Asus laptop stuck at boot up splash screen, can't get to bios either.

[KatHV]

Hello, my laptop froze and I did a hard reset.
But after boot up it is now always stuck at the boot up splash screen and can't even access bios.
Any help would be appreciated.

[FlpDaMattress]

I use a cheap asus ultrabook as a test machine and it does this all the time. Try pressing and holding F2 or Delete when booting instead of spamming them.

 

[KatHV]

4 minutes ago, FlpDaMattress said:

I use a cheap asus ultrabook as a test machine and it does this all the time. Try pressing and holding F2 or Delete when booting instead of spamming them.

 

It doesn't work either.

[FlpDaMattress]

37 minutes ago, KatHV said:

my laptop froze and I did a hard reset.

When you say hard reset, Do you mean you reinstalled your OS?

 

[KatHV]

3 minutes ago, FlpDaMattress said:

When you say hard reset, Do you mean you reinstalled your OS?

 

Um, just long pressed the power button to turn it off. 

[FlpDaMattress]

1 minute ago, KatHV said:

Um, just long pressed the power button to turn it off. 

What model laptop is the specifically?

Can you try moving the ram to another slot or booting without storage?

[KatHV]

Zephyrus GA502; I actually was able to boot it up by removing one of the 2 ssds. The one I just added as an upgrade. Do you think it is a bad ssd? 

 

I added the ssd around a year ago,it was an Adata xpg 8200 pro. This issue actually happened multiple times in the past. I only manage to boot up correctly if I remove that ssd. Sadly I don't have an extra ssd to try and test. And this freezing - stuck bootup happens randomly but I believe mostly during gaming.

[FlpDaMattress]

24 minutes ago, KatHV said:

Zephyrus GA502; I actually was able to boot it up by removing one of the 2 ssds. The one I just added as an upgrade. Do you think it is a bad ssd?

I'm not to sure honestly, But better be safe than sorry and back it up first. Try running Kubuntu or KDE Neon on a flash drive and see if you can replicate the issue. If not I would try contacting Asus and filing a warranty ticket. Additionally, It probably won't hurt to update the bios once you're sure it's stable.