Bad Network Card?

[Sycoblackburn]

Hopefully I can get some insight into an issue with a new build. I finished my build, and so far everything is working fine, EXCEPT for my Wifi/Bluetooth card. I ordered this card (https://www.amazon.com/OKN-3000Mbps-Bluetooth-Antennas-Brackets/dp/B088NHCX46?ref_=ast_sto_dp) about 5 days ago, and it's not being picked up in Device Manager. I somehow mistook it for a genuine intel AX200 card just with added mounting hardware, don't ask. Then, I find out Intel sells a desktop kit for that module. I have that ordered and will be here Friday. I'll be using a Linksys WUSB6100M for the time being. 

 

Tl;dr Is there a possibility that my m.2 wifi slot on the motherboard is bad? or is it more likely that the card I ordered is defective? 

Thanks in advance!

 

[Radium_Angel]

3 minutes ago, Sycoblackburn said:

and it's not being picked up in Device Manager

Did you install the drivers for it?

[Sycoblackburn]

I did. The product page said to install the drivers from the Intel's website, I did that, and no luck. 

[Falcon1986]

21 minutes ago, Sycoblackburn said:

I did. The product page said to install the drivers from the Intel's website, I did that, and no luck. 

Which motherboard?

[Sycoblackburn]

Asrock B365m Phantom Gaming 4

https://www.asrock.com/mb/Intel/B365M Phantom Gaming 4/index.asp 

[Jimkirk363]

if its just a network card have a look into one of these 2.5Gb ethernet card.

 

https://www.scan.co.uk/products/1-port-dynamode-pcixgi-gigabit-network-pci-express-card

[Falcon1986]

23 minutes ago, Sycoblackburn said:

Asrock B365m Phantom Gaming 4

https://www.asrock.com/mb/Intel/B365M Phantom Gaming 4/index.asp 

And you’re sure you used the correct M.2 slot designated for WiFi/BT?

 

Did you try removing the card and fitting it back in firmly? Make sure antennae are firmly attached. Also, check the BIOS to make sure there is no switch that needs to be flipped in order to activate on-board WiFi.

[Electronics Wizardy]

1 hour ago, Jimkirk363 said:

if its just a network card have a look into one of these 2.5Gb ethernet card.

 

https://www.scan.co.uk/products/1-port-dynamode-pcixgi-gigabit-network-pci-express-card

of man thats bad avertising.

 

Thats a 1gbit nic. It has a pcie link capable of 2.5gbit, but that doesn't matter here.

[Sycoblackburn]

1 hour ago, Falcon1986 said:

And you’re sure you used the correct M.2 slot designated for WiFi/BT?

 

Did you try removing the card and fitting it back in firmly? Make sure antennae are firmly attached. Also, check the BIOS to make sure there is no switch that needs to be flipped in order to activate on-board WiFi.

I think it might be disabled in BIOS. I reread my manual for the MoBo. It has notes about Onboard WAN Device, WAN Radio, and Bluetooth. I would say it's disabled by default, for whatever sense that makes. I'll update when I get home. 

[Sycoblackburn]

Everything in the BIOS was enabled and still no luck. I made sure the card was installed properly.

[Radium_Angel]

7 hours ago, Sycoblackburn said:

I made sure the card was installed properly.

So when you installed the driver, did Windows successfully install said driver? 

[Falcon1986]

8 hours ago, Sycoblackburn said:

Everything in the BIOS was enabled and still no luck. I made sure the card was installed properly.

My only other suggestion is to turn off those WiFi/BT switches within the BIOS, save, reboot then reactivate, save and reboot.

 

Do you have a good PSU with power going to both 24- and 8-pin connectors? How many other peripherals do you have attached to the motherboard (PCIe, USB)?

 

Well, I guess you won’t know until you test with a replacement. Thankfully, the Intel AX200 isn’t expensive. But if you have an extra PCIe slot, it might be better to just use that instead.

[Sycoblackburn]

I tried turning them off and back on, no luck. I have a Corsair RM750x(2018) that's been installed for less than a month. I have an m.2 ssd, my 1660s installed as far as pcie. I have my keyboard, mouse and usb hub on my monitor plugged in with a charging cable as far as usb. I have Nvidia USB Type-C Port Policy Controller coming up in Device Manager as disabled. (Code 32).

[Sycoblackburn]

It was a bad m.2 card. Got the new one in and it works like a charm!

[Falcon1986]

3 hours ago, Sycoblackburn said:

It was a bad m.2 card. Got the new one in and it works like a charm!

Glad to hear it worked out.

 

Just for future reference, what exactly did you use as a replacement?

[Sycoblackburn]

Intel's WiFi 6 Desktop Kit

https://www.amazon.com/gp/product/B085M7VPDP/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1