Amazon is being scum?

[The Milk Man]

So I redeemed a gift card on one of my amazon accounts... I tried to buy minecraft java with it and it gives me this:

Its not a region issue because I was able to start the order on another account, and although it says quantity 0 I did put in quantity as 1. Any ideas what could be causing this issue? (I can order other things just fine, its specifically this that gives an issue)

 

[FRD]

I'm not sure, but it could be in the terms that discount codes can't be used for digital items. You would need to check though. Is it possible to test it on an actual physical item?

[Analog]

3 minutes ago, The Milk Man said:

So I redeemed a gift card on one of my amazon accounts... I tried to buy minecraft java with it and it gives me this:

Its not a region issue because I was able to start the order on another account, and although it says quantity 0 I did put in quantity as 1. Any ideas what could be causing this issue? (I can order other things just fine, its specifically this that gives an issue)

 

 

Just contact Amazon support. They are usually quite good in resolving issues in a favorable manner. 

[The Milk Man]

2 minutes ago, FRD said:

I'm not sure, but it could be in the terms that discount codes can't be used for digital items. You would need to check though. Is it possible to test it on an actual physical item?

The gift card works on both physical and digital items, just not this specific item.

[tikker]

They might consider it to be another gift card, which you are not allowed to spend it on:

Quote

Limitations.

Your Amazon.com Balance cannot be used to purchase other Gift Cards, prepaid open loop cards, or certain third-party gift cards.

In any case, I would try contacting customer support and see what they say.

[The Milk Man]

2 minutes ago, Analog said:

 

Just contact Amazon support. They are usually quite good in resolving issues in a favorable manner. 

I was trying to figure out how to do this but couldn't find an e-mail or anything. How could I contact them?

[FRD]

Just now, The Milk Man said:

The gift card works on both physical and digital items, just not this specific item.

I see, my bad. Like said before, try to contact Amazon. Usually they will have a good solution in your favor.

[Analog]

1 minute ago, The Milk Man said:

I was trying to figure out how to do this but couldn't find an e-mail or anything. How could I contact them?

 

 

Needless to say, you will need to be logged into your profile. 

[The Milk Man]

Just now, Analog said:

 

thanks, I'll contact them and see what they say