Win 10 freezes randomly, but unfreezes when USB is plugged in.

[IanB_CA]

Hi,

 

I've built a brand new PC of all new components. I have this weird issue where both my bluetooth mouse and keyboard freeze randomly. But when I plug in anything USB everything start working again. So I can't really test whether this is a bluetooth issue or something else, as the moment I plug in a USB mouse, everthing works again. Same is with USB Thumbdrive, USB Logi Unifying dongle, anything thus far.

 

The issue seems to happen mainly when using any browser (but could be coincidence as my browser is always open, when I gamed on it for a while no freezing though), first I was using Edge, then Firefox - same problem. No error messages when fault occurs.

 

Operating system: Win 10 21H2 19044.1469 64bit - freshly installed

Processor: Ryzen 5600G

MB: Gigabyte B550 Aorus Elite AX V2 (BT + Wifi6) - Bios version F14

RAM: G-Skill Ripjaws 16GB (2x8GB) DDR4-3200

NVME: 1TD WD SN750 SE

SSD: Samsung 850 EVO 250 GB

Case: Fractal design - Define 7 Compact
 

Appreciate anyone help in how to diagnose.

 

Thanks.

Ian

 

[John Reactor]

Have you installed motherboad chipset drivers from manufacturer`s website or you just running on default windows drivers?

[IanB_CA]

I have installed the entire Gigabyte package for this MB from the Gigabyte website. All drivers seem to function correctly, or at least don’t seem to be broken in device manager.

[IanB_CA]

Does anyone have any ideas?

[IanB_CA]

I figured it out, this topic can be closed.

 

[liam.butters]

What was the fix?  I'm having the exact same issue and its driving me crazy....