Posted April 1, 2021 So my shiny new RTX 3090 came in today and I went through the process of peeling and drooling over how amazing it looks. Pulled out my old Gigabyte 3090 and added the extra cable to my PSU, then fired up my computer and nothing. Ok so I power cycled it and it came on. Then I registered it through Amory Crate and not 30 seconds later my video cut out. My computer was still on but just the video died. Reset again...nothing. Reseated the card checked the cables and powered it back on with minimal peripherals (one monitor, network, keyboard and mouse). Still nothing. Literally nothing, no boot screen or anything. Contacted ASUS and they sent me to Best Buy. Anybody have any idea where I can get it repaired or any other trouble shooting ideas? I am game for anything. I feel like if I send it to ASUS they will just try to refund my money and I can not return it from where I bought it because I purchased it on StockX...heads up they DO NOT ACCEPT RETURNS!!! I will say that again. STOCKX DOES NOT OFFER RETURNS!!!! I am willing to ship it to a reputable and verified business to have it repaired if need be. System Hardware: EVGA 1200w P2 PSU Asus ROG Strix B-550 XE Motherboard 32 GB G.Skill Trident Z 3200mhz DDR4 RAM 2TB Sabrent Rocket NVME Ryzen 9 5900X Gigabyte RTX3090 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 1, 2021 1 hour ago, Jonny Quest said: So my shiny new RTX 3090 came in today and I went through the process of peeling and drooling over how amazing it looks. Pulled out my old Gigabyte 3090 and added the extra cable to my PSU, then fired up my computer and nothing. Ok so I power cycled it and it came on. Then I registered it through Amory Crate and not 30 seconds later my video cut out. My computer was still on but just the video died. Reset again...nothing. Reseated the card checked the cables and powered it back on with minimal peripherals (one monitor, network, keyboard and mouse). Still nothing. Literally nothing, no boot screen or anything. Contacted ASUS and they sent me to Best Buy. Anybody have any idea where I can get it repaired or any other trouble shooting ideas? I am game for anything. I feel like if I send it to ASUS they will just try to refund my money and I can not return it from where I bought it because I purchased it on StockX...heads up they DO NOT ACCEPT RETURNS!!! I will say that again. STOCKX DOES NOT OFFER RETURNS!!!! I am willing to ship it to a reputable and verified business to have it repaired if need be. System Hardware: EVGA 1200w P2 PSU Asus ROG Strix B-550 XE Motherboard 32 GB G.Skill Trident Z 3200mhz DDR4 RAM 2TB Sabrent Rocket NVME Ryzen 9 5900X Gigabyte RTX3090 What monitor do you have and what output/input are you using? hi, im renata bliss and am ur freestyle dance teacher Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 1, 2021 I thought PSU might be the problem but you have a nice PSU. Maybe delete the drivers and try again? I hope the 3090 is not broken. AFAIK, repairing GPU is almost an impossibility. But your GPU is still covered by 3 yr warranty from ASUS. Just RMA it. CPU 9900KS @ 5.0 avx offset 0/ cache 4.7/ @1.33v Motherboard asus strix ROG z390-i RAM 8gb x2 G.skill ddr 4 3600 (OCed to 4000 17-19-19-39 @1.4v) GPU Asus Strix OC RTX 3080 10GB Case Corsair 280x Crystal Storage 1tb Samsung SSD + 2x (512gb Samsung) SSD PSU Seasonic GM 650 650Watt Gold (semi-modular) Display(s) LG34gk950g Cooling H115i platinum/ 2x NF-A14 (GPU intake)/ 2xNFA14 (H115i radiator exhaust fan) 2x Corsair ML PRO 140(front intake) / 1x NF-A8 (exhaust)/ 2 x Corsair LL 120 (GPU deshroud fans) Keyboard Corsair K70 LUX MX RED/ Microsoft Designer Keyboard Bluetooth Mouse Corsair Harpoon RGB Sound Audioengine A2+/ Audioengine d1 dac/ B&O h6 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 1, 2021 Author I have one GIGABYTE G27Q 144hz using display port and a basic LG 29" ultrawide on HDMI. I will try uninstalling and reinstalling the drivers. I figured that because I had a 3090 in it already...but hey I'm down to try anything at this point. Also about the RMA, I tried to get in contact with support and they sent me to best buy. I'm taking the card there in a little bit and will update when I get back...If the drivers thing does not fix it. Am I the only one who thinks it is weird that Asus told me to make an appointment at best buy to get the card fixed? There is no way they will have anything more than a test bench right? I just hope they do not think that I am bringing my whole computer up there. No Way is some stranger going to put their hands all over my baby...lol but for real. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 1, 2021 Author Update Asus is going to RMA the card! Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 2, 2021 5 hours ago, Jonny Quest said: Update Asus is going to RMA the card! told ya bro. sending you to best buy is kinda crazy. For most electronics with overseas repair, they send 1 free product for every 10 they ship. I am sure they sent you to bestbuy because best buy should have had 11 GPUs and one should have been reserved for RMA. But being the scoundrels they are, they prolly sold that one. Anyways, congrats on the RMA but this will take one month most likely. CPU 9900KS @ 5.0 avx offset 0/ cache 4.7/ @1.33v Motherboard asus strix ROG z390-i RAM 8gb x2 G.skill ddr 4 3600 (OCed to 4000 17-19-19-39 @1.4v) GPU Asus Strix OC RTX 3080 10GB Case Corsair 280x Crystal Storage 1tb Samsung SSD + 2x (512gb Samsung) SSD PSU Seasonic GM 650 650Watt Gold (semi-modular) Display(s) LG34gk950g Cooling H115i platinum/ 2x NF-A14 (GPU intake)/ 2xNFA14 (H115i radiator exhaust fan) 2x Corsair ML PRO 140(front intake) / 1x NF-A8 (exhaust)/ 2 x Corsair LL 120 (GPU deshroud fans) Keyboard Corsair K70 LUX MX RED/ Microsoft Designer Keyboard Bluetooth Mouse Corsair Harpoon RGB Sound Audioengine A2+/ Audioengine d1 dac/ B&O h6 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 2, 2021 Why did you replace a 3090 with a 3090 Gaming Room Office PC Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 2, 2021 Author I like how the Asus looks. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted April 2, 2021 Author 11 minutes ago, OCNewbee said: told ya bro. sending you to best buy is kinda crazy. For most electronics with overseas repair, they send 1 free product for every 10 they ship. I am sure they sent you to bestbuy because best buy should have had 11 GPUs and one should have been reserved for RMA. But being the scoundrels they are, they prolly sold that one. Anyways, congrats on the RMA but this will take one month most likely. I didnt think about that you may be right, literally the only thing that would make sense out of the whole trip. Either way though I am happy I am getting it taken care of. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
.png.255947720031a641abdac78e663b681c.png)
.thumb.jpg.e4dafad042de9d17285599f16e47b236.jpg)
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now