Grandpa kicked pc now internet problems

[ARXN]

Hello,

So basically I came back from work and noticed that all the small wires like the front panel connectors and the USB cables and fan cables were disconnected. I noticed because when I pressed the power button it didnt turn on. Turns out my grandpa kicked my pc on accident.

Anyways, I reconnected all the cables and my pc boots completely normally. No issues. The only problem is that when I play games. Mainly warzone. I lose internet connection after maybe 5 to 15 mins of gaming. When I lose connection my internet doesn't seem to turn off. It just loses it for a split second. 

I have tried wifi and lan. I have tried updating bios. I have tried reseating everything(wifi card, GPU, ram)  I have moved warzone from my hdd to my ssd incase it was my harddrive that was causing the problem. I have updated all my drivers. I have reinstalled windows. At this point i think it's my motherboard. But I don't know. I originally thought it was my wifi card but I dont think it is because I tried using a lan cable and it's still the same problem. 

Please help. Thanks.

 

My pc specs. 

Ryzen 7 2700x

Asus rog strix x470 f gaming motherboard

2 x 8gb gskill 3200mhz ram

Next x52 aio

Msi armour 2070 oc

Samsung 500gb ssd

Seagate barracuda 4tb hdd

Evga 750w gold powersupply

Tplink ac1300 wifi card

[Crunchy Dragon]

I wouldn't rule out the possibility of it being a router issue, unless your PC is the only device in your house that has these problems.

[TetraSky]

5 minutes ago, ARXN said:

all the small wires like the front panel connectors and the USB cables and fan cables were disconnected.  [...]
Turns out my grandpa kicked my pc on accident.

I'm sorry what?

This doesn't just happen from getting "kicked". These cables are not so loose that the slightest movement of the case will result in them getting disconnected.

Something more is going on here and someone is not telling you the whole truth.

 

Likely a modem/router issue if it happens wired and wireless, did he "kick" that too?

[ARXN]

The internet works completely fine on everything else. 

 

Apparently he kicked it at night. My pc is placed on the floor. 

[ARXN]

5 minutes ago, Crunchy Dragon said:

I wouldn't rule out the possibility of it being a router issue, unless your PC is the only device in your house that has these problems.

It's only my pc having these problems. My brother has a pc aswell and his is completely fine. 

[CommanderAlex]

Did your grandpa "march" while raising one of his feet??? I'm surprised your grandpa didn't score the goal on that one!

 

All jokes aside, if you have tried reinstalling your network drivers and are still experiencing internet issues, I'd suspect your motherboard is at fault and when it fell over, possibly the graphics card pulled in a way that could have broken a trace in the motherboard internally. 

[RTX 3090]

2 minutes ago, ARXN said:

It's only my pc having these problems. My brother has a pc aswell and his is completely fine. 

You could try reinstall the game and/or Windows

[RTX 3090]

1 minute ago, CommanderAlex said:

possibly the graphics card pulled in a way that could have broken a trace in the motherboard internally. 

If it works for 15 minutes, sounds more like a software issue than a hardware issue

[ARXN]

2 minutes ago, RTX 3090 said:

If it works for 15 minutes, sounds more like a software issue than a hardware issue

I have reinstalled windows. Reinstalled all drivers. Reinstalled the game in my hdd and ssd incase it was my storage that was broken. Still nothing. My brother plays on wifi and gets no problems. I lag out when in playing with a lan cable. 

[CommanderAlex]

2 minutes ago, RTX 3090 said:

If it works for 15 minutes, sounds more like a software issue than a hardware issue

Well, we knew the system was working before the "incident", then after the "incident", we are experiencing issues. The only thing that would be affecting his network connection are the network drivers. As such, if those are installed correctly and it's still not fixing it even after a whole reinstall of Windows, then I'd suspect its a hardware issue. 

1 minute ago, ARXN said:

I have reinstalled windows. Reinstalled all drivers. Reinstalled the game in my hdd and ssd incase it was my storage that was broken. Still nothing. My brother plays on wifi and gets no problems. I lag out when in playing with a lan cable. 

13 minutes ago, TetraSky said:

This doesn't just happen from getting "kicked". These cables are not so loose that the slightest movement of the case will result in them getting disconnected.

Something more is going on here and someone is not telling you the whole truth.

Quote

So basically I came back from work and noticed that all the small wires like the front panel connectors and the USB cables and fan cables were disconnected.

Something is not adding up here and I agree with @TetraSky. Those front panel wires would never "fall out" after having the PC getting "kicked". 

[ARXN]

1 minute ago, CommanderAlex said:

Well, we knew the system was working before the "incident", then after the "incident", we are experiencing issues. The only thing that would be affecting his network connection are the network drivers. As such, if those are installed correctly and it's still not fixing it even after a whole reinstall of Windows, then I'd suspect its a hardware issue. 

Something is not adding up here and I agree with @TetraSky. Those front panel wires would never "fall out" after having the PC getting "kicked". 

Yeah I used to play in wofo and had no problems before the incident. Now even with ethernet I get problems. All the drivers are fully installed

[ARXN]

Later today I'm going to rewire the entire pc just incase I wired something wrong. But I dont know how a front panel wire would effect the internet connection

[TetraSky]

1 minute ago, ARXN said:

Later today I'm going to rewire the entire pc just incase I wired something wrong. But I dont know how a front panel wire would effect the internet connection

It doesn't.

If the internet drops for no reason after getting "kicked" (was it REALLY just "kicked" ? Did the PC fall over ?), something likely broke. Could be the RAM, could be the motherboard. Because software issues like this don't just show up by themselves overnight without notice, especially not after the computer was physically assaulted

[ARXN]

1 minute ago, TetraSky said:

It doesn't.

If the internet drops for no reason after getting "kicked" (was it REALLY just "kicked" ? Did the PC fall over ?), something likely broke. Could be the RAM, could be the motherboard. Because software issues like this don't just show up by themselves overnight without notice, especially not after the computer was physically assaulted

Yeah my grandpa said the him and the pc both fell over. Is there a way to test if the ram properly works. I did take them both out and out them back in properly.  

[WhitetailAni]

Kick =/= fall over.

I'm going to guess the LAN chip got dinged or something.

[keskparane]

Someone may have already said this... check all the hardware is correctly mounted. For example "twinkle toes" might have partially knocked the wifi card out of it's slot.

[CommanderAlex]

6 minutes ago, ARXN said:

Is there a way to test if the ram properly works. I did take them both out and out them back in properly.  

Use the program called memtest86. Its free and tests the RAM.

 

Note: You may need a thumb drive as it boots off of the thumb drive with memtest86 on the thumb drive (memtest86 has its on OS). 

[TetraSky]

10 minutes ago, ARXN said:

Is there a way to test if the ram properly works

Run memtest for X number of hours (overnight and the next day while you're at work, at least 12+ hours, more if you have more RAM)

 

Also, just as a test, if you can, get any flavor of Linux (Mint, or Ubuntu for example), put it on a bootable flash drive (with Rufus) and boot onto it in Live mode. This lets you use Linux without installing it (runs on a temporary RAM disk).

See if the ethernet drops on there as well. Who knows, if windows is installed on a hard drive, maybe it got corrupted by falling.

[ARXN]

3 minutes ago, keskparane said:

Someone may have already said this... check all the hardware is correctly mounted. For example "twinkle toes" might have partially knocked the wifi card out of it's slot.

Yeah I've redeatrd everything already. The GPU ram wificard

[ARXN]

2 minutes ago, TetraSky said:

Run memtest for X number of hours.

 

Also, just as a test, if you can, get Linux, put it on a bootable flash drive (with Rufus) and boot onto it in Live mode. This lets you use Linux without installing it (runs on a temporary RAM disk).

See if the ethernet drops on there as well. Who knows, if windows is installed on a hard drive, maybe it got corrupted by falling.

Would I be able to test games. It only kicks me out of games because I think it loses connection for a micro second. When I watch YouTube I never notice it. 

Also I reinstalled windows so could it still be corrupted. I reinstalled it from settings. Not using a USB. 

[TetraSky]

3 minutes ago, ARXN said:

Would I be able to test games. It only kicks me out of games because I think it loses connection for a micro second. When I watch YouTube I never notice it. 

Ah, probably not, you'd need to do a complete install and run them with Wine or something... Not sure if you can do so with the Live version. Maybe some online game on itch.io.

 

So you're saying this only happens while playing games? It doesn't show any sign of dropping just by using the computer itself? Wow that's... Actually weird. Have you tried downloading a very large file (5+GB) and see if the download just stops at one point or another?

[ARXN]

1 minute ago, TetraSky said:

Ah, probably not, you'd need to do a complete install and run them with Wine or something... Not sure if you can do so with the Live version. Maybe some online game on itch.io.

 

So you're saying this only happens while playing games? It doesn't show any sign of dropping just by using the computer itself? Wow that's... Actually weird. Have you tried downloading a very large file (5+GB) and see if the download just stops at one point or another?

When I reinstalled warzone I noticed that the speed would vary alot more. Normally I'm at a steady 5 or 6 mbps but it would sometimes go down to 500kbps for a minute then jump back up. 

[Exidor]

Maybe the cheapest solution is get a USB internet adapter? They are cheap....

This sounds like a troubleshooting nightmare. If it only happens when gaiming then something very strange is going on.

[ARXN]

4 minutes ago, Exidor said:

Maybe the cheapest solution is get a USB internet adapter? They are cheap....

This sounds like a troubleshooting nightmare. If it only happens when gaiming then something very strange is going on.

The only reason I haven't bought a different wifi adapter is because this problem still happens with a lan cable plugged in. I've been trying to solve this for a week and then I just gave up. Have no idea what to try next. 

[Exidor]

4 minutes ago, ARXN said:

The only reason I haven't bought a different wifi adapter is because this problem still happens with a lan cable plugged in. I've been trying to solve this for a week and then I just gave up. Have no idea what to try next. 

Get a USB lan dongle?

Should bypass everything on the mobo except the usb controller and or chipset and traces.

To avoid glitches I would disable the mobo networking in BIOS.

 

And if that fails then I would start looking into a new mobo.....