PC Shutting down when gaming...

[Olmo]

Hi all,

I had my computer built a month ago. It was all fine at the start. I got Shadow of Mordor (a 2014 game btw). Played it for a bit, then my computer just crashed. Now every time i start playing, 30-40 minutes in it just crashes. I started playing Star Wars Jedi :Fallen Order, I literally got through the first cinematic and crashed instantly. Keep in mind all temps on my computer were fine. When it crashed on Fallen Order, my GPU was at 71degrees.

I decided to lower the graphics on Fallen Order, and my computer seemed to hold up.

My problem being is I have a Ryzen 5 3600 / Gigabyte 2060 Super and 32RAM. My computer should hold up Shadow of War on max settings and Fallen Order.

I ran stress tests on both CPU and GPU. Cpu held up fine. My GPU crashed on Furmark. But doesnt crach on Heaven Benchmark. It seems to crash when everything is under load, but furmark seems to kill everything.. Nothing is overclocked

I just don't know what to do to figure out what the problem is. I've read that it could be the PSU. I'm lost tbh.

 

 

Here are my specs :

CPU : AMD Ryzen 5 3600

GPU : Gigabyte GeForce RTX 2060 SUPER WINDFORCE OC 8G

RAM : 32GB (2x16) Corsair Vengeance LPX Series DDR4 3000 MHz CL16

POWER SUPPLY : LDLC US-750G Quality Select 80PLUS Gold

HDD : Toshiba P300 1 To

SSD : Western Digital SSD WD Blue SN550 1 To

COOLER : BE QUIET! Pure rock slim

Windows 10 

 

If you have any suggestion on what other tests I could do or anything... ? Thanks, have a good day all !

[Hairless Monkey]

Try DDU.

 

Make sure everything is seated and plugged in correcty.

 

I'm leaning toward GPU as the issue.

[SpookyCitrus]

What is the PSU? You didn't list it. Do as Hairless suggested and run DDU then use Geforce Experience to reinstall the correct drivers. If that doesn't work it is either a bad GPU or depending on your PSU it may have issues holding up or is just a bad unit.

[Geeksta84]

8 minutes ago, SpookyCitrus said:

What is the PSU? You didn't list it.

 

27 minutes ago, Olmo said:

POWER SUPPLY : LDLC US-750G Quality Select 80PLUS Gold

It is listed if your still curious, I agree with everything others said as well.

 

In addition, I would check task manager and see if it says your ram is running at appropriate speed of 3000MHz if not go in and set the appropiate xmp profile for your rams cas latency etc. I had a very similar issue a few months ago and could not for the life of me figure out until I realized my Corsair LPX memory had timing settings like cas latency that were not supported by my motherboard. I get some G skill ripjaws that the timings were supported for on my board and everything has been smooth sailing since.

[Olmo]

1 hour ago, HairlessMonkeyBoy said:

Try DDU.

 

Make sure everything is seated and plugged in correcty.

 

I'm leaning toward GPU as the issue.

I tried DDU. Opened up Jedi Fallen Order and crashed just after first cinematic. Goind to tru memtest to see if I have a bad ram stick.. 

[Olmo]

1 hour ago, Geeksta84 said:

 

It is listed if your still curious, I agree with everything others said as well.

 

In addition, I would check task manager and see if it says your ram is running at appropriate speed of 3000MHz if not go in and set the appropiate xmp profile for your rams cas latency etc. I had a very similar issue a few months ago and could not for the life of me figure out until I realized my Corsair LPX memory had timing settings like cas latency that were not supported by my motherboard. I get some G skill ripjaws that the timings were supported for on my board and everything has been smooth sailing since.

Tried DDU. No result, still crashed..

I had a look at speed, and I'm sitting at 3000mhz.. 

[Hairless Monkey]

1 minute ago, Olmo said:

Goind to tru memtest to see if I have a bad ram stick.. 

Good plan.

 

1 hour ago, SpookyCitrus said:

PSU it may have issues holding up or is just a bad unit.

I think the PSU he has is listed in tier A here if I'm not mistaken. Never heard of LDLC until now.

Could still be a bad unit, though.

[Olmo]

Just now, HairlessMonkeyBoy said:

Good plan.

 

I think the PSU he has is listed in tier A here if I'm not mistaken. Never heard of LDLC until now.

Could still be a bad unit, though.

This PSU is made by techfirm based in france. Not gonna lie, I probably cheaped out on the PSU a bit, but as you said it still sits high.. This might sound stupid but does performance depend on where it is plugged into ? It's not plugged into the wall right now, but into a power stip ? 

[Hairless Monkey]

1 minute ago, Olmo said:

It's not plugged into the wall right now, but into a power stip ? 

That could have an effect. Dirty power could cause issues.

[Geeksta84]

1 hour ago, HairlessMonkeyBoy said:

That could have an effect. Dirty power could cause issues.

 

2 hours ago, Geeksta84 said:

 

It is listed if your still curious, I agree with everything others said as well.

 

In addition, I would check task manager and see if it says your ram is running at appropriate speed of 3000MHz if not go in and set the appropiate xmp profile for your rams cas latency etc. I had a very similar issue a few months ago and could not for the life of me figure out until I realized my Corsair LPX memory had timing settings like cas latency that were not supported by my motherboard. I get some G skill ripjaws that the timings were supported for on my board and everything has been smooth sailing since.

I bought a Furman PST-2+6 Power Conditioner hoping it would help before I figured out it was my RAM haha. Not a bad idea to have to improve longevity of expensive device you have plugged into it irregardless if that is the issue or not though.

[Olmo]

UPDATE ! 

 

So I DDU'd and reinstalled GPU drivers. That didn't work, crashed 5mins into game. 

Ran a Memtest overnight, 0 errors. So my 32gb of ram should be good. 

 

The only problem i'm left with is either the GPU or PSU. Unfortunately it is impossible for me to see which one is bad as I don't have a spare GPU or PSU... 

[TekSupport]

13 hours ago, Olmo said:

Hi all,

I had my computer built a month ago. It was all fine at the start. I got Shadow of Mordor (a 2014 game btw). Played it for a bit, then my computer just crashed. Now every time i start playing, 30-40 minutes in it just crashes. I started playing Star Wars Jedi :Fallen Order, I literally got through the first cinematic and crashed instantly. Keep in mind all temps on my computer were fine. When it crashed on Fallen Order, my GPU was at 71degrees.

I decided to lower the graphics on Fallen Order, and my computer seemed to hold up.

My problem being is I have a Ryzen 5 3600 / Gigabyte 2060 Super and 32RAM. My computer should hold up Shadow of War on max settings and Fallen Order.

I ran stress tests on both CPU and GPU. Cpu held up fine. My GPU crashed on Furmark. But doesnt crach on Heaven Benchmark. It seems to crash when everything is under load, but furmark seems to kill everything.. Nothing is overclocked

I just don't know what to do to figure out what the problem is. I've read that it could be the PSU. I'm lost tbh.

 

Can you clarify, when you say crash are you only crashing out of the game, or is the pc shutting down or is it restarting.

Are you getting an error message when you are crashing.

 

[Olmo]

4 minutes ago, TekSupport said:

Can you clarify, when you say crash are you only crashing out of the game, or is the pc shutting down or is it restarting.

Are you getting an error message when you are crashing.

 

The computer either crashes to white or black screen, then restrats itself. Or i have to shut it down manually because i'm stuck on black or white screens with a nuzzing sound coming out of my speakers 

[TekSupport]

Try this to hopefully get an error message that might give a hint to the issue.

 

- Disabling automatic restart.

In Windows, search for and open "View advanced system settings."

Click Settings in the Startup and Recovery section.

Remove the check mark next to Automatically restart, and then click OK.