Nzxt h710i case fans not working

[Sliwc]

I just finished my build and it boots ,but the case fans aren't spinning and I was trying to install the os when the pc suddenly powers off. Do the fans not spin until I install the driver for the smart device? I'm just using the fans that came with the case.

 

 

Here is a list of the parts

**CPU** | [AMD Ryzen 5 3600XT 3.8 GHz

**CPU Cooler** | [Cooler Master Hyper 212 RGB Black Edition

 

**Motherboard** | [MSI MAG B550 TOMAHAWK ATX

 

**Memory** | [Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory

 

**Storage** | [Western Digital SN750 1 TB M.2-2280 NVME Solid State Drive

 

**Video Card** | [Asus Radeon RX 5600 XT 6 GB TUF Gaming X3 EVO OC Video Card

 

**Case** | [NZXT H710i ATX Mid Tower

 

**Power Supply** | [SeaSonic FOCUS Plus Gold 750 W 80+ Gold

[Moonzy]

can we get a photo of how the fans are connected to the motherboard?

[Flannelist]

Fans are plugged into the Smart Device? Or into the motherboard?

[Sharif]

Don't know if that case has any extra bells and whistles, in general if the fan is connected to the motherboard, by default it will turn on, and if it's killing itself on it's own, you have an issue,something is getting triggered for that to happen. 

 

Also never thought I'd see another user with that avatar

Had this for so many years until it got old, and I grew out of it 

[Sliwc]

8 minutes ago, Flannelist said:

Fans are plugged into the Smart Device? Or into the motherboard?

The fans are plugged into the smart device.

[Sliwc]

14 minutes ago, Moonzy said:

can we get a photo of how the fans are connected to the motherboard?

The case fans are connected to the smart device which i connected to the motherboard through a USB connector

[Sliwc]

I'm thinking of just unplugging the fans and just plugging them into the motherboard, and I just recently changed the picture to usui lol

[Moonzy]

1 minute ago, Sliwc said:

The case fans are connected to the smart device which i connected to the motherboard through a USB connector

did u install NZXT CAM then?

 

i think it uses that

[Sliwc]

Just now, Moonzy said:

did u install NZXT CAM then?

 

i think it uses that

So would it not spin until I install nzxt cam?

[Moonzy]

3 minutes ago, Sliwc said:

So would it not spin until I install nzxt cam?

could try it, i have no idea tbh

their old hub (the one in my n450) doesnt need software, it's controlled by a fan header

[Sliwc]

1 minute ago, Moonzy said:

could try it, i have no idea tbh

their old hub (the one in my n450) doesnt need software, it's controlled by a fan header

What if i just ignore the device and just plug the fans into the motherboard

[Moonzy]

2 minutes ago, Sliwc said:

What if i just ignore the device and just plug the fans into the motherboard

if they're using standard connector, sure

[Sliwc]

2 minutes ago, Moonzy said:

if they're using standard connector, sure

Alright thank you I will try that after I check my cables, Oh would I be able to check in bios whether the USB for the smart device is connected?

[Moonzy]

2 minutes ago, Sliwc said:

Alright thank you I will try that after I check my cables, Oh would I be able to check in bios whether the USB for the smart device is connected?

hmm... some motherboard lists out connected devices, but not sure about yours

not too sure about USB devices either

[Sliwc]

3 minutes ago, Moonzy said:

hmm... some motherboard lists out connected devices, but not sure about yours

not too sure about USB devices either

Alright, thank you so much for the help!