HELP: PC shuts off without warning while playing or benchmarking

[ToskaV4]

Well first my specs 

MOBO MPG x570 gaming edge

32 GB DDR4 G.Skill Trident Z Royal RAM 

1tb M.2 SSD 

Ryzen 7 3700x 

3060ti FE <---- and this used to crash with only certain games might me it as well.

850w power supple <---- might be it.

 

My PC was fine for the past month nothing wrong I played through RE8,Days Gone, and now I was playing Death Stranding and all the sudden my PC turned off,then on,turned off,and on Rapidly and then had no display so I took out the gpu re-seated it and got display and got BSOD (Blue Screen Of Death) that said "Your Device ran into a problem and needs to restart, we're just collecting some error info and then we'll restart for you" and it would try to restart and give me no display so I chose a trouble shoot restore point and no BSOD.  but now my PC turns off all the sudden when playing or running a benchmark and turns back on but with no display and default light configuration. All my Temps were fine GPU going as high as 73° maybe up to 76°

CPU not going above 58° I don't know I'm confused and I ordered a 1000w psu to see if that's the case and I'm going to test out a buddy's gpu to see if that's also the case, But any thoughts is greatly appreciated!!

[Eighjan]

1 minute ago, ToskaV4 said:

Well first my specs 

MOBO MPG x570 gaming edge

32 GB DDR4 G.Skill Trident Z Royal RAM 

1tb M.2 SSD 

Ryzen 7 3700x 

3060ti FE <---- and this used to crash with only certain games might me it as well.

850w power supple <---- might be it.

 

My PC was fine for the past month nothing wrong I played through RE8,Days Gone, and now I was playing Death Stranding and all the sudden my PC turned off,then on,turned off,and on Rapidly and then had no display so I took out the gpu re-seated it and got display and got BSOD (Blue Screen Of Death) that said "Your Device ran into a problem and needs to restart, we're just collecting some error info and then we'll restart for you" and it would try to restart and give me no display so I chose a trouble shoot restore point and no BSOD.  but now my PC turns off all the sudden when playing or running a benchmark and turns back on but with no display and default light configuration. All my Temps were fine GPU going as high as 73° maybe up to 76°

CPU not going above 58° I don't know I'm confused and I ordered a 1000w psu to see if that's the case and I'm going to test out a buddy's gpu to see if that's also the case, But any thoughts is greatly appreciated!!

Have you run something similar to HWInfo64 for Temperature levels, etc...?

[MadAnt250]

6 minutes ago, ToskaV4 said:

850w power supple <---- might be it.

Maybe this. What brand and model PSU do you have and how old is it?

[ToskaV4]

The PSU is a NZXT E850 its about 6 months old and I used my NZXT tem checker allows me to see the load on them and the Temps are accurate.

[KingTdiGGiTTy]

12 minutes ago, ToskaV4 said:

850w power supple <---- might be it.

 

12 minutes ago, ToskaV4 said:

I ordered a 1000w psu

I doubt your system is drawing anymore than 500w when your just playing games. 

 

Other than that it sounds like your problem could be caused my either a PSU issue, which is rare if its a good unit, or a graphics card problem.

[ToskaV4]

1 minute ago, KingTdiGGiTTy said:

 

I doubt your system is drawing anymore than 500w when your just playing games. 

 

Other than that it sounds like your problem could be caused my either a PSU issue, which is rare if its a good unit, or a graphics card problem.

Yeah that's what I'm gonna test throughout the week see what I can do but that GPU has given me trouble in the past with crashing on specific games...

[KingTdiGGiTTy]

1 minute ago, ToskaV4 said:

specific games...

The specific games thing makes it sound, to me, like it might not be a PSU issue.

[ToskaV4]

2 minutes ago, KingTdiGGiTTy said:

The specific games thing makes it sound, to me, like it might not be a PSU issue.

Yeah but, it never once completely shut off my PC like that it just just crashes the game usually.

[LIGISTX]

10 minutes ago, ToskaV4 said:

Yeah but, it never once completely shut off my PC like that it just just crashes the game usually.

With Ryzen, a good go to answer is almost always: “have you updated your BIOS?”  This seems to fix Ryzen issues more often then it should, but that is to be expected with an infant platform - still kinks to be worked out. 

[ToskaV4]

3 minutes ago, LIGISTX said:

“have you updated your BIOS?”  

No I actually haven't didn't cross my mind I'll try it out!

[Guest]

1 hour ago, ToskaV4 said:

I don't know I'm confused and I ordered a 1000w psu 

You definitely don't need a 1000W PSU.

 

1 hour ago, ToskaV4 said:

3060ti FE <---- and this used to crash with only certain games might me it as well.

 

1 hour ago, ToskaV4 said:

The PSU is a NZXT E850

Could be this combination.  Seasonic based PSU with an Ampere card.

 

Do you know which wire on the 24-pin is the sense wire?

 

[ToskaV4]

42 minutes ago, jonnyGURU said:

Do you know which wire on the 24-pin is the sense wire?

I do not

 

[Guest]

1 hour ago, ToskaV4 said:

I do not

 

I don't know the pin out for the NZXT and don't know if it's the same as Seasonic's, but the 24-pin is standard.  So locate the +12V pin on the 24-pin that has two wires on it and trace the smaller gauge (thinner) wire back to the connector that plugs into the PSU.  That's going to be the +12V sense.  Pop that pin out (and tape it off) to see if that makes the problem go away.

 

[ToskaV4]

1 hour ago, jonnyGURU said:

I don't know the pin out for the NZXT and don't know if it's the same as Seasonic's, but the 24-pin is standard.  So locate the +12V pin on the 24-pin that has two wires on it and trace the smaller gauge (thinner) wire back to the connector that plugs into the PSU.  That's going to be the +12V sense.  Pop that pin out (and tape it off) to see if that makes the problem go away.

 

Okay I'll give it a shot when I get off work in the morning 

[Juular]

These two probably (if the pinout is the same as for Seasonic) :

[ToskaV4]

1 hour ago, Juular said:

These two probably (if the pinout is the same as for Seasonic) :

So you want me to pull the wire out of both of those in the picture and tape it off?

[Juular]

2 hours ago, ToskaV4 said:

So you want me to pull the wire out of both of those in the picture and tape it off?

No, as Jon said, you need to pull the PSU end of that thinner wire going out of that 12V double-wire pin on motherboard 24-pin connector. According to Seasonic pinout it seems to be that one i've marked on PSU-side 10-pin.

[ToskaV4]

6 hours ago, Juular said:

These two probably (if the pinout is the same as for Seasonic) :

So you want me to pull the wire out of both of those in the picture and tape it off?

[ToskaV4]

Just now, ToskaV4 said:

So you want me to pull the wire out of both of those in the picture and tape it off?

Turns out to be a cord that I used to make everything look more sleek I believe so far no problems since I removed it ill keep you guys updated still thank you all I appreciate it!!!

[Guest]

1 hour ago, ToskaV4 said:

Turns out to be a cord that I used to make everything look more sleek I believe so far no problems since I removed it ill keep you guys updated still thank you all I appreciate it!!!

Ooooohhhh... You're using extensions? 

 

Why didn't you say so. 

 

Yeah.  Extensions suck.  There's a lot of resistance in two feet of 18g wire. 

[Juular]

1 hour ago, ToskaV4 said:

So you want me to pull the wire out of both of those in the picture and tape it off?

Wait a minute ... Why didn't you say that you're using cable extensions, that's your problem lol.

[ToskaV4]

8 hours ago, Juular said:

Wait a minute ... Why didn't you say that you're using cable extensions, that's your problem lol.

 

8 hours ago, jonnyGURU said:

Ooooohhhh... You're using extensions? 

 

Why didn't you say so. 

 

Yeah.  Extensions suck.  There's a lot of resistance in two feet of 18g wire. 

Its my first build I didn't know but.... now I do lmao