Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Laptop shuts off/ Freezes on plugging in

I have a Lenovo Legion Y530 and I’ve had this problem for months where when the laptops plugged in it’ll go off either immediately or in a few minutes/hours (it’s random). The laptop works fine on battery

 

Key points:

  • After it shuts off, I cannot turn the laptop on again while it’s on power. Need to turn it on , on battery.
  • I usually connect it to an external monitor so when this incident occurs my laptop screen goes blank but my external remains on but it’s frozen. (Backlight of laptop screen remains on)
  •  A slight work around is to drain the battery for a while and then plug it in but even then it’s not a given that it’ll work after that
  • Fans and hard drive remain on when it does this.

 

I’ve included a video showing the issue (without anything plugged in. Just the adapter)

 


Things I’ve already tried:

Reinstalling all Graphics drivers

Trying different plug points (in different houses too!)

Reinstalling Windows

 

Thanks for any help in advance!

Link to comment
Share on other sites

Link to post
Share on other sites

I can see numlock staying on, are you sure its not just turning of the screen?

Can you check your advanced power settings?
Maybe try FN+the right key for screen wake up?
Do you have any remote desktop software like teamviewer installed?

 

Also are you using the right charger?


Also do not use a notebook charger like that.
First connect the mains side only THEN connect the notebook side.
If the charger is broken you will kill your notebook immediately, and if its not the inrush into the charger may lead to unexpected results in the end.
 

And it very much looks as if your monitor is just being turned off.

When i ask for more specs, don't expect me to know the answer!
I'm just helping YOU to help YOURSELF!
(The more info you give the easier it is for others to help you out!)

Not willing to capitulate to the ignorance of the masses!

Link to comment
Share on other sites

Link to post
Share on other sites

What do u mean by adapter in the last sentence? Also does this still happen when literally everything is unplugged?

 

What I want you to try is to use the windows store version of Spotify, play a song, plug in headphones, put on headphones, and then lock the computer. If the audio remains playing then you can continue to the next step. From here, log back into the computer and then plug in the power cord. Reply with what happened? I want to make sure that it isn't just shutting off the display input stream (power to the screen is still on hence the backlight).

 

 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 2TB Seagate Barracuda Compute, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

Link to comment
Share on other sites

Link to post
Share on other sites

1 hour ago, Nathanpete said:

What do u mean by adapter in the last sentence? Also does this still happen when literally everything is unplugged?

 

What I want you to try is to use the windows store version of Spotify, play a song, plug in headphones, put on headphones, and then lock the computer. If the audio remains playing then you can continue to the next step. From here, log back into the computer and then plug in the power cord. Reply with what happened? I want to make sure that it isn't just shutting off the display input stream (power to the screen is still on hence the backlight).

 

 

When I mean adapter I mean the power supply of the laptop. 
 

also I tried what you mentioned. Locked the laptop with win + L. Music continued.

 

I used the windows version of iTunes. My net was slow and couldn’t download spotify

 

anyways I’m very sure it not just the screen going off because like I mentioned : I have both my laptop screen and external monitor on. So when I’m gaming I usually have my laptop stats on the laptop monitor and gaming on the external.

 

When this issue occurs (sometimes it manifests after a while when gaming). My laptop screen goes off and my external monitor freezes. All audio stops (game and discord).

 

At this point I usually power the laptop down (holding the power button) and then try to power it back on. It does not even show a boot logo.

 

After this point I have to power it down again, unplug the power from the laptop and then boot it on battery power.

 

Even at this point if I connect the power back it’s gamble if the problem doesn’t occur. 90% of the time the problem occurs either immediately or after a few minutes

Link to comment
Share on other sites

Link to post
Share on other sites

2 hours ago, HanZie82 said:

I can see numlock staying on, are you sure its not just turning of the screen?

Can you check your advanced power settings?
Maybe try FN+the right key for screen wake up?
Do you have any remote desktop software like teamviewer installed?

 

Also are you using the right charger?


Also do not use a notebook charger like that.
First connect the mains side only THEN connect the notebook side.
If the charger is broken you will kill your notebook immediately, and if its not the inrush into the charger may lead to unexpected results in the end.
 

And it very much looks as if your monitor is just being turned off.

I do not have team viewer installed. Only OBS. I’m very sure it’s not just the screen going off because my external monitor as well freezes at this point. When I’m gaming all audio stops as well.

Link to comment
Share on other sites

Link to post
Share on other sites

1 hour ago, Nervous Potato said:

I do not have team viewer installed. Only OBS. I’m very sure it’s not just the screen going off because my external monitor as well freezes at this point. When I’m gaming all audio stops as well.

We had to make sure. As both are very different situations that require different means to solve. 😉

Are you able to measure temps? You said to have stats on secondary monitor (even tho notebook screen).
Does it get to hot maybe?

Are you able to test another adapter? Make sure the voltage is the same!
It might be the adapter is a bit old and cannot deliver the umpf the notebook needs and thus shuts off (in overcurrent protection)?

When i ask for more specs, don't expect me to know the answer!
I'm just helping YOU to help YOURSELF!
(The more info you give the easier it is for others to help you out!)

Not willing to capitulate to the ignorance of the masses!

Link to comment
Share on other sites

Link to post
Share on other sites

2 hours ago, HanZie82 said:

We had to make sure. As both are very different situations that require different means to solve. 😉

Are you able to measure temps? You said to have stats on secondary monitor (even tho notebook screen).
Does it get to hot maybe?

Are you able to test another adapter? Make sure the voltage is the same!
It might be the adapter is a bit old and cannot deliver the umpf the notebook needs and thus shuts off (in overcurrent protection)?

Umm temps have been odd. They used to be 95 degs C on the CPU and 70-75 C on the GPU (problem used still occur) but now I’m noticing the GPU go higher to 90 degs C as well.

 

Im unable to get my hands on another adapter. I’ll have to buy a new one which is a little expensive for me to buy right now.

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×