No USB after case swap on ASUS Tuf x570 Plus Wifi

[felpach]

My boss asked me to check out his son's gaming rig because all of its USB ports stopped working after switching cases. He uses an ASUS Tuf x570 Plus Wifi and a Ryzen 7 3700x 8-core. Everything else seems to be working completely fine. I was able to use a ps/2 keyboard to install the latest bios and chipset, check for any missing drivers and set the pcie lanes to 3.0 instead of 4.0 but no luck. 

 

Since USB is not outputting any power (other than the USB C port which seems to be outputting power but no data) I thought he might have missed a power cable but it all looks good. Could he have shorted it? 

 

Any other ideas?

 

Rig:

Case: MASTERBOX TD500

Mobo: ASUS Tuf x570 Plus Wifi

Graphics: GeForce RTX 2070 Super

CPU AMD Ryzen 7 3700x 8-core

RAM: 2x 16gb Ripjaw DDR4

PSU: Corsair RM750

 

Windows 10 Home 64 Bit

 

The Rig was built around October last years and apparently had no issues until now.

 

Here's a link to the Sysnative Dumb:

https://drive.google.com/file/d/1ZlZRrOH7oiKV6A5Kb8PgvKAdPXhHcV_r/view?usp=sharing

[WaterSheep]

• have you tried to reinstall OS
• look for physical signs of short (burnt mark or rust from water spills)
• you mean all usb ports? how about the usb pins?

[the-griffin]

Well, as Seraphiel pointed out, there could be a few reasons for this. Maybe you want to check the I/O Cover on the back, maybe one of the metal taps on it found the way into the port, causing a short. Also before you go about and reinstall windows, maybe just test it out beforehand on a Linux bootable USB.

[felpach]

Unfortunately nothing worked so I assumed it was shorted. Bought a new MoBo and problem solved. Thanks!