MemTest Memory error

[Natn]

Is my memory done for?
I get an error saying "MemTest has detected that your computer cannot accurately store data in RAM."

I get this error with completely stock bios.

SPECS:

5900x

ROG CROSSHAIR VIII HERO (WI-FI)


EDIT:
Took sticks out and tested 1 by 1 in same slot and one gets errors in memtest86 and the other doesn't.

Will be returning sticks, thanks everyone!

[DoctorNick]

8 minutes ago, Natn said:

Is my memory done for?
I get an error saying "MemTest has detected that your computer cannot accurately store data in RAM."

I get this error with completely stock bios.

SPECS:

5900x

ROG CROSSHAIR VIII HERO (WI-FI)

More specs. Memory speed. if on DOCP.. And so on

[Natn]

Just now, DoctorNick said:

Specs

What other specs do you need?

[DoctorNick]

Just now, Natn said:

What other specs do you need?

see change in comment

[Natn]

Just now, DoctorNick said:

see change in comment

Memory is Trident Z Neo 3600 CL16 (F4-3600C16D-32GTZNC)
I tested with complete stock bios and with DOCP on and still get the same errors.

[DoctorNick]

3 minutes ago, Natn said:

Memory is Trident Z Neo 3600 CL16 (F4-3600C16D-32GTZNC)
I tested with complete stock bios and with DOCP on and still get the same errors.

Is memory located in slot A2 + B2, if not, then thats your issue.

[WereCat]

Have you tried updating the BIOS? There has been many memory compatibility fixes. 

 

Also which Memtest did you use? 

[mariushm]

I'd suggest installing just one stick in the slot furthest away from cpu socket and booting from a usb stick with memtest  (either from memtest86.com or memtest.org ) - there's usb images you can download from there. 

Run the text until a full pass or until you get errors. 

If you get errors, try disabling DOCP, setting at standard 1.2v 2400 Mhz or 2666 Mhz and run test again. You want to make sure it's not "overclocking" related fault, stick not handling well the timings or voltage. 

If you still get errors, it's either the stick or the slot that's faulty.  Move the stick in the next slot (not the furthest away from the socket, the one next to it) - you want to test the memory stick in another slot but also on another channel  ... the slots are arranged like this on the board :  [cpu]-[channel 2, stick 2 ]-[channel 1, stick 2]-[ channel 2 stick 1 ]-[ channel 1 stick 1]  and run test again. 

If it's fine on the other channel , could be the slot is faulty or some bad contacts in the cpu socket (dirty cpu pins, broken pins, rare on Ryzen but more common on Intel sockets to have contacts bent causing memory issues ) - move the stick on second slot of one channel (though mobo bios may refuse to boot unless the stick is in certain slots, i guess you have to try and see)

 

If you still get errors the stick is bad, move on to next stick, and repeat the whole process. 

 

Faulty sticks ... tough luck, you have to RMA them or return them to store for warranty. 

 

 

[Natn]

5 minutes ago, mariushm said:

I'd suggest installing just one stick in the slot furthest away from cpu socket and booting from a usb stick with memtest  (either from memtest86.com or memtest.org ) - there's usb images you can download from there. 

Run the text until a full pass or until you get errors. 

If you get errors, try disabling DOCP, setting at standard 1.2v 2400 Mhz or 2666 Mhz and run test again. 

If you still get errors, it's either the stick or the slot that's faulty.  Move the stick in the next slot (not the furthest away from the socket, the one next to it) - you want to test the memory stick in another slot but also on another channel  ... the slots are arranged like this on the board :  [cpu]-[channel 2, stick 2 ]-[channel 1, stick 2]-[ channel 2 stick 1 ]-[ channel 1 stick 1]  and run test again. 

 

If you still get errors the stick is bad, move on to next stick. 

 

Faulty sticks ... tough luck, you have to RMA them or return them to store for warranty. 

 

 

Just ran a quick test with DOCP enabled, my cooler has to come off to move sticks around and I don't have time for that right now.

 

Results until first errors it was about 10-20 seconds into the test.

[Natn]

10 minutes ago, DoctorNick said:

Is memory located in slot A2 + B2, if not, then thats your issue.

Yes

7 minutes ago, WereCat said:

Have you tried updating the BIOS? There has been many memory compatibility fixes. 

 

Also which Memtest did you use? 

Yes, using latest BIOS 3801 errors were also on 3401 I upgraded just in case, sadly still get the error.