Posted November 8, 2020 I am helping my friend upgrade his PC. We are changing his A8-5500 APU and Mobo with a Phantom Gaming 4 B550, and a Ryzen 5 2600. After building the machine I am unable to get any video output. The board doesn't have any troubleshooting LEDs, and I've tried using only 1 RAM stick and clearing the CMOS, any other tips or suggestions would be greatly appreciated. Thank You Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 12 minutes ago, xdnewlun1 said: I am helping my friend upgrade his PC. We are changing his A8-5500 APU and Mobo with a Phantom Gaming 4 B550, and a Ryzen 5 2600. After building the machine I am unable to get any video output. The board doesn't have any troubleshooting LEDs, and I've tried using only 1 RAM stick and clearing the CMOS, any other tips or suggestions would be greatly appreciated. Thank You What graphics card? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author Just now, Ankh tech tips said: What graphics card? Gtx 960 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Just now, xdnewlun1 said: Gtx 960 where did you plug the cable, in the graphics card or motherboard Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author Just now, Ankh tech tips said: where did you plug the cable, in the graphics card or motherboard Into the Graphics Card, but I also tried the mobo Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 5 minutes ago, xdnewlun1 said: Into the Graphics Card, but I also tried the mobo what monitor? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Are the fans on the GPU spinning? Also you have to plug the cable into the GPU you will not get an output from the mobo. I will recommend an NHu12s (or an NHd15 (maybe)) for your PC build. Quote or @ me @Prodigy_Smit for me to see your replies. PSU Teir List | Howdy! A Windows Hello Alternative Desktop : i7 8700 | Quadro P4000 8GB | 64gb 2933Mhz cl18 | 500 GB Samsung 960 Pro | 1tb SSD Samsung 850 evo Laptop : ASUS G14 | R9 5900hs | RTX 3060 | 16GB 3200Mhz | 1 TB SSD Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author 1 minute ago, Ankh tech tips said: what monitor? A Sceptre 27" 75Hz display. Into the first HDMI port Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author 1 minute ago, Smit Devrukhkar said: Are the fans on the GPU spinning? Also you have to plug the cable into the GPU you will not get an output from the mobo. Yes the gpu fans are spinning and I am plugging into the GPU Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Just now, Smit Devrukhkar said: Are the fans on the GPU spinning? Also you have to plug the cable into the GPU you will not get an output from the mobo. Yeah the 2600 doesn't have and igpu Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 1 minute ago, xdnewlun1 said: A Sceptre 27" 75Hz display. Into the first HDMI port did you try displayport? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author Just now, Ankh tech tips said: did you try displayport? No I didn't have a displayport cable with me, I only have an hdmi to dp cable that I did try Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Just now, xdnewlun1 said: I only have an hdmi to dp cable that I did try This might be the problem. Try connecting the system to a tv with an hdmi to hdmi to rule out cable failure I will recommend an NHu12s (or an NHd15 (maybe)) for your PC build. Quote or @ me @Prodigy_Smit for me to see your replies. PSU Teir List | Howdy! A Windows Hello Alternative Desktop : i7 8700 | Quadro P4000 8GB | 64gb 2933Mhz cl18 | 500 GB Samsung 960 Pro | 1tb SSD Samsung 850 evo Laptop : ASUS G14 | R9 5900hs | RTX 3060 | 16GB 3200Mhz | 1 TB SSD Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 1 minute ago, xdnewlun1 said: No I didn't have a displayport cable with me, I only have an hdmi to dp cable that I did try maybe you should try that, it will probably work Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author Just now, Smit Devrukhkar said: This might be the problem. Try connecting the system to a tv with an hdmi to hdmi to rule out cable failure I was using an hdmi to hdmi. I have an Hdmi cable and an HDMI to DP tried both Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 1 minute ago, xdnewlun1 said: I was using an hdmi to hdmi. I have an Hdmi cable and an HDMI to DP tried both did you try a different monitor/tv, maybe that is the problem Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 Author 1 minute ago, Ankh tech tips said: maybe you should try that, it will probably work Okay ill try it tommorow. Its late so im heading to bed tonight but if yall have anything please. Do you think it could be a prob with the 2600 not be officially supported on the B550 platform? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 1 minute ago, xdnewlun1 said: Okay ill try it tommorow. Its late so im heading to bed tonight but if yall have anything please. Do you think it could be a prob with the 2600 not be officially supported on the B550 platform? may be that too but it works sometimes, and like how ryzen 5000 works on 300 motherboards Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted November 8, 2020 30 minutes ago, xdnewlun1 said: Okay ill try it tommorow. Its late so im heading to bed tonight but if yall have anything please. Do you think it could be a prob with the 2600 not be officially supported on the B550 platform? The 2600 is not on the CPU support list for B550 Phantom Gaming 4 so you're correct. You need 3000 or 5000 series CPU or a 4000 series APU. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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