actually checked what logs appear in event viewer, and yes, I am using the latest bios for the mobo (4021).

[qboIodp]

I have a question though. I recently Installed CCleaner and I saw that several of my drivers are actually out of date (Audio, Internet, AMD PSP Device and 2x AMD PCI). Could that have a part in my issue? 

[John Reactor]

10 minutes ago, qboIodp said:

Could that have a part in my issue? 

yes.

[gymleader]

You have this, very common issue right now. Nobody knows why.

Only fix is to disable fTPM in your BIOS.

 

 

[qboIodp]

wo which of these should I choose? diacreet and disabled?

[gymleader]

Advanced > Trusted Computing > Security Device Support (Disable)

 

as seen in this post here: 

 

The Advanced window you show don't need to be changed.

 

[qboIodp]

I actually did that and then the pin I had for windows couldn't be restored and it asked me to wait for more than 20 minutes so I shut it off. But then I saw in this thread that he updated the psp driver to 5.17.0.0 and I actually did that a day ago and I did not see any kind of stuttering so that could be it. Anyways, the problem is probably fixed (unless it isn't ), so thanks for all your help! I will be back to a couple of weeks

just to confirm that everything is ok.

[qboIodp]

So... bad news. After not happening for about a week, It just happened again. I still can't seem to figure out what is causing it.

[stage]

So you still don't have fTPM disabled in bios?? Sorry is not really clear from your last two posts.

[gymleader]

Just take the pin off first then disable ftpm. Then add a new pin once you log back in.

[qboIodp]

On 2/4/2022 at 6:40 PM, stage said:

So you still don't have fTPM disabled in bios??

On 2/4/2022 at 7:57 PM, gymleader said:

Just take the pin off first then disable ftpm. Then add a new pin once you log back in.

Well here's the thing, I disabled it in bios and when I tried to add a new pin it was loading with a "just a moment" message for about half an hour, then I just restarted the pc and it did the same thing. Once I enabled it back I thought I was good for about a week and now that... I'll disable it again and I will try to be more patient to add a new pin because I don't want to deal with it anymore...

[Edit] It worked perfectly and I set a new password, but... 2 hours later I got a bsod with the error "whea_uncorrectable_error"... Soo, I think I might turn that off. I don't know if the setting was at fault but still I'll enable it and I'll be writing back when and if the stutter happens again. Again, thanks for all your help!

[Frizz]

8 minutes ago, qboIodp said:

Well here's the thing, I disabled it in bios and when I tried to add a new pin it just was loading infinitely for about half an hour and then I just restarted and it did the same thing, once I enabled it back I thought I was good for about a week and now that... I'll disable it again and I will try to be more patient to add a new pin because I don't want to deal with it anymore...

 

Do you have bitlocker turned on? 
If not you shouldn't need a pin. Maybe I am missing something.

fTPM is mostly used for bitlocker 

[qboIodp]

1 hour ago, Frizz said:

Do you have bitlocker turned on?

No I haven't turned it on.

[qboIodp]

The stutter just happened again and I'm starting to suspect the gpu for that. I am actually lost... It can't be something else, right?! I don't know... the temps seem fine but still... Also, a couple of days ago when I was playing outlast 2 the pc just suddenly turned off. Like, literally turned off, no restarts no nothing. When I tried to turn it back on it wouldn't turn on. The gpu light that is always on (even when the pc is off) was on so the pc was for sure was getting power. I turned off the power supply and turned it back on and then I pressed the button for the pc to open and it did. Nothing else like that has happened since.

[Frizz]

1 hour ago, qboIodp said:

The stutter just happened again and I'm starting to suspect the gpu for that. I am actually lost... It can't be something else, right?! I don't know... the temps seem fine but still... Also, a couple of days ago when I was playing outlast 2 the pc just suddenly turned off. Like, literally turned off, no restarts no nothing. When I tried to turn it back on it wouldn't turn on. The gpu light that is always on (even when the pc is off) was on so the pc was for sure was getting power. I turned off the power supply and turned it back on and then I pressed the button for the pc to open and it did. Nothing else like that has happened since.

Sounds like a possible PSU failure or a short somewhere. Also the WHEA error means there is some hardware reporting an error on the bus. Try to look through event viewer-> windows logs -> system to see if it gives any idea as to where.

 

Hard to say exactly what is causing that. But best to shuffle and move parts around to verify. Do these steps one at a time and make sure to pull out the power cable beforehand

Move GPU to different PCIe slot.

Try M2 drive in another slot if able, or remove data drive and then shuffle the boot drive M2 around.

Remove RAM sticks one at a time.

etc etc until you see what stops the stutter

[qboIodp]

2 hours ago, Frizz said:

Sounds like a possible PSU failure or a short somewhere. Also the WHEA error means there is some hardware reporting an error on the bus. Try to look through event viewer-> windows logs -> system to see if it gives any idea as to where.

 

Hard to say exactly what is causing that. But best to shuffle and move parts around to verify. Do these steps one at a time and make sure to pull out the power cable beforehand

Move GPU to different PCIe slot.

Try M2 drive in another slot if able, or remove data drive and then shuffle the boot drive M2 around.

Remove RAM sticks one at a time.

etc etc until you see what stops the stutter

Yeah the only thing is that the stutter had stopped for like a week and it happened for a couple of times, then I resetted bios and it didn't appear for like a week again, but then the pc shut off while playing outlast 2 and before that I also had another bsof, and today, I had another instanse of stutter... Is there any other way to diagnose it maybe? I'll of course try to remove ram sticks and change pcie lanes for the gpu but not change the m2 slots cause they're both occupied. I run memtest 2 times with all the sticks on and there was no error... I am kinda freaking out right now!!

[gymleader]

You should open up hwinfo64 and make sure your voltage rails are reporting within spec while under load/gaming. If your 12v rail is below 11.8v or over 12.2v I'd start to question the PSU.

 

I'm also not a fan of all this custom cable stuff even if it is extensions. I'm no expert but it probably increases ripple.

[qboIodp]

9 hours ago, gymleader said:

You should open up hwinfo64 and make sure your voltage rails are reporting within spec while under load/gaming. If your 12v rail is below 11.8v or over 12.2v I'd start to question the PSU.

 

I'm also not a fan of all this custom cable stuff even if it is extensions. I'm no expert but it probably increases ripple.

I'll check the info for the psu and I'll also try removing the cables. The only question I have is, while I have this pc with these specs, a friend of mine also has similar specs and another friend of mine has a laptop with similar specs and still they both have this stutter. I don't know if that's something that has to do with amd but amd is suspicious...

[qboIodp]

So I believe these are the status of what I am supposed to look for. I am seeing them being safe, right? If the +12V, that's currently (without even running a game or any other program on the background) at 11.788 at minimum it isn't a bad indication, right?

 

[Edit:] I just opened most of my programs and it dropped to minimum 11.692

[Edit 2:] I am currently playing outlast 2 and it's being at 11.692, I believe that this is an issue?

[Edit 3:] It just dropped to 11.501, after playing for 2 minutes. I actually have no idea if that's something that's supposed to be happening!

 

[qboIodp]

13 hours ago, gymleader said:

 

 

I'm also not a fan of all this custom cable stuff even if it is extensions. I'm no expert but it probably increases ripple.

I removed the 24pin extension and tried playing the same game and It actually the lowest it got was 11.884 while the average was 12v something. I then plugged again the extension and made sure it was tight. Now it's the same as without it. Could it be possible that the 24pin extension wasn't plugged in correctly and that there was some kind of short happening?

(the screenshot is with the extension)

[qboIodp]

I just thought of something else. I have the pc and monitor plugged in a ups that is 1200VA. Could this be at fault maybe?

[Frizz]

1 hour ago, qboIodp said:

I just thought of something else. I have the pc and monitor plugged in a ups that is 1200VA. Could this be at fault maybe?

So a lot of good thoughts. But take it all one step at a time so you can easily verify the issue (I know how hard it is to not just try everything to fix it)

So if I heard right you essentially tried another PSU MB connector or took one off, and voltages stayed closer to 11.8 correct?

And then put back on and still ok?

If I read right I would get rid of any extension if you can live without it.

In general anything within .5 volts of 12v is ok. But before you removed that extension yeah it was reading a bit low. And your 5v was at 4.6 which is getting near low too. But it seems that also improved

 

I say try how you have it and keep an eye on voltages. If they stay near 12v great.

Then try it without using the UPS. If voltages report even better then yeah maybe bad UPS port or needs an upgrade or replaced entirely.

Again all we are doing is removing variables one at a time to find the issue

[qboIodp]

31 minutes ago, Frizz said:

So a lot of good thoughts. But take it all one step at a time so you can easily verify the issue (I know how hard it is to not just try everything to fix it)

So if I heard right you essentially tried another PSU MB connector or took one off, and voltages stayed closer to 11.8 correct?

And then put back on and still ok?

If I read right I would get rid of any extension if you can live without it.

In general anything within .5 volts of 12v is ok. But before you removed that extension yeah it was reading a bit low. And your 5v was at 4.6 which is getting near low too. But it seems that also improved

 

I say try how you have it and keep an eye on voltages. If they stay near 12v great.

Then try it without using the UPS. If voltages report even better then yeah maybe bad UPS port or needs an upgrade or replaced entirely.

Again all we are doing is removing variables one at a time to find the issue

So, in summary. For now, the pc as is (without removing any extension cables) I'll be just monitoring the voltages while I play or basically do anything, and if something is up again then I'll start switching and removing extensions (because I have 6pin and a 4+4pin EPS, 24pin, and 6pin gpu extensions from cablemod, and another from another company for the hdaudio header which as of writing this comment I realised that this could also be causing the problem, right? Could that be also a variable to what is happening to the pc? Should I remove it entirely just to see what'll happen, or is it not worth it. I don't know if the hdaudio header can cause a short.