GPU RMA

[Trippyginger]

I just recently bought a ASUS R9-280x and I had a pew problems with it artifacting. I spent $40 to send it off and do an RMA which I was okay with to an extent considering I would be final able to use the card in the way it should have came originally. But this did not happen, when I received the card back after about two weeks of it being gone it was not fixed. It actually came back in worse condition then when I had sent it off ( aritfacting and I sent it off with the box it came in). When I got it back over next to the power connectors it seemed to be sticky in an area about the size of a fifty cent piece. It also smelled of Ramen noodles which to me seemed like someone was eating lunch and not being careful. The motherboard toward the end of the card was also slightly bent, and it was sent back in a regular box with out a static resistant bag and one small roll of bubble wrap. The back of the mother board of the card was touching the back side of the cardboard box. Since the problem with the card artifacting is not fixed I have to send it out again which will cost another $40. Should I take ASUS to small claims court and attempt to get my $80 back from the money that was spent that should not have had to be spent?

[Cubit481]

i think that would be more time consuming and frustrating...dont u have a asus customer care or service centre in ur area...they will send it for u...its their job...

[ShadowCaptain]

I just recently bought a ASUS R9-280x and I had a pew problems with it artifacting. I spent $40 to send it off and do an RMA which I was okay with to an extent considering I would be final able to use the card in the way it should have came originally. But this did not happen, when I received the card back after about two weeks of it being gone it was not fixed. It actually came back in worse condition then when I had sent it off ( aritfacting and I sent it off with the box it came in). When I got it back over next to the power connectors it seemed to be sticky in an area about the size of a fifty cent piece. It also smelled of Ramen noodles which to me seemed like someone was eating lunch and not being careful. The motherboard toward the end of the card was also slightly bent, and it was sent back in a regular box with out a static resistant bag and one small roll of bubble wrap. The back of the mother board of the card was touching the back side of the cardboard box. Since the problem with the card artifacting is not fixed I have to send it out again which will cost another $40. Should I take ASUS to small claims court and attempt to get my $80 back from the money that was spent that should not have had to be spent?

Can you not just return it to the retailer you bought it from?

[Fred Castellum]

Sounds like too much trouble going to court for $80. I suggest you contact ASUS and act hella pissed. 

 

If you bought it off of newegg give it a horrid review it'll catch the eyes of the ASUS PR guy that looks through reviews there. Make sure your thorough and cover all points you want to get across. 

[dragosudeki]

Sounds like a really bad experience.... That sucks man.

[EpicGeekonFire]

I would go tot court for it. You can explain how it wasn't treated properly, wasn't fixed and smelled of noodles. A waste of $80 bucks. Hard earned money cannot go to a waste. 

[minimalist]

You're probably better off going on every social media outlet and telling your story. Asus Facebook, asus twitter, forums, etc.

[Fred Castellum]

You're probably better off going on every social media outlet and telling your story. Asus Facebook, asus twitter, forums, etc.

Yeah they'll want to fix your problem ASAP to get you to stop with the negative feedback. 

[EpicGeekonFire]

You're probably better off going on every social media outlet and telling your story. Asus Facebook, asus twitter, forums, etc.

I agree, I would help you spam it too

[One Who Craves Souls]

That's why I use EVGA.

[schwat]

I had the same artifacting problem with two separate ASUS cards. DCII 7970 artifacting like crazy even after downclocking to reference speeds. Returned it to frys & bought the ASUS Matrix Platinum r9 280x and same shit. Artifacting like crazy unless clocked 100MHz BELOW reference speeds. And that was their hand-picked top of the line 280x. Sent that one straight back to newegg.

 

Not sure if it's just a problem with the ASUS cards or what, but I heard horror stories about their RMA process so didn't even bother. 

 

Finally got an EVGA GTX 770 and liked it so much I bought a 2nd

 

Edit: This is what was happening with the 7970. Same story with the 280x

 

https://www.youtube.com/watch?v=_Twd-Ka-MqY

 

 

Double edit: http://www.newegg.com/Product/Product.aspx?Item=N82E16814121805

 

Just look at those reviews. 28% 1-star reviews. Jesus. Looks like EVERYONE had problems with that card not just me. 

[ForeseenVisionz]

That's why I use EVGA.

nope. ive heard my fair share of bad experiences from every company. shit happens, lifes a bitch and so is karma.

[One Who Craves Souls]

nope. ive heard my fair share of bad experiences from every company. shit happens, lifes a bitch and so is karma.

In my opinion the RMA process is still faster than Asus anyways, good reputation is a good reputation. Not necessarily saying Asus products are bad, I've used Asus MBs with 0 problems, but some of my friends don't like the whole RMA process with Asus. 

[ForeseenVisionz]

In my opinion the RMA process is still faster than Asus anyways, good reputation is a good reputation. Not necessarily saying Asus products are bad, I've used Asus MBs with 0 problems, but some of my friends don't like the whole RMA process with Asus. 

well ive never had to RMA anything and god please i never have to but i just hate the idea all together. 

[One Who Craves Souls]

well ive never had to RMA anything and god please i never have to but i just hate the idea all together. 

Yes, and just to clarify even more, I have never had any problems with any Asus products I've used in the past. It's just the RMA process I fear... just... in case.