PC shuts down without warning

[Keamon]

often my PC will shut down randomly with no reason to explain it. I have posed this question on this forum multiple times, but no response that I have been given has helped.

 

I upgraded my PC back in November from an i5 6600, Gigabyte motherboard and an InWin case, to a Ryzen 5 5600x, AsRock x570 Phantom Gaming 4 WiFi ax and a CoolerMaster Masterbox K501L. After I did, I came across a huge problem, which were an excessive amount of bluescreens. I managed to establish the problem, which was that the Power supply was massively under watted. so I bought a 600w Powersupply, to upgrade from my 450w InWin one. That solved my problem for a few weeks, but I started getting more bluescreens. That was resolved by a new set of 3600mhz Ram (upgrading from 2133mhz). 

 

I no longer get bluescreens, but often it will shut down unexpectedly and without warning. when it shuts down, the monitors go black instantly, Ram RGB, power button light and Intake fan light immediately turn off, and the fans stop spinning. The only light that stays on is a little orange light that sits next to the Ethernet port on the I/O of the Motherboard. I can't turn my PC back on while it's in this state. The only way I can get it to turn back on is to switch off the Power Supply for 13 or so seconds, then switch it back on and try again. This happens fairly often, and it's very annoying I have also tried several things in the attempt of fixing it: fiddling with power settings, Using an M.2 NVME SSD, checking event viewer which also doesn't detect any of my problems, plugged my PC directly into the wall instead of the multibox and finally, several reinstalls of Windows. Nothing has helped even the slightest. I think the problem is that either my Motherboard or Power supply is faulty (more likely Motherboard because the orange light indicates to me that there is still power going through), and my Dad thinks that somewhere along the line of when I was assembling it, something got into one of the connections, and it's causing my PC to shut down.

[leonardmartin29]

17 minutes ago, Keamon said:

often my PC will shut down randomly with no reason to explain it. I have posed this question on this forum multiple times, but no response that I have been given has helped.

 

I upgraded my PC back in November from an i5 6600, Gigabyte motherboard and an InWin case, to a Ryzen 5 5600x, AsRock x570 Phantom Gaming 4 WiFi ax and a CoolerMaster Masterbox K501L. After I did, I came across a huge problem, which were an excessive amount of bluescreens. I managed to establish the problem, which was that the Power supply was massively under watted. so I bought a 600w Powersupply, to upgrade from my 450w InWin one. That solved my problem for a few weeks, but I started getting more bluescreens. That was resolved by a new set of 3600mhz Ram (upgrading from 2133mhz). 

 

I no longer get bluescreens, but often it will shut down unexpectedly and without warning. when it shuts down, the monitors go black instantly, Ram RGB, power button light and Intake fan light immediately turn off, and the fans stop spinning. The only light that stays on is a little orange light that sits next to the Ethernet port on the I/O of the Motherboard. I can't turn my PC back on while it's in this state. The only way I can get it to turn back on is to switch off the Power Supply for 13 or so seconds, then switch it back on and try again. This happens fairly often, and it's very annoying I have also tried several things in the attempt of fixing it: fiddling with power settings, Using an M.2 NVME SSD, checking event viewer which also doesn't detect any of my problems, plugged my PC directly into the wall instead of the multibox and finally, several reinstalls of Windows. Nothing has helped even the slightest. I think the problem is that either my Motherboard or Power supply is faulty (more likely Motherboard because the orange light indicates to me that there is still power going through), and my Dad thinks that somewhere along the line of when I was assembling it, something got into one of the connections, and it's causing my PC to shut down.

welcome to the world of owning a amd system. where their motto should be. fix it once, fix it twice, keep fixing it.

[CommanderAlex]

21 minutes ago, Keamon said:

I upgraded my PC back in November from an i5 6600, Gigabyte motherboard and an InWin case, to a Ryzen 5 5600x, AsRock x570 Phantom Gaming 4 WiFi ax and a CoolerMaster Masterbox K501L. After I did, I came across a huge problem, which were an excessive amount of bluescreens. I managed to establish the problem, which was that the Power supply was massively under watted. so I bought a 600w Powersupply, to upgrade from my 450w InWin one. That solved my problem for a few weeks, but I started getting more bluescreens. That was resolved by a new set of 3600mhz Ram (upgrading from 2133mhz). 

What exact power supply did you get?? Also what graphics card are you using with said power supply? 

 

22 minutes ago, Keamon said:

The only light that stays on is a little orange light that sits next to the Ethernet port on the I/O of the Motherboard. 

That is normal as there is a connection to the Internet via Ethernet cable. 

 

23 minutes ago, Keamon said:

I think the problem is that either my Motherboard or Power supply is faulty (more likely Motherboard because the orange light indicates to me that there is still power going through)

Refer to line above. 

 

23 minutes ago, Keamon said:

my Dad thinks that somewhere along the line of when I was assembling it, something got into one of the connections, and it's causing my PC to shut down.

It could be. Check all power connection going from the power supply (if modular) to each component and ensure they are fully seated. 

 

6 minutes ago, leonardmartin29 said:

welcome to the world of owning a amd system. where their motto should be. fix it once, fix it twice, keep fixing it.

That seems to be the unfortunate truth about AMD systems...

[Keamon]

2 hours ago, CommanderAlex said:

What exact power supply did you get?? Also what graphics card are you using with said power supply? 

EVGA 600GD 80+ Gold

2 hours ago, CommanderAlex said:

It could be. Check all power connection going from the power supply (if modular) to each component and ensure they are fully seated. 

It's not modular, and I just checked the connections to the motherboard, and cleaned it with contact cleaner, We'll see how that works out

 

2 hours ago, CommanderAlex said:

That seems to be the unfortunate truth about AMD systems...

So wait. Is this just a sacrifice I have to make when for going with AMD?

[CommanderAlex]

1 hour ago, Keamon said:

EVGA 600GD 80+ Gold

It's not modular, and I just checked the connections to the motherboard, and cleaned it with contact cleaner, We'll see how that works out

 

So wait. Is this just a sacrifice I have to make when for going with AMD?

Don't really know how good of a power supply that is according to the PSU Tier List (No tier was given according to the spreadsheet).

 

As long as the contact cleaner is safe to use on electronics and plastics, this may not exacerbate the issue. 

 

Your issue that is very weird with a complete shutdown, no that's not a sacrifice you'd make going AMD. Personally, it seems to be more issues/problems with AMD rigs on the forums these days, but cannot be correlated as most people are building with AMD for price/performance. Although, Intel seems more "it just works" when it comes to its systems and stability, as well as minimal issues. AMD still has to work out kinks with their platform to me. 

 

Are you able to get your hands on a better power supply? For the system to shut down like that makes me believe a built-in protection in the power supply is tripping and causing a shut down. Do you have any overclocks at all? If so, remove them and resort back to stock frequencies. 

[Keamon]

10 minutes ago, CommanderAlex said:

Are you able to get your hands on a better power supply? For the system to shut down like that makes me believe a built-in protection in the power supply is tripping and causing a shut down. Do you have any overclocks at all? If so, remove them and resort back to stock frequencies. 

I could buy a new Power Supply, or just try and return it for a new one. No, i have nothing overclocked, unless if you count the RAM being 3600mhz. speaking of overclocking, what does it mean by my GPU being overclocked from factory? does it literally mean what it says and it's set at an overclocked speed, or do I have to enable it somehow?

[Keamon]

Oh, and also it was the cheapest 600w 80+ Gold power supply that they had. the cashier said EVGA was a good power supply brand, so it would be fine

[CommanderAlex]

8 hours ago, Keamon said:

I could buy a new Power Supply, or just try and return it for a new one. No, i have nothing overclocked, unless if you count the RAM being 3600mhz. speaking of overclocking, what does it mean by my GPU being overclocked from factory? does it literally mean what it says and it's set at an overclocked speed, or do I have to enable it somehow?

No the RAM is fine I believe with XMP. I wouldn't consider it to be overclocking but others may. For the GPU being overclocked, well overclocking is when the frequencies are outside of those set by the factory/manufacturer. So did you do any offsets in MSI Afterburner or EVGA Precision X1 to increase the core clocks?

 

If its out of the factory overclock, then that's fine. You also have to deal with GPU Boost so the card automatically overclocks by itself depending on load and temperature. If there is temperature headroom to increase the clocks, the card will automatically do so. You mainly would have to manually set to increase the core clocks as previously stated in either MSI Afterburner or EVGA Precision X1. 

8 hours ago, Keamon said:

Oh, and also it was the cheapest 600w 80+ Gold power supply that they had. the cashier said EVGA was a good power supply brand, so it would be fine

Just because it is a good power supply brand does not necessary mean some models in their product range are crap. Every PSU brand you will find will have cheap units that are only really good for light things or an office PC (and nothing more). I suspect the power supply is the problem here since you said its the cheapest one they had. Try to get one from the PSU Tier List of Tier B (the bare minimum) or higher (Tier A) for a system like yours. 

[Xaring]

What's your GPU model? Don't think you've mentioned yet. @Keamon

[Keamon]

6 hours ago, Xaring said:

What's your GPU model? Don't think you've mentioned yet. @Keamon

Gigabyte AORUS GTX 1650 OC mini IITX

[Keamon]

6 hours ago, CommanderAlex said:

Just because it is a good power supply brand does not necessary mean some models in their product range are crap. Every PSU brand you will find will have cheap units that are only really good for light things or an office PC (and nothing more). I suspect the power supply is the problem here since you said its the cheapest one they had. Try to get one from the PSU Tier List of Tier B (the bare minimum) or higher (Tier A) for a system like yours. 

Aight, I'll have a look and see if there are any on my local store's website

[Keamon]

6 hours ago, CommanderAlex said:

Just because it is a good power supply brand does not necessary mean some models in their product range are crap. Every PSU brand you will find will have cheap units that are only really good for light things or an office PC (and nothing more). I suspect the power supply is the problem here since you said its the cheapest one they had. Try to get one from the PSU Tier List of Tier B (the bare minimum) or higher (Tier A) for a system like yours. 

Oh, I have no overclocking software installed.

 

and here is a short list i have compiled of some psu's that I've seen on the list that also my local store has

[Xaring]

Hum I was expecting a high end GPU with those crashes, it could very well  be your PSU (EVGA isn't a bad brand but you never know...).
The SuperNOVAs are pretty decent. Can't personally talk for the others im afraid. Check here for further details.

 

[Mark Kaine]

47 minutes ago, Xaring said:

EVGA isn't a bad brand

not sure about that, just because they make a few good products here and there doesn't make them overall a good brand imo, and their cheap PSUs seem to be outright awful... 

 

 

[Keamon]

9 hours ago, Xaring said:

Hum I was expecting a high end GPU with those crashes, it could very well  be your PSU (EVGA isn't a bad brand but you never know...).
The SuperNOVAs are pretty decent. Can't personally talk for the others im afraid. Check here for further details.

 

Yeah when I was browsing PB Tech's online store (New Zealand and Australias tech store) I saw that one show up

[Keamon]

8 hours ago, Mark Kaine said:

not sure about that, just because they make a few good products here and there doesn't make them overall a good brand imo, and their cheap PSUs seem to be outright awful... 

 

 

Really? So I may have gotten one of their ''outright awful" PSU's?

[Mark Kaine]

1 hour ago, Keamon said:

Really? So I may have gotten one of their ''outright awful" PSU's?

I honestly don't know, but it could be. there don't seem to be any reviews (doesn't mean much but slightly suspicious for sure) 

it's a relatively cheap unit, which doesn't need to mean much either but often lower priced PSUs are simply not as reliable as obviously corners were cut... 

 

Also note EVGA doesn't have any capacity to make PSUs so they're all made by different companies which probably explains the big quality discrepancies between models. 

 

 

[Keamon]

4 minutes ago, Mark Kaine said:

I honestly don't know, but it could be. there don't seem to be any reviews (doesn't mean much but slightly suspicious for sure) 

it's a relatively cheap unit, which doesn't need to mean much either but often lower priced PSUs are simply not as reliable as obviously corners were cut... 

 

Also note EVGA doesn't have any capacity to make PSUs so they're all made by different companies which probably explains the big quality discrepancies between models. 

 

 

Interesting. I have talked with a friend who is building a PC, but doesn't have enough money right now to buy all of the components, so he's gonna lend me his psu for a month or so if my problem persists, then it will be confirmed if it is my psu or not