AMD Radeon Drivers not installing

[Perry.Matthew]

This has given me one hell of a headache this afternoon:

 

Picked up a 2nd hand RX 570 on eBay (my previous GTX980 died, and no idea when my 3080 order will get fulfilled). So I install the GPU, get to windows all fine. I reboot to safe mode and run DDU to get rid of the Nvidia drivers. I boot back to windows again, have the classic no drivers low resolution.

I downloaded and installed Radeon Adrenalin, the latest available from AMD's site after selecting the RX 570. It installs, goes through the reboot. Log into windows again, everything is at native 1440p. BUT then I get this when trying to launch Adrenalin:
 

I then have a look at device manager:

Windows Update finds nothing for me. So I go Safe Mode and run DDU again, and try again. Same issue. Even tried with a 2019 driver from AMD.
I am completely stuck and have no idea what to do. Any advice is much appreciated.

System Info:

[emosun]

are you sure its a real rx 570?

[Master Disaster]

1) Download and run GPUz and take a screenshot of the window

2) Right click the GPU in device manager and open its properties then take another screenshot of the window

3) Post both in this thread please

[-rascal-]

9 minutes ago, Perry.Matthew said:

This has given me one hell of a headache this afternoon:

 

Picked up a 2nd hand RX 570 on eBay (my previous GTX980 died, and no idea when my 3080 order will get fulfilled). So I install the GPU, get to windows all fine. I reboot to safe mode and run DDU to get rid of the Nvidia drivers. I boot back to windows again, have the classic no drivers low resolution.

I downloaded and installed Radeon Adrenalin, the latest available from AMD's site after selecting the RX 570. It installs, goes through the reboot. Log into windows again, everything is at native 1440p. BUT then I get this when trying to launch Adrenalin:
 

I then have a look at device manager:

Windows Update finds nothing for me. So I go Safe Mode and run DDU again, and try again. Same issue. Even tried with a 2019 driver from AMD.
I am completely stuck and have no idea what to do. Any advice is much appreciated.

System Info:

 

What version (build) of Windows 10 are you using?

The newer drivers require you to be more up-to-date with Windows.

(Not sure if 2004 needs to be installed with the even newer drivers).

 

Update & Security >> OS Build Info >> Windows Specifications

 

 

[Perry.Matthew]

1 hour ago, Master Disaster said:

1) Download and run GPUz and take a screenshot of the window

2) Right click the GPU in device manager and open its properties then take another screenshot of the window

3) Post both in this thread please

 

1 hour ago, -rascal- said:

 

What version (build) of Windows 10 are you using?

The newer drivers require you to be more up-to-date with Windows.

(Not sure if 2004 needs to be installed with the even newer drivers).

 

Update & Security >> OS Build Info >> Windows Specifications

 

 

 

1 hour ago, emosun said:

are you sure its a real rx 570?

Hi Guys,

 

Thanks for your replies. I was reinstalling the latest driver before posting your required screenshots when I remembered this is a dual BIOS card. So before updating to the latest drivers I tried the other BIOS from the switch. Drivers finished installing and all seems fine now.

 

Appreciate the quick replies all

[BTGbullseye]

On 11/16/2020 at 1:51 PM, Perry.Matthew said:

Hi Guys,

 

Thanks for your replies. I was reinstalling the latest driver before posting your required screenshots when I remembered this is a dual BIOS card. So before updating to the latest drivers I tried the other BIOS from the switch. Drivers finished installing and all seems fine now.

 

Appreciate the quick replies all

Sounds like someone bricked the other BIOS then.

[CommanderAlex]

15 minutes ago, BTGbullseye said:

Sounds like someone bricked the other BIOS then.

Very strange that the drivers did not support the card and most likely the probable cause. I wonder what GPU-Z showed the card as under the bricked BIOS.