Games were artifacting and crashing but XFX warranty found no issue when I RMAd

[tpod]

Hi Everyone,

 

Hopefully someone may have some insight into my situation, nothing severe but I am at a loss. I have a 5700xt that I RMAd to XFX because games and applications that required heavy workloads (AC Valhalla, Far cry 5, crypto mining) would artifact and crash. XFX got back to me and said the following message:

 

"Unfortunately, we weren’t able to find a fault with it, but in some cases fans were repaired before testing.  Testing includes DX 9 -11 -12 and 4k/Vr.  We even do a multiple screen overnight test and still couldn’t get it fail.  Despite this, we are going to replace it anyway for peace of mind."

 

I haven't got the new card back yet but I have a few questions that hopefully someone may be able to answer:

1) What is DX 9-11-12 testing? I assume 4k/vr means they tested it in 4k and VR.

2) what might cause the gpu to fail in my PC (it also failed in my friends PC that I tested it in) and not fail when they run tests at the warranty center?

 

I should be getting my new card in the mail in the next few days, I will update this post when I test it out. I don't know what I will do if the new card has the same issues, but maybe there are other people going through the same issue and this will help them out as well!

 

Thanks!

Tpod

[Tristerin]

1.) Direct X API's (gaming stuffs) and yes 4k/VR simulations

2.) Potentially driver conflicts, software conflicts, thermal issues, or oddly - a shitty cable going from GPU to monitor.  Things like that

[tpod]

13 minutes ago, Tristerin said:

1.) Direct X API's (gaming stuffs) and yes 4k/VR simulations

2.) Potentially driver conflicts, software conflicts, thermal issues, or oddly - a shitty cable going from GPU to monitor.  Things like that

I don't think it is drivers as I had them updated to the newest ones and also tried wiping the drivers and reinstalling them. what kind of software conflicts can cause things like this to happen? It could be thermal issues, they did say that fans may have been replaced before testing.

[Tristerin]

23 minutes ago, tpod said:

I don't think it is drivers as I had them updated to the newest ones and also tried wiping the drivers and reinstalling them. what kind of software conflicts can cause things like this to happen? It could be thermal issues, they did say that fans may have been replaced before testing.

What was your old GPU?

 

Did you use DDU (free software) to first remove all GPU drivers existing on the system to ensure no conflict, before installing the drivers for your new GPU? 

 

Just double checking

 

 

[tpod]

6 minutes ago, Tristerin said:

What was your old GPU?

 

Did you use DDU (free software) to first remove all GPU drivers existing on the system to ensure no conflict, before installing the drivers for your new GPU? 

 

Just double checking

 

 

the 5700xt was the first GPU in the build. The PC is a prebuilt that I bought a few weeks back. 

[Tristerin]

2 minutes ago, tpod said:

the 5700xt was the first GPU in the build. The PC is a prebuilt that I bought a few weeks back. 

Artifacting without the card being bad, but the company said it repaired fans first (why?) makes me think either some of the fans werent spinning during use and causing thermal issues, a VRAM thermal pad was missing, or something...for it to not artifact for them (95% of the time an artifact points to a dying card)

[tpod]

13 minutes ago, Tristerin said:

Artifacting without the card being bad, but the company said it repaired fans first (why?) makes me think either some of the fans werent spinning during use and causing thermal issues, a VRAM thermal pad was missing, or something...for it to not artifact for them (95% of the time an artifact points to a dying card)

Yeah I'm not quite sure. I'm not the most knowledgeable with computers but its just weird to me that the card wasn't artifacting with games like War Thunder and Civ 6 but was artifacting bad on AC Valhalla and Far cry 5 and crashing on NiceHash. From my understanding if the VRAM was faulty it would fail even at low usage? Sometimes it would be fine for like 30 minutes while gaming on Valhalla but eventually after 20-30 minutes it would crash. I ran GPU Z and the temps weren't really getting above 80 degrees C. For reference, here is a picture of the FPS I was getting while Valhalla was artifacting. I appreciate the insight man!

[tpod]

Also, can't be faulty display cord because I tried the display cord on my ultra wide monitor and also tried a different HDMI cord on my 1080 monitor and both artifacted.

[-rascal-]

45 minutes ago, tpod said:

Also, can't be faulty display cord because I tried the display cord on my ultra wide monitor and also tried a different HDMI cord on my 1080 monitor and both artifacted.

 

Do you know WHICH XFX 5700 XT model it is?

The XFX 5700 XT's with the Thicc II coolers were having temperature issues, because of the junkus cooler.

XFX just wanted to use the "Thicc" meme, rather than an actual functional thicc cooler.

The revised Thicc III addressed most of the overheating problems.

 

Spoiler

And the XFX PR guy acting like a clown, saying the overheating problem is fake news or some shit. Talking smack.

Reviewers like 'Tech Jesus' at Gamers Nexus did the deep look, and confirmed these issues.

Then stuff hit the fan, he back-pedaled his comments on social media....and even deleted his Twitter account (?). 

 

[tpod]

7 minutes ago, -rascal- said:

 

Do you know WHICH XFX 5700 XT model it is?

The XFX 5700 XT's with the Thicc II coolers were having temperature issues, because of the junkus cooler.

XFX just wanted to use the "Thicc" meme, rather than an actual functional thicc cooler.

The revised Thicc III addressed most of the overheating problems.

 

  Reveal hidden contents

And the XFX PR guy acting like a clown, saying the overheating problem is fake news or some shit. Talking smack.

Reviewers like 'Tech Jesus' at Gamers Nexus did the deep look, and confirmed these issues.

Then stuff hit the fan, he back-pedaled his comments on social media....and even deleted his Twitter account (?). 

 

RX-57XT83LD8 is the model. Not sure which cooler it has maybe you can shed some light on it. What temperature is considered overheating?

[-rascal-]

1 hour ago, tpod said:

RX-57XT83LD8 is the model. Not sure which cooler it has maybe you can shed some light on it. What temperature is considered overheating?

 

RX-57XT83LD8 directs to the XFX Triple Dissipation RX 5700 XT.

This is actually a retail model card.

https://www.xfxforce.com/gpus/xfx-amd-radeon-tm-rx-5700-xt-td-8gb-gddr6

 

According to users on...Reddit... no temperature issues.

This 5700 XT came out later in the 5700 XT life cycle, around June / July 2020.

XFX didn't really announce this card though, considering it was a budget version compared to the Thicc II and Thicc III.

 

If you are interested what the problem was with the XFX Thicc II ...

 

 

 

 

[Bobbysixjp]

I had a XFX 5700XT Raw II that had a problem with the fans vibrating. I sent it back to the seller who found no issue with it. So I ended up selling it and buying the Nitro Plus 5700XT. In other words XFX make bad GPUs.

[tpod]

I just got off the phone with the guy at XFX. He said that if it wasn't the GPU that it could also be related to the power supply or the wall outlet power issues and recommended I get a UPS power supply backup in case the outlet is unreliable. He also said it could be an issue with the motherboard. Any ideas on that?

[Mister Woof]

Pretty cool of them to replace anyway.

 

I have the RAW II - if you let it at stock fan speeds the card will get pretty hot, especially the memory temperature. I found at stock settings even in a high airflow case, memory temperatures would exceed 95c on the reg, with hotspots into the high 110s.

 

A minor undervolt and more aggressive fan curve dropped memory temperatures significantly. 

 

If memory overheats, it can cause artifacting. You may wish to try these steps as well. 

[tpod]

Thanks man, I will try that if my new card is having the same issues. I am simply bamboozled that they did not find issues with my old card. While I have not gotten my new card yet, I have a bad feeling that the issues will replicate and if they do, then it can't be the gpu right? I am not knowledgeable enough with PCs to be able to spot the problem if the graphics card works in other machines but not mine.